Business services specialist Work, Jobs in Skelmersdale, Lan (with Salaries)

Retention and Customer Experience Specialist
Walker Fire Ltd —Preston
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Referral programme
Quick apply
3d
Divisonal Planner
Bid Group ltd —Bolton
- From £13.75 an hour
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Business Development Manager (BDM)
NRC IES LTD —Wirral
- £45,000 - £60,000 a year
- Full-time
- Business development
- Team management
- In-person
Quick apply
12d
Mobile Health & Performance Specialist (Driving Role)
Myometrix Ltd (Telomyx) —Frodsham
- £30,000 a year
- Weekend availability
- First Aid Certification
- IT
- In-person
- Free parking
- Annual leave
Quick apply
Deputy Manager | Willow Space Hub | Central Lancashire
Lancashire County Council —Skelmersdale
- £40,777 - £46,142 a year
- Full-time
- Care plans
- Free parking
- Annual leave
BMW & MINI Workshop Controller (Southport)
The Halliwell Jones Group —Southport
- Up to £40,040 a year
- Weekend availability
- Customer service
- Microsoft Office
- In-person
Quick apply
CRM (HubSpot) & Business Systems Specialist
Speedy Freight —Knutsford
- £35,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Sales
- In-person
Quick apply
7d
Customer Operations Specialist
ASM Technologies Limited —Northwich
- £26,500 a year
- Full-time
- Salesforce
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
4d
Operations Team Leader - Specialist Services
UK Event Medical Services Limited —Preston
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
Training Centre Manager – Apprenticeships & Technical Skills
Cogent Skills —Ellesmere Port
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Key Account Manager
DCBL —Runcorn
- £40,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Tech Onboarding & Support Specialist
DWF —Manchester
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Organisational skills
Senior People Relations & Policy Manager
Home Bargains —Liverpool
- Management
- Microsoft Office
- Analysis skills
- Store discount
- Employee assistance programme
Quick apply
IT Support Analyst
Specialist Holidays Group —Chester
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
Contract Manager
The James Mercer Group Ltd —Preston
- £52,000 - £56,000 a year
- Full-time
- Maintenance
- Organisational skills
- Contracts
- Free parking
- Sick pay
Quick apply
5d
Operations Specialist Support Team (OSST) HOLMES Indexer
Independent Office for Police Conduct —Sale
- £28,665 a year
- Hybrid work
- Administrative experience
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
7d
Customer Support – Technical Support Specialist
Aareon AG —Manchester
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- Organisational skills
- Work from home
Apprenticeship Engagement HR Support Apprentice
Department for Work and Pensions —Blackpool
- £32,137 a year
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- English
- Annual leave
- Employee assistance programme
12d
On Premises Distributor
Johnsons Workwear Ltd —Skelmersdale
- £12.71 an hour
- Full-time
- Health & wellbeing programme
Quick apply
12d
Economic Crime - Internal Investigator
The Co-operative Bank —Manchester
- Up to £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
4d

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Retention and Customer Experience Specialist

Walker Fire Ltd -
Preston

Quick apply

Job details

Permanent | Full-time
£28,000 a year
3 days ago

Benefits

Free parking
Company pension
Referral programme
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Contracts

Full job description

Retention and Customer Experience Specialist

The Retentions and Customer Experience Specialist is a key role in the Customer Service Department. The role provides the UK group with the opportunity to build relationships with our customers who have cause to consider withdrawing their service contracts. The Retentions and Customer Experience Specialist must successfully retain customers who seek to leave the group and turnaround the negative relationship into a positive customer experience which provides business growth. The Retentions and Customer Experience Specialist will work with customers highlighted by the Credit Control Team, in addition to liaising with our Sales, Operations and Customer Services Team. All aspects of administration to support smooth operations must be demonstrated and all behaviours in support of our values must be evident throughout your employment.

Person Specification

Confident and self-aware with the ability to communicate professionally
Able to influence positively to gain effective outcomes
Able to maintain performance in stressful and challenging circumstances
Able to build and maintain long-term professional relationships both internally and externally
Able to identify solutions to suit internal and external customers always considering commercial viability
Produce high-quality work ensuring recording and use of systems is accurate
Effective organisation to ensure priorities, goals and deadlines are achieved

Company Competencies:

Communication

Someone with confidence, self-awareness and the ability to make a positive impression on others. Someone who demonstrates professional credibility by communicating verbally and in writing to be clearly understood and make an impact. Someone who is energetic, committed and determined to deliver results. Someone who is dependable, reliable and accountable for their own behaviour and has a willingness to learn, expand their own skill set and pursue their career with the Company.

Relationships

Maintain personal performance and confidence in difficult, stressful, ambiguous and challenging circumstances.Recognise and act on signals of stress and respond appropriately when working under conditions of continuous pressure.Deals with situations in infancy to avoid future complicationsRecognising individuality and encouraging empathy, mindfulness and respect.

Teamwork

The ability to build and sustain long-term professional relationship-based trust, respect and understanding. Someone who works co-operatively and with flexibility with others as part of a team (as opposed to working competitively or separately). It includes respect for other individuals by listening to and recognising the validity of others’ opinions, feelings and motivations.

Performance

Ensure all Company systems are supported and entry is accurate.
Support all colleagues with accurate and timely responses.
Produce high-quality written work ensuring all recording activity and administration is accurate, and effective organization is employed to ensure priorities, goals and deadlines are met

Commitment

A person who supports Health and Safety requirements of the HSE and the Company and works within their guidelines. Someone who ensures all anomalies and issues are addressed promptly, professionally to ensure employees and environment are not exposed to unnecessary risk.The ability and willingness to produce high-quality work by seeking out and providing relevant information, attention to detail, insisting on clarity of information and maintaining the system correctly.

Technical

The ability to perform end to end dispute/query reviews, pull necessary information from multiple systems and confidently communicate between departments to secure the customer the resolution they desire, whilst ensuring the decision remains commercially viable. Someone who has strong attention to detail and ensures all information is covered and correctly reviewed and assessed before communicating the decision back to the client/customer.

Responsibilities:

Manage cases which highlight customers who wish to cancel their service contracts.
Ensure you possess a sound knowledge of customers’ service agreements and the product and/or service offering we supply.
Work in support of the internal retentions process to ensure all cases are managed compliantly and complete all required actions to close accounts, and ensure all actions are documented clearly on all systems.
Through accurate administration record and update customer information within the CRM database ‘Sugar’, ensuring contract and any pricing adjustments are confirmed across relevant platforms.
Respond positively and timely to customer complaints and communicate persuasively to encourage customers, who may have had a negative experience, to remain with the Group.
Ensure retention decisions are commercially viable, and any pricing reductions or sales opportunities are commercially and financially robust.
Maintain a thorough understanding of product range and ensure you can articulate to the customer the rational for our product offering and services.
Ensure customers are educated in relation to the service we provide and any relevant British Standards which apply to their contract or complaint.
Ensure you are aware of all pricing matrices, and any applicable linked promotions or discounts in relation to multi-discipline service contracts
Achieve targets and objectives set, which will include Performance targets as well as set KPI’s.
Promoting and driving continuous improvement within the department and company.
Supporting colleagues at all levels by sharing knowledge, helping and effectively managing conflict in a professional manner

Pay: £28,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

business services specialist jobs in skelmersdale, lan

Retention and Customer Experience Specialist

Divisonal Planner

Business Development Manager (BDM)

Mobile Health & Performance Specialist (Driving Role)

Deputy Manager | Willow Space Hub | Central Lancashire

BMW & MINI Workshop Controller (Southport)

CRM (HubSpot) & Business Systems Specialist

Customer Operations Specialist

Operations Team Leader - Specialist Services

Training Centre Manager – Apprenticeships & Technical Skills

Key Account Manager

Tech Onboarding & Support Specialist

Senior People Relations & Policy Manager

IT Support Analyst

Contract Manager

Operations Specialist Support Team (OSST) HOLMES Indexer

Customer Support – Technical Support Specialist

Apprenticeship Engagement HR Support Apprentice

On Premises Distributor

Economic Crime - Internal Investigator

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