Director of process improvement Work, Jobs in Slapton, Bkm (with Salaries)

Director of Customer Engagement and Operations, EMEA
IPCI —High Wycombe
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
5d
Senior Director, Head of Global Logistics
CSL Seqirus —Maidenhead
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Business
10d
Delivery Director of Workforce Planning and Resourcing
HUC —Welwyn Garden City
- £95,000 a year
- Full-time
- Continuous improvement
- Team management
- Recruiting
Operations Director
THX Ltd —Bedford
- Full-time
- Presentation skills
- Continuous improvement
- Team management
Quick apply
11d
Chief Operating Officer
Bedfordshire Hospitals NHS Foundation Trust —Luton
- Full-time
- Continuous improvement
- Human resources
- Recruiting
5d
Head of Research and Engagement
Multiple Sclerosis Trust —Letchworth
- £34,032 a year
- Part-time
- Hybrid work
- Research
- Analysis skills
- Supervising experience
- Free parking
- Annual leave
Quick apply
12d
Operations Director
Strata —Brackley
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Travel
- Annual leave
Quick apply
Head of Debt Delivery
MaPS —Bedford
- £100,000 a year
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
4d
Head Of Restart Programme
TCHC Group —Aylesbury
- £44,000 - £45,000 a year
- Full-time
- Business development
- Travel
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Head of Supported Housing
The Housing Network —Luton
- Up to £56,000 an hour
- Full-time
- Travel
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
HSEQ Manager
Summit Recruiters —Luton
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- In-person
- Manufacturing
Quick apply
1d
Safety & Compliance Officer
Miniclipper Logistics —Leighton Buzzard
- £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Travel
Quick apply
4d
Administrator
OCS Group —Aylesbury
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
12d
Senior Director, Information Technology EMEA
Spin Master Ltd —Marlow
- Full-time
- Team management
- Budgeting
- Leadership
- Flexible schedule
PCN Manager and Digital & Transformation Lead
PrimaryCareCareers —Letchworth
- Continuous improvement
- No degree
- Organisational skills
12d
Service Operations Manager - Hemel
Learnd —Hemel Hempstead
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Sick pay
Quick apply
Operations Manager
Brownbill Associates —Thame
- Full-time
- Continuous improvement
- Team management
- Case management
- Annual leave
- Employee assistance programme
Quick apply
Technical Director
Arcus FM —Milton Keynes
- Up to £100,000 a year
- Full-time
- Continuous improvement
- Leadership
Quick apply
Transport Planning Manager
Star Platforms Ltd —Dunstable
- Full-time
- Customer service
- Continuous improvement
- Team management
- Free parking
- Annual leave
Quick apply
4d
Head of Business Development
WJ UK —Kings Langley
- £90,000 - £100,000 a year
- Full-time
- Marketing
- Engineering
- Business development
- Health & wellbeing programme
- Gym membership
Quick apply

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director of process improvement jobs near slapton, bkm

Director of Customer Engagement and Operations, EMEA

IPCI -
High Wycombe

Quick apply

Job details

5 days ago

Qualifications

Customer relationship building
Operations management
Stakeholder collaboration
Client engagement
Stakeholder liaison
Data analysis skills
Change management
Analysis skills
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Customer relationship management
Operational strategy development
Change leadership
Customer support
Multidisciplinary collaboration
Leadership
Operations leadership experience
Stakeholder management

Full job description

Director of Customer Operations and Engagement, EMEA

High Wycombe HP11 2EE

Hybrid working - 3 days office based

IPC International, the purchasing and supply chain organisation for Subway Franchisees in EMEA and APAC, has an excellent opportunity for an experienced Director of Customer Operations and Engagement, EMEA to join our team.

Its an exciting time for the organisation IPC International was formed in 2025 by bringing together the IPC EMEA and IPC Asia Pacific teams, to create a single, global business.

As part of the business transformation, we are now looking for an experienced Director of Customer Engagement & Operations to lead our customer operations strategy across the EMEA region.

This is a high-impact leadership role responsible for delivering operational excellence, strengthening customer and franchisee engagement, and ensuring a consistently outstanding experience across a diverse international network.

The role will be leading a multi discipline team within customer engagement and operations including support desk, technology support desk, in-market engagement teams and Master Franchisee and customer support teams.

If you're an influential leader who thrives in a fast-paced international environment and enjoys balancing strategic thinking with hands-on execution, we'd love to hear from you.

About the Role

As Director of Customer Engagement & Operations, EMEA, you will own the end-to-end customer and franchisee operational experience across the region. You'll be responsible for building strong relationships with franchisees and customers, leading support operations, overseeing service deployment and change initiatives, and ensuring operational excellence is embedded across every stage of the customer journey.

You'll work collaboratively across multiple functions to deliver exceptional service, improve operational performance, and provide the insight needed to influence strategic decisions at both regional and international level.

Working closely with our executive leadership team, regional board, customers, franchisees and strategic partners, you'll shape how we engage, support and enable our customers while driving operational performance, continuous improvement and service innovation.

What You'll Be Responsible for

Customer & Franchisee Engagement
Operational Leadership
Customer Support & Service Delivery
Service Deployment & Change Management
Stakeholder Leadership

About You

You'll be an accomplished operational leader with extensive experience delivering customer excellence across complex, international organisations.

You'll bring:

Significant leadership experience in customer operations, service delivery or customer engagement
Experience working within franchise or multi-site operating environments
A proven ability to influence senior stakeholders, including executive leadership teams and boards
Strong commercial awareness combined with operational excellence
Experience leading customer support functions and service delivery teams
A track record of driving continuous improvement, automation and operational efficiency
Excellent analytical skills with the ability to turn data into actionable insights
Outstanding communication, relationship-building and stakeholder management skills
The ability to operate confidently across multiple countries, cultures and functions
A hands-on leadership style with the ability to balance strategy and execution

Why Join Us?

This is an opportunity to make a significant impact across an international organisation at an exciting stage of growth and transformation.

You'll work alongside a collaborative executive team, influence strategic direction, and help shape the future of customer engagement across the EMEA region while leading initiatives that deliver measurable value for customers, franchisees and the business.

What is important to us?

Our culture and values are at the heart of everything we do and are an important part of our hiring process.

Our three values are:

We are empowered - we have the freedom to make a difference together.
We collaborate - we trust and depend on each other. We contribute. We succeed together.

We deliver on our commitments - we deliver on our commitments together, individually, today and tomorrow.

About us

IPC International, created by bringing together two strong teams, IPC EMEA and IPC Asia Pacific, is a go-to and trusted supply chain partner, with over 20 years proven experience supporting Subway Franchisees and rapidly scaling store growth across complex markets.

With international coverage through our vast supplier and distributor base, and an unmatched portfolio of services, we support the end-to-end supply chain. All of this is powered by great people, execution and technology.

https://www.ipcinternational.com/

Quick apply

Refine Your Search

director of process improvement jobs in slapton, bkm

Director of Customer Engagement and Operations, EMEA

Senior Director, Head of Global Logistics

Delivery Director of Workforce Planning and Resourcing

Operations Director

Chief Operating Officer

Head of Research and Engagement

Operations Director

Head of Debt Delivery

Head Of Restart Programme

Head of Supported Housing

HSEQ Manager

Safety & Compliance Officer

Administrator

Senior Director, Information Technology EMEA

PCN Manager and Digital & Transformation Lead

Service Operations Manager - Hemel

Operations Manager

Technical Director

Transport Planning Manager

Head of Business Development

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