Customer experience agent Work, Jobs in Slough, Brk (with Salaries)

Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Slough
- £3,800 a month
- Full-time
- Sales
Quick apply
Patients Services Call Handler
FRMG —Slough
- £13 an hour
- Part-time
- Customer service
- Computer literacy
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
12d
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Security Agents
Pyrex UK Ltd —Hounslow
- £13.05 an hour
- Part-time
- Microsoft Word
- Customer service
- English
Quick apply
4d
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Agent - PART TIME - Gatwick Airport
Swissport International AG —London
- £12.91 an hour
- Part-time
- English
- Communication skills
- Free parking
- Employee assistance programme
2d
Check In Agent - Heathrow
SIXT UK —London
- From £28,766.77 a year
- Analysis skills
- Communication skills
- Free parking
- Paid training
Quick apply
Operational Support - Heathrow Airport
Kone —Slough
- Overtime
- Salesforce
- Writing skills
- English
Field Interviewer - Slough
the National Centre for Social Research —Slough
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Customer Service Advisor
AmWorld —Poyle
- Up to £29,500 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
- Store discount
Quick apply
17h
Customer Service Agent
Apex Parking LTD —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- In-person
- AI
Quick apply
3d
Inbound Sales Consultant
Bionic Services Ltd —London
- £26,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Lead Agent - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Customer service
- Mentoring
Sales and Marketing Representative
Juss Marketing —Slough
- £450 - £600 a week
- Weekend availability
- Customer service
- No experience needed
- Communication skills
- Employee discount
Cargo Agent
Dnata UK —London
- Night shift
- Customer service
- English
- Travel
Dispatch Operative
Yourway Transport Ltd —Hounslow
- £13 - £14 an hour
- No experience needed
- Analysis skills
- In-person
Quick apply
12d
Field Interviewer - Kingston-upon-Thames
the National Centre for Social Research —Kingston upon Thames
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Reservations & Administration Consultant (Canterbury Travel)
Brooklyn Travel —Northwood
- Administrative experience
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Call Centre Representative (Turkish Language)
Giti2c —London
- £33,000 a year
- Full-time
- Remote
- English
- Organisational skills
- Referral programme
Quick apply

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customer experience agent jobs near slough, brk

Customer Service Host - T3

ABM -
London Heathrow Airport

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Job details

Full-time
£15.44 an hour

Qualifications

Front desk
Aviation passenger services
Customer interaction

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

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Refine Your Search

customer experience agent jobs in slough, brk

Customer Service Host - T3

JUNIOR SALES ADVISOR

Patients Services Call Handler

Customer Service Host

Security Agents

Customer Service Host - T2

Customer Service Agent - PART TIME - Gatwick Airport

Check In Agent - Heathrow

Operational Support - Heathrow Airport

Field Interviewer - Slough

Customer Service Advisor

Customer Service Agent

Inbound Sales Consultant

Lead Agent - T3

Sales and Marketing Representative

Cargo Agent

Dispatch Operative

Field Interviewer - Kingston-upon-Thames

Reservations & Administration Consultant (Canterbury Travel)

Call Centre Representative (Turkish Language)

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