Case coordinator Work, Jobs in Solihull, Wmd (with Salaries)

Knowledge Coordinator
Serco Group —Solihull
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
- Annual leave
5d
Compliance Case Co-ordinator
Platform Housing —Birmingham
- £28,715 - £31,905 a year
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
2d
Compliance Case Co-ordinator
Platform Housing Group —Birmingham
- £28,715 - £31,905 a year
- Full-time
- Travel
- Communication skills
- Annual leave
3d
Senior Operations Coordinator
NetWatch Global —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Databases
- Organisational skills
- Computer skills
- Flexitime
Quick apply
Claims Coordinator
Capsticks Solicitors LLP —Birmingham
- Full-time
- Microsoft Word
- Data entry
- Phone etiquette
Quick apply
3h
Safeguarding Coordinator
Islamic Relief Worldwide —Birmingham
- £36,128 a year
- Full-time
- English
- Analysis skills
- Organisational skills
- Annual leave
- Sick pay
3d
Senior Student Retention Coordinator
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Hybrid work
- University
4d
Marketing Coordinator
Gallifordtry —Solihull
- Full-time
- Computer literacy
- Employee assistance programme
- Employee discount
Data Compliance Coordinator
Thermo Fisher Scientific —Birmingham
- Full-time
- Computer literacy
- English
- Quality control
10d
Private Patient Co-ordinator
Spire Healthcare —Birmingham
- Full-time
- CRM software
- Sales
- Communication skills
- Free parking
- Annual leave
3d
Legal Administrator
Kennedys Law —Birmingham
- Hybrid work
Remediation Officer
Trinity Estates —Birmingham
- Monday to Friday
- Remote
- Employee discount
- Referral programme
Business Development Coordinator - 12-month FTC
Artifex Interior Systems Limited —Birmingham
- Temporary
- Business development
- Analysis skills
- Continuous improvement
Quick apply
Customer Assistance Coordinator - Roadside
Allianz —Birmingham
- £15,436.34 - £27,013.60 a year
- Weekend availability
- Hybrid work
- Communication skills
- Employee assistance programme
Transport Coordinator
Rhenus SE & Co. KG —Nuneaton
- Full-time
- Microsoft Word
- Customer service
- Analysis skills
12d
Energy Champions Project Officer
Working Actively To Change Hillfields —Coventry
- £13.45 - £14.45 an hour
- Temporary
- Microsoft Word
- CRM software
- Data entry
- Annual leave
- Sick pay
Quick apply
Private Patient Co-ordinator FTC
Spire Healthcare —Sutton Coldfield
- Full-time
- CRM software
- Sales
- Communication skills
- Free parking
- Annual leave
Social Care Facilitator
Civic Recruitment Limited —Walsall
- £22.91 an hour
- Full-time
- Hybrid work
- Case management
- Communication skills
Quick apply
12d
Marketing and Communications Lead
Woodway Engineering Ltd —Coventry
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Annual leave
- Employee assistance programme
Quick apply
7d
HR Advisor
School of Coding —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Human resources
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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Knowledge Coordinator

Serco Group -
Solihull

Apply Now

Job details

Full-time
£25,000 - £30,000 a year
5 days ago

Benefits

Annual leave
Company pension

Qualifications

CRM software
Stakeholder collaboration
Lean
Change management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Change leadership
ServiceNow
Content management
Communication skills
Analytics

Full job description

Knowledge Coordinator

Location: Hybrid / Solihull or Liverpool at least 2 days / week
Full Time | Permanent

Salary - £25,000 - £30,000 PA

At Serco, we're transforming the way our colleagues access information and support. We're looking for a Knowledge Coordinator to play a key role in shaping how knowledge is created, maintained and continuously improved across our people function.

This is an exciting opportunity for someone who enjoys improving processes, working collaboratively with stakeholders, and using data and insight to enhance the employee experience. If you're passionate about continuous improvement, knowledge management and delivering meaningful change, we'd love to hear from you.

About the role

Reporting to the Knowledge Manager, you'll help drive our knowledge management strategy while leading initiatives that improve how information is captured, governed and shared across MyHR.

You'll work closely with teams across MyHR and People & Culture to identify opportunities for improvement, simplify processes and ensure colleagues have access to accurate, accessible and up-to-date knowledge. You'll also lead the implementation of process and knowledge changes, ensuring they're successfully embedded and deliver measurable improvements.

Managing one direct report, you'll balance strategic improvement initiatives with day-to-day coordination of knowledge activities, helping to create a culture of continuous learning and self-service.

What you'll be doing

Supporting the development and governance of knowledge management across MyHR.
Leading process improvement initiatives using structured methodologies such as Lean and process mapping.
Creating, reviewing and governing knowledge content to ensure it is accurate, user-focused and easy to find.
Translating process changes into clear guidance and knowledge articles across ServiceNow and other platforms.
Facilitating workshops to identify knowledge gaps and improve working practices.
Monitoring the effectiveness of improvements through KPIs such as self-service adoption, case reduction and resolution times.
Ensuring robust governance through version control, compliance and audit readiness.

What you'll bring

We're looking for someone who combines excellent communication skills with a passion for continuous improvement and delivering great customer experiences.

You'll ideally have:

Experience coordinating or delivering knowledge management, continuous improvement or business change initiatives.
Strong process improvement skills, with experience of process mapping (As-Is / To-Be) and identifying efficiencies.
Excellent written communication skills with the ability to produce clear, engaging documentation.
Strong analytical skills and experience using data to identify improvement opportunities.
Experience planning and implementing change across operational teams.
Good knowledge of Microsoft 365 and CRM platforms.

Desirable experience

Experience within an HR or Shared Services environment.
Knowledge of ServiceNow knowledge management and workflows.
Experience with Knowledge-Centred Service (KCS) or similar knowledge management frameworks.

Why Serco?

At Serco, you'll be part of a team that's committed to making services better for our colleagues and customers. You'll have the opportunity to influence how knowledge is managed across MyHR, helping to deliver smarter services, improved employee experiences and lasting operational improvements.

Alongside a competitive salary, we offer 25 days annual leave, pension of up to 6%, flexible and hybrid working, opportunities for career development, and the chance to make a real impact within a collaborative and supportive team.

Discover your place with Serco and help shape the future of knowledge and continuous improvement within MyHR.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected].

Let’s impact a better future, together. Apply today.

Apply Now

Refine Your Search

case coordinator jobs in solihull, wmd

Knowledge Coordinator

Compliance Case Co-ordinator

Compliance Case Co-ordinator

Senior Operations Coordinator

Claims Coordinator

Safeguarding Coordinator

Senior Student Retention Coordinator

Marketing Coordinator

Data Compliance Coordinator

Private Patient Co-ordinator

Legal Administrator

Remediation Officer

Business Development Coordinator - 12-month FTC

Customer Assistance Coordinator - Roadside

Transport Coordinator

Energy Champions Project Officer

Private Patient Co-ordinator FTC

Social Care Facilitator

Marketing and Communications Lead

HR Advisor

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