Head payments manager Work, Jobs in Solihull, Wmd (with Salaries)

Senior Service Delivery Manager
TXO Group —Solihull
- Full-time
- Management
- PMP
- Presentation skills
- Life insurance
Quick apply
7d
Luxury Showroom Manager
Quorn Stone —Solihull
- £33,000 - £56,925 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Paid training
- Employee assistance programme
15h
Senior Service Delivery Manager
TXO Systems —Solihull
- Full-time
- Management
- PMP
- Presentation skills
- Life insurance
7d
Senior Finance Manager
Newlife the Charity for Disabled Children —Cannock
- £55,000 - £60,000 a year
- Full-time
- Management
- Communication skills
Quick apply
Head of Payroll
Mitie —Birmingham
- Full-time
- Continuous improvement
- Travel
- Leadership
Commercial Manager
Kane Group —Birmingham
- Full-time
- Microsoft Office
- Bachelor's degree
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Finance Team Leader
BCOP —Birmingham
- £35,000 - £38,000 a year
- Full-time
- Management
- Microsoft Office
- Presentation skills
- Free parking
- Flexitime
Quick apply
19h
Estates Manager (Electrical)
SWFT Clinical Services Ltd —Warwick
- £51,598 a year
- Overtime
- Analysis skills
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Payments Specialist
ExpenseIn —Birmingham
- £35,000 - £40,000 a year
- Hybrid work
- Analysis skills
- APIs
- Financial services
- Annual leave
Quick apply
General Accounts Administrator
McDermott Civil & Engineering Ltd —Aston
- Part-time
- English
- Microsoft Office
- Construction experience
- Free parking
- Health & wellbeing programme
Quick apply
7d
General Manager - One Eastside, Birmingham
Savills Management Resources —Birmingham
- Up to £55,000 a year
- Customer service
- Team management
7d
Head of Revenues, Benefits and Transactional Services
Sandwell Council —Oldbury
- £74,454 - £84,792 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Leadership
Quick apply
11d
Lettings Manager
Davidson Estates —Birmingham
- £32,500 a year
- Full-time
- Management
- Administrative experience
- In-person
- Free parking
- Annual leave
Quick apply
Business Systems Manager - Customer and Commerce
Gymshark —Solihull
- Hybrid work
- Management
- Leadership
- Employee discount
- Gym membership
Quick apply
10h
Strategic Alliances Manager, EMEA - United Kingdom
JumpCloud —Birmingham
- Full-time
- Remote
- English
- AWS
- Bachelor's degree
Quick apply
11d
Bookkeeper
Sheldon Inns Ltd —Birmingham
- £27,000 - £32,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Management
- Free parking
- Health & wellbeing programme
Quick apply
1d
HR & Payroll Advisor
Fire Glass UK —Oldbury
- £30,000 - £35,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Human resources
Quick apply
Associate Product Manager
Open GI —Worcester
- Full-time
- Hybrid work
- Bachelor's degree
- APIs
- Agile
- Employee assistance programme
- Employee discount
Quick apply
9d
Financial Transactions Supervisor
Royal Shakespeare Company —Stratford-upon-Avon
- £31,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Supervising experience
4d
Senior Quantity Surveyor
Wade Construction and Developments Ltd —Lichfield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Sick pay
Quick apply
13h

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Senior Service Delivery Manager

TXO Group
Solihull

Quick apply

Job details

Permanent | Full-time
7 days ago

Benefits

Company pension
Life insurance

Qualifications

Contract management
SAFe
ITIL Certification
Management
PMP
Profit & loss
Presentation skills
Telecommunication
IT
Communication skills
Negotiation

Full job description

About us

At TXO, we are transforming technology for a more sustainable future. Our people enable organisations worldwide to optimise and transform technology across its entire lifecycle, helping customers unlock value while reducing environmental impact through circular economy solutions.

Working at TXO means contributing to real-world change. Our global teams support critical infrastructure for customers in more than 140 countries, extending the life of technology, reducing waste and helping organisations operate more sustainably. From engineering and operations to sales, finance, supply chain and corporate functions, every role plays a part in delivering meaningful impact.

We combine global reach with local expertise, creating opportunities to work on complex challenges across technology, commercial, operational and business disciplines. Our culture is built on collaboration, innovation and technical excellence, empowering our people to deliver practical solutions that make a measurable difference.

As we continue to grow globally, backed by TowerBrook Capital Partners' impact strategy, we are committed to building an inclusive environment where our people can develop, thrive and help shape the future of sustainable technology.

Job function

Reporting to Head of Service Management the Senior Service Delivery Manager is responsible for ensuring the effective delivery of high-quality services to our tier one telecommunications customer and internal stakeholders, across Repair & SPMS services. The role focuses on maintaining service standards, managing client relationships, monitoring performance, and driving continuous improvement to ensure customer satisfaction and service excellence.

Metrics

100% compliance with contractual obligations / Achievement of SLA & KPI targets
High customer satisfaction (CSAT/NPS) scores
On-time and within-budget project delivery
Meet Account Revenue / AOP target (% & £)
Meet cost savings target / Improve Labour Pyramid Index (LPI)
Revenue growth: identify and execute new service opportunities with existing clients

Specific responsibilities

Manage a Service Delivery team, taking responsibility for people management, development and engagement.
Use regular service review and other meetings to review customers' current business issues and demands
Analyse the implications for service requirements, identifying opportunities for improvement, or cross-selling
Develop relationships of openness and trust with customers and system integrators to allow a better understanding of their business and a shared understanding of any issues
Pro-actively drive Service Improvement through the development and implementation of Service Development Plans
Pro-actively seek to add value for the company and develop services in addition to existing services
Take personal responsibility for driving major customer incidents/issues through to resolution, working closely with appropriate internal teams and delegating issues where necessary
Understand the customer revenue and contribution, and the factors impacting service profitability
Monitor service and other credits paid, billing disputes, aged debt, service changes requested, etc, to ensure all appropriate charges are raised and actions are taken to reduce late payment by customers and out payments to customers
Proactively update customers on service performance and monitor their satisfaction during service implementation
Measure and monitor service performance, including SLA measures, ensuring service reports are produced and delivered on the timescales agreed with the customer.
Monitor all key performance indicators, including customer satisfaction and perceptions of service, and take action to prevent and address under-performance.
Present service performance information through regular service reviews. Agree priorities and actions to be taken
Develop strong internal networks with, and be an effective virtual team-member of, key internal departments: Sales, Provide, Assure, Finance and Billing
Take a proactive role in the bid management process to develop an understanding of the customer's business issues and service level expectations
Articulate persuasively the TXO Group's Service Proposition and build customer confidence by demonstrating why the company is best placed to be trusted with business-critical networks
Work cohesively with Sales and Account Management as part of the bid management team
Regularly analyse information on performance and client satisfaction data, and develop and implement Service Development Plans as appropriate
Follow all companies Policies and Procedures including but not limited to Quality, Health and Safety, Environment and Information Security.
The role is also expected to perform any reasonable requests which are not defined but in the ability of the individual.

About you

Thrive in a fast-paced, evolving environment - you're comfortable with change and take ownership to drive progress without needing rigid structures or hierarchy.
Bring a challenger mindset - you're always looking for better ways of doing things, driving improvements that deliver real impact for the business and the environment.
Motivated by our mission - you're inspired by TXO's vision to make technology more sustainable and excited to be part of a growing, forward-thinking business shaping the future of the industry.
Telecommunications & Service management knowledge/experience
Managing Client Engagement
Proficiency in vendor and third-party management,
Strong understanding of outsource contract management, business case models, P&L and budget experience
Understand the breadth of products, solutions, and services and the resources that support delivery of the services
Significant experience in service delivery in outsourcing/IT/Consulting
P&L management - cost reduction and revenue management experience
People management skills with the ability to manage employees within diverse/virtual environments
Strong stakeholder management, negotiation, and executive communication skills.
Negotiation and conflict management skills
Strong presentation skills

Qualifications

Educated to degree level or applicable industry experience
Professional certifications such as PMP, ITIL Foundation V4, SAFe Agile
Relevant Professional qualifications (Lean Six Sigma, PMI)

Benefits

Competitive Market Salary, Pension & Life Insurance
25 days holidays (plus bank holidays)
Opportunities for professional development and training
Supportive and collaborative work environment

Quick apply

Refine Your Search

head payments manager jobs in solihull, wmd

Senior Service Delivery Manager

Luxury Showroom Manager

Senior Service Delivery Manager

Senior Finance Manager

Head of Payroll

Commercial Manager

Finance Team Leader

Estates Manager (Electrical)

Payments Specialist

General Accounts Administrator

General Manager - One Eastside, Birmingham

Head of Revenues, Benefits and Transactional Services

Lettings Manager

Business Systems Manager - Customer and Commerce

Strategic Alliances Manager, EMEA - United Kingdom

Bookkeeper

HR & Payroll Advisor

Associate Product Manager

Financial Transactions Supervisor

Senior Quantity Surveyor

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