Case worker Work, Jobs in Solihull (with Salaries)

Administration Officer
Civic Recruitment Limited —Solihull
- £17.75 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
9d
Community Advice Development Worker
Narthex —Birmingham
- £27,616 a year
- Full-time
- Bilingual
- Microsoft Office
- Supervising experience
Quick apply
7d
Social Work Assistant (SWA)
Civic Recruitment Limited —Birmingham
- £17.65 an hour
- Temporary
- Childcare
- Analysis skills
- Working with children
Quick apply
Forced Marriage & Honour Based Abuse Outreach Worker
Roshni Birmingham —Birmingham
- £24,000 - £26,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10d
Custody Case Worker
Ingeus UK —Wolverhampton
- £28,755.41 a year
- Full-time
- Administrative experience
- IT
- Communication skills
- Annual leave
- Employee assistance programme
5d
Support Worker
Empowering U Healthcare —Solihull
- £12.71 - £14.72 an hour
- Part-time
- Care experience
- English
- IT
- Annual leave
- Flexible schedule
Quick apply
Probation Service Officer - Birmingham
HM Prison & Probation Service —Birmingham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Family Time Worker
Civic Recruitment Limited —Solihull
- £17.75 an hour
- Temporary
- Supervising experience
- Working with children
- Travel
- Flexible schedule
Quick apply
6d
Pre-Litigation Assistant
Thompsons Solicitors —Birmingham
- £27,625 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
10d
Case Worker
Simply Limitless —Kidderminster
- £14,400 a year
- Part-time
- Working with children
- Bachelor's degree
- In-person
Quick apply
6d
Independent Sexual Violence Advocate (ISVA)
Rape & Sexual Violence Project —Birmingham
- £20,249 - £21,283 a year
- Part-time
- Working with children
- Bachelor's degree
- In-person
Quick apply
2d
Youth Justice Worker
Civic Recruitment Limited —Aston
- Full-time
- Childcare
- Working with children
- Communication skills
Quick apply
Clinical Research Coordinator -Wolverhampton, UK
IQVIA —Wolverhampton
- Part-time
- Microsoft Access
- Microsoft Outlook
- Windows
2d
Community Support Worker
Ingeus UK —Birmingham
- £28,755.00 - £28,755.41 a year
- Full-time
- Administrative experience
- Travel
- IT
- Annual leave
- Employee assistance programme
13d
Family Support Worker (Full time / Part time)
Dudley Lodge —Birmingham
- £26,376 - £30,158 a year
- Part-time
Lead Worker
Trident Reach —Birmingham
- £26,227.50 a year
- Full-time
- Agile
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Support Worker
Leaders Residence —Sparkhill
- From £24,420 a year
- Full-time
- English
- Microsoft Office
- Travel
- Free parking
Quick apply
6d
Support worker for Exempt Supported housing
Calmer living —Kingstanding
- £15 - £20 an hour
- Part-time
- Cooking
- Organisational skills
- IT
Quick apply
10d
Housing Support Worker – Supported Exempt Accommodation
Elmfield Housing —Birmingham
- £26,325 a year
- Full-time
- Microsoft Office
- In-person
- Care plans
- Annual leave
Quick apply
11d
Support Worker
Hebol Support Ltd —Birmingham
- From £13 an hour
- Part-time
- Cooking
- Working with children
- Travel
Quick apply
7d

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Administration Officer

Civic Recruitment Limited
Solihull

Quick apply

Job details

Full-time
£17.75 an hour
9 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Administrative experience
Organisational skills
NVQ
Business
BTEC
Communication skills
Office experience

Full job description

3 months contract with a Local Authority

Job Title: Administration Officer

Job Purpose

To support the Quality Monitoring and Commissioning function by reviewing and processing quality concern referrals submitted by social workers and other professionals. The postholder will use electronic case management systems, including Liquid Logic (LAS), to assess referrals against established quality standards and checklists, ensuring all required information is present before progressing cases for investigation.

The role requires excellent attention to detail, sound judgement, strong administrative skills, and the ability to work accurately within established procedures while identifying when concerns need to be escalated.

Key Responsibilities

Quality Concern Administration

Review quality concern referrals received from social workers and other professionals.
Assess referrals against agreed quality assurance checklists and procedures.
Determine whether referrals contain sufficient information to be progressed to a Quality Monitoring Officer for investigation.
Return incomplete referrals for further information where necessary.
Escalate complex or urgent concerns appropriately in line with procedures.

System and Data Management

Use Liquid Logic (LAS) and other electronic systems to access, review, update, and maintain records.
Accurately input, update, and manage information within council databases and systems.
Ensure records are maintained in accordance with data protection and information governance requirements.
Produce routine reports and administrative information as required.

Customer Service and Communication

Respond to enquiries from internal and external stakeholders via telephone, email, and written correspondence.
Liaise effectively with social workers, quality monitoring staff, providers, and other professionals.
Communicate professionally and clearly when requesting additional information or clarifications.

Administrative Support

Provide comprehensive administrative support to the Commissioning and Quality Monitoring teams.
Maintain accurate electronic and manual filing systems.
Assist with the monitoring and tracking of referrals and quality concerns.
Support service improvements by identifying recurring issues or procedural gaps.

Compliance and Information Governance

Handle sensitive and confidential information appropriately.
Ensure compliance with safeguarding, data protection, and council policies.
Follow established procedures and maintain accurate audit trails.

Essential Experience

Previous administrative experience in a busy office environment.
Experience working with electronic case management systems or databases.
Experience reviewing information for accuracy and completeness.
Experience dealing with a range of internal and external stakeholders.
Experience handling confidential and sensitive information.
Experience using Microsoft Office applications, including Word, Excel, Outlook, and Teams.

Desirable Experience

Experience within Adult Social Care, Local Government, Health, or Public Sector services.
Experience using Liquid Logic (LAS).
Experience within commissioning, quality monitoring, safeguarding, or contract administration functions.

Essential Qualifications

4 GCSEs (or equivalent), including English and Mathematics at Grade C/Level 4 or above; or equivalent relevant administrative experience.

Desirable Qualifications

NVQ Level 3 in Business Administration.
BTEC National Certificate.
HNC or equivalent qualification in Business Administration or a related discipline.

Essential Skills and Competencies

Excellent attention to detail and accuracy.
Ability to review information and identify missing, inconsistent, or incomplete data.
Strong organisational and workload management skills.
Ability to follow established processes and procedures consistently.
Sound judgement and a high degree of common sense.
Excellent verbal and written communication skills.
Ability to work independently and use initiative.
Strong problem-solving skills.
Ability to identify when issues require escalation.
Competent use of electronic systems and databases.
Proficiency in Microsoft Office applications.

Personal Attributes

The successful candidate will be:

Sharp, articulate, and professional.
Methodical and process-driven.
Reliable and accountable.
Calm under pressure.
Adaptable and flexible.
Committed to delivering high standards of accuracy and customer service.
Able to maintain confidentiality and professionalism at all times.

Additional Information

Location: Solihull.
Working Pattern: Monday to Friday, 37 hours per week.
Hybrid Working: One day per week based at the Council House, Solihull; remaining days working remotely subject to service requirements.
Pay Rate: £17.75/ per hour UMB.
The postholder will be required to comply with safeguarding, data protection, information governance, equality, diversity, inclusion, and health & safety policies.
The role requires the ability to work independently while recognising when support, advice, or escalation is required.
Commitment to maintaining confidentiality when handling sensitive information is essential.
Payment: Bi-weekly payment schedule
Start Date: Immediate start available
Closing Date: soon (early applications encouraged)

GCSC

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Refine Your Search

case worker jobs in solihull

Administration Officer

Community Advice Development Worker

Social Work Assistant (SWA)

Forced Marriage & Honour Based Abuse Outreach Worker

Custody Case Worker

Support Worker

Probation Service Officer - Birmingham

Family Time Worker

Pre-Litigation Assistant

Case Worker

Independent Sexual Violence Advocate (ISVA)

Youth Justice Worker

Clinical Research Coordinator -Wolverhampton, UK

Community Support Worker

Family Support Worker (Full time / Part time)

Lead Worker

Support Worker

Support worker for Exempt Supported housing

Housing Support Worker – Supported Exempt Accommodation

Support Worker

I want to receive the latest job alerts for case worker in solihull

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