Client director Work, Jobs in Somercotes, Dby (with Salaries)

Head Client Care Advisor
IVC —Alfreton
- Up to £29,931.20 a year
- Full-time
- Management
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
14d
Contact Centre Manager
ReviewSolicitors Ltd —Nottingham
- £45,000 - £55,000 a year
- 8 hour shift
- Sales
- Salesforce
- In-person
- Free parking
- Annual leave
Quick apply
2d
Business Development Manager (Creative Agency)
Sims Creative —Loughborough
- £40,000 - £50,000 a year
- Part-time
- Hybrid work
- CRM software
- Business development
- Marketing
- Free parking
- Flexitime
Quick apply
14d
Business Development Director
Mercury Hampton Ltd —Nottingham
- £90,000 - £120,000 a year
- Sales
- Travel
Quick apply
Privat Client Senior Manager - Trust Specialist
Cooper Parry —Derby
- Full-time
- Remote
- Tax experience
2d
Project Handover & Compliance Coordinator
NRC Services —Sheffield
- £35,000 - £40,000 a year
- Full-time
- CAD
- Microsoft Office
- Project management
Quick apply
2d
Executive Assistant to Managing Director
Contract Recovery Solutions —Chesterfield
- From £17 an hour
- Part-time
- CRM software
- Sales
- Social media management
- Free parking
- Flexible schedule
Quick apply
1d
Senior Project Manager
ECS Engineering Services Ltd —Sutton-In-Ashfield
- Full-time
- Management
- Microsoft Office
- Bachelor's degree
Quick apply
2d
Business Coordinator - Project Planner/ Scheduler (Social Housing Construction)
Gratton Construction Limited —Derby
- £27,000 - £32,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Sick pay
Quick apply
12d
Meetings and Events Project Director
Emota —Ashby-De-La-Zouch
- Microsoft Excel
- Project management
- Annual leave
Quick apply
9d
Travel Sales Consultant
Trailfinders —Sheffield
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Business Development Manager
Sentinel Fleet Managment —South Normanton
- Full-time
- Sales
- Microsoft Office
- Travel
Private Client Compliance - Trusts Manager
Cooper Parry —Derby
- Full-time
- Remote
- Tax experience
2d
HR Director
Kindeva Drug Delivery Careers —Loughborough
- Full-time
- Human resources
- Leadership
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Sixth Form Co-ordinator
George Spencer Academy —Nottingham
- £19,021 - £20,268 a year
- Part-time
- School
8d
Associate/Associate Director
AtkinsRéalis —Derby
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Contracts
Regional Director - East Midlands
The CFO Centre UK —Derby
- £70,000 a year
- Part-time
- Hybrid work
- Leadership
Meetings and Events Senior Project Manager
Emota —Ashby-De-La-Zouch
- Microsoft Excel
- Project management
- Annual leave
Quick apply
9d
Senior Account Manager (Public Sector)
MHR INTERNATIONAL UK LIMITED —Nottingham
- Communication skills
- Employee discount
- Referral programme
Project Director
M Group —Nottingham
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for client director in somercotes, dby

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head Client Care Advisor

IVC -
Alfreton

Apply Now

Job details

Permanent | Full-time
Up to £29,931.20 a year
14 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Management
Veterinary experience
Organisational skills
Communication skills

Full job description

Role: Head Client Care Advisor

Location: Scarsdale, Alfreton

Contract: Full-time, permanent

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are proud to offer outstanding care to pets and their owners in Alfreton and surrounding areas. As well as having a central hospital with a referral centre and a dedicated night team, we have several local practices such as Allestree and Langley Mill that are in the heart of their communities, offering first class care at a convenient location for pet owners.

How You’ll Make a Difference

As Head of Client Care – North Hub (Alfreton, Langley Mill, Park Farm, Oakwood, Shelton Lock), you will be an operational leader within the business, responsible for leading and managing the Client Care teams across the North Hub. You will ensure the delivery of an efficient, compassionate and high-quality client experience, acting as the principal point of escalation for client-related concerns and complaints

Working closely with the South Hub & Hospital Head Client Care Advisors, Practice Management and Clinical teams, you will drive continuous improvement in processes, workflows and customer service, whilst embedding a culture that reflects the values and growth objectives of the practice and the wider UK business.

Key Accountabilities:

Lead, manage and support the First Opinion Client Care teams at our North Hub, ensuring exceptional levels of service at all times.
Oversee all client care processes, ensuring smooth and effective coordination between clients and clinical teams.
Act as the escalated point of contact for client queries and complaints, resolving issues in a timely, professional and empathetic manner.
Train, mentor, and develop Client Care Advisors through regular feedback, coaching and performance reviews.
Monitor team performance, supporting continuous improvement and service excellence.
Collaborate closely with the South Hub & Pride Park Head Client Care Advisors, Practice Management, Clinical Lead, and Practice Director to enhance client experience and operational efficiency.
Take the lead in driving a strong customer service culture aligned with practice values and strategic objectives.
Maintain a consistently professional, caring and empathetic approach across all client interactions.
Track, analyse and report on key performance indicators (KPIs), using insights to identify areas for improvement.

This is a full-time, permanent role (40 hours per week) based within the North Hub.

You Might Be a Great Fit If...

Proven line management experience within a client-facing environment (veterinary or healthcare experience desirable).
Excellent interpersonal and communication skills, with the ability to build strong relationships with both clients and clinical teams.
Strong organisational skills and the ability to prioritise, manage workflows and meet deadlines in a fast-paced setting.
A confident and empathetic approach to problem-solving and complaint resolution.
A genuine passion for animal care and delivering outstanding client service.
A collaborative working style and commitment to continuous improvement.

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

A key client-facing role within a supportive and collaborative practice team

Clear career pathways with progression opportunities within client care and practice leadership roles

Ongoing learning and development supported by experienced colleagues and practice teams

A values-led culture focused on care, community, and continuous improvement

What We Offer Our Team

6.6 weeks' annual leave

Additional annual leave for your birthday, which will be added to your holiday allowance

Increasing annual leave accrued through length of service

Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay

Healthcare Cash Plan

Cycle to Work scheme

Learning and development opportunities via the inspiring vet care Academy

Pension scheme

Discounted staff pet care

Voluntary benefits: choose from a range of benefits to suit you

Access to discounts/cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Up to £29,931.2 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

client director jobs in somercotes, dby

Head Client Care Advisor

Contact Centre Manager

Business Development Manager (Creative Agency)

Business Development Director

Privat Client Senior Manager - Trust Specialist

Project Handover & Compliance Coordinator

Executive Assistant to Managing Director

Senior Project Manager

Business Coordinator - Project Planner/ Scheduler (Social Housing Construction)

Meetings and Events Project Director

Travel Sales Consultant

Business Development Manager

Private Client Compliance - Trusts Manager

HR Director

Sixth Form Co-ordinator

Associate/Associate Director

Regional Director - East Midlands

Meetings and Events Senior Project Manager

Senior Account Manager (Public Sector)

Project Director

I want to receive the latest job alerts for client director in somercotes, dby

Related Searches

Explore jobs in more locations

Role: Head Client Care Advisor

Location: Scarsdale, Alfreton

Contract: Full-time, permanent

How You’ll Make a Difference

You Might Be a Great Fit If...

How We’ll Support You

What We Offer Our Team

Jobseeker tools

Employer Tools

Browse

Stay Connected