Operations officer Work, Jobs in Somercotes, Dby (with Salaries)

Customer Liaison Officer
Network Plus —Alfreton
- Customer service
- Supervising experience
- Leadership
Quick apply
Housing Officer - Derby
Serco Plc —Derby
- £29,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
10d
Head of People
Derbyshire Fire & Rescue —Ripley
- £57,461 - £62,963 a year
- Full-time
- Human resources
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
10d
Operations Officer
University of Nottingham —Nottingham
- £26,908 - £28,890 a year
- Part-time
- Hybrid work
- Administrative experience
- University
- School
- Employee discount
3d
Waste Operations Officer
Leicestershire County Council —Shepshed
- £35,451 - £39,165 a year
- Weekend availability
- Hybrid work
- Management
- Customer service
- Maintenance
- Annual leave
- Flexible schedule
2d
Senior Administrative Officer
YunExpress —Derby
- From £28,000 a year
- Full-time
- Supervising experience
- In-person
- Communication skills
Quick apply
8d
Premises Officer
St Elizabeth's Catholic Voluntary Academy —Belper
- £12,116 - £12,706 a year
- Part-time
- School
- Employee assistance programme
4d
Town Clerk
Shepshed Town Council —Loughborough
- £29,540 - £33,699 a year
- Weekend availability
- Microsoft Excel
- Customer service
- Administrative experience
- Free parking
- Annual leave
Quick apply
1d
Commercial Lead - Property and Facilities Management
Metropolitan Police —Kilburn
- £74,766 - £77,775 a year
- Full-time
- Hybrid work
- English
- Project management
9d
Premises Officer
BAM UK & Ireland —Derby
- Monday to Friday
- Electrical experience
- Plumbing
- Organisational skills
- Flexible schedule
NERS Onboarding Coordinator
amphos —Chaddesden
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Construction experience
- Free parking
- Annual leave
Quick apply
4d
Senior Admin Officer - Loughborough
HM Prison & Probation Service —Loughborough
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
14d
Development Officer
University of Derby —Kedleston
- £32,260 - £41,689 a year
- Weekend availability
- Marketing
- University
- No degree
- Annual leave
- Employee assistance programme
9d
Processing Officer - Full time
Tapestry Learning Partnership —Ashbourne
- From £31,870 a year
- Full-time
- QuickBooks
- In-person
- Communication skills
- Free parking
Quick apply
AI Product Manager
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- AI
- Employee discount
- Referral programme
Quick apply
Contract Supervisor - Nottingham
Glendale Countryside Ltd —Nottingham
- £14.37 an hour
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
- Employee discount
- Sick pay
14d
Arboriculture Officer
Derby City Council —Derby
- £37,280 - £39,862 a year
- Full-time
- Hybrid work
- Maintenance
- Travel
- Annual leave
- Employee assistance programme
Senior Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Analysis skills
- Annual leave
Executive Officer to the Corporate Leadership Team
Nottinghamshire County Council —Nottingham
- Full-time
- Microsoft Office
- Accounting
- IT
4d
Operations Manager
University of Sheffield —Sheffield
- £38,784 - £47,389 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Administrative experience
- Annual leave
- Employee discount
8d

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Customer Liaison Officer

Network Plus -
Alfreton

Quick apply

Job details

Permanent

Qualifications

Wastewater treatment
Driving Licence
Customer service
Performance management
Supervising experience
Leadership
Communication skills

Full job description

Description

You will be ultimately responsibility for handling activities as outlined below:

Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores.

Deliver effective walk off post completion activities that are coordinated by the Customer Manager.

Key Responsibilities

Key Responsibilities

Effective CARE completion on all projects

80% Walk Off completion (successful visits & score captured)

Core Responsibilities

Strategy:

Ensure a customer service culture is adopted throughout the teams.

Use initiative, prioritise workload and work unsupervised.

Financial / Operations:

Track customer experience KPI’s and compile monthly & weekly reports.

Customer / Market:

Take ownership of activities necessary to achieve exceptional customer feedback and customer satisfaction score.

Manage vulnerable customers in accordance with GSOP3, ensuring that replacement gas supplies are installed on their premises when requested.

Experience and Qualifications

Key Competencies

Leadership – Act as an Ambassador promoting the Customer minimum standards

Health, Safety & Environment – Report / escalate any HSEQ near misses / hazards observed

Customer focused - Relevant contract/customer service experience. Able to adapt to customer needs.

Embracing Change - Able to support performance review sessions and drive performance improvement.

Communication - Effective interpersonal skills.

Influencing skills - Able to positively influence customer thinking

Performance Management - Demonstrable experience of exceeding targets/KPI’s.

Innovation and Creative Thinking - Able to adapt to customer needs

Operational Understanding – General knowledge of the Eclectic industry is desirable. Able to use digital devices and built in apps. Able to prioritise tasks and work independently

Qualifications/Skills Required

Experience of working in Utilities

Driving Licence

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Quick apply

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operations officer jobs in somercotes, dby

Customer Liaison Officer

Housing Officer - Derby

Head of People