customer support coordinator Work, Jobs in south east london (with Salaries)

Wholesale Customer Support Coordinator
Fred Perry Ltd —London
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Coordinator
Michael Kors —London
- £30,000 - £35,000 a year
- Full-time
- Maintenance
6d
Customer Support Coordinator
Energycentric —Romford
Admin Support / Operations Coordinator (Online Pharmacy)SW19
Smartway Pharmaceuticals Ltd —London
- £24,420 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
9h
Customer Support Coordinator – Available NOW!
Energycentric —Romford
Office Workflow Co-ordinator
Williams Lea —London
- £32,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Telecoms Provisioning & Customer Support Coordinator
Urbancoms ltd —London
- £26,000 - £30,000 a year
- Full-time
- In-person
Quick apply
2d
Office Experience Coordinator
Mitie —London
- £16.80 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Office experience
2d
Executive Assistant & Client Support Coordinator
Consulix Risk Experts —London
- £15 an hour
- Part-time
- Hybrid work
- Customer service
- English
- Administrative experience
- Work from home
Quick apply
4d
Office coordinator
Cluttons —London
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Front of House & Office Coordinator
Saturn Fintech Ltd —London
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Customer service
- Travel
- Annual leave
- Gym membership
Quick apply
7d
Business Coordinator
London Borough of Camden —London
- £38,923 - £43,749 a year
- Full-time
1d
Guest Services Coordinator
QuintEvents —London
- Full-time
- Hospitality
- Spanish
- Salesforce
Quick apply
6h
Office Coordinator
Campions —London
- £26,500 - £29,000 a year
- Full-time
- Microsoft Office
- Employee assistance programme
Quick apply
Resolution Coordinator
Peabody —London
- £38,592 a year
- Hybrid work
- IT
- Communication skills
- Time management
5d
Sales & Admin Coordinator
Santoro Ltd —London
- £25,000 - £28,000 a year
- Microsoft Outlook
- Sales
- Customer service
- Employee discount
Quick apply
9d
Admin Coordinator
Reliance Facilities Management —London
- £25,000 - £29,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Patient Coordinator/Receptionist
IVI London —London
- £30,784 a year
- Full-time
- Customer service
- Word processing
- In-person
Quick apply
5d
Customer Experience Coordinator
Suitsupply —London
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
- Flexible schedule
Helpdesk Coordinator
CBRE —London
- Full-time
- Hospitality
- English
- Administrative experience

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customer support coordinator jobs near south east london

Wholesale Customer Support Coordinator

Fred Perry Ltd -
London

Quick apply

Job details

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Life insurance

Qualifications

Microsoft Excel
Communication skills

Full job description

Triple Wimbledon champion Fred Perry founded his brand in 1952. He was the son of a cotton spinner, who played and fought his way through, always with style – and despite the establishment. Today, Fred Perry is a global community of over 370 employees, all inspired by the Laurel Wreath and what it represents

PURPOSE:
You will be a key contact for your designated market, providing valuable information and communication to our wholesale partners, across all your allocated areas. Responsible for supporting key accounts as well as working closely with internal and external stakeholders such as business development, logistics, warehouses, merchandising and credit departments to proactively eradicate any issues and ensure the timely flow of goods to and from our wholesale account partners.

KEY RESPONSIBILITIES:

Send order acknowledgements through to the BD team & wholesale partners, to review seasonal orders, highlighting any anomalies.
Maintain sales orders by actioning the redating, cancelling of styles/orders, and the deletion of withdrawn styles to ensure system is up-to-date and accurate, notifying the customer where necessary.
Ensure all orders are entered onto our system accurately by the given deadlines, giving support to your colleagues where necessary.
On receipt of customer ASN’s, validate these against the original sales order and highlight any discrepancies to the BDM’s or customers.
Update orders with new address and price details as required.
Send customers order reports to give visibility of those outstanding.
Highlight to customers and BDM’s any orders that have not been called in and provide necessary info and pressure to achieve delivery.
Liaise with customers and any corresponding departments to resolve customer queries or provide information as requested.
Maintain a strong relationship with customers, and markets by email phone/video meetings and reporting with key call outs.
Understand how stock is held within the business to allocate stock to fulfil orders and meet customer expectations. This will include seasonal transfers to minimise the effects on shortfalls for the customer.
Liaise with Logistics, Planning and Production to ensure the warehouse/factories are notified about customer’s specific labelling, packaging, and delivery requirements.

THE PERSON

Good working knowledge of different markets, shipping procedures & retail quarters & functions.
Excellent communication skills (written and verbal) and relationship development with internal and external stakeholders
Effective and pro-active problem solver
Ability to prioritise tasks and be self-organised
Excellent attention to detail
Experience in Microsoft products, including Excel
Must be able to work independently as well as being a team player
Previous experience within the wholesale / logistical environment advantageous

HOURS:

We actively encourage our teams to have a good work/life balance and so we are pleased to offer flexible working shifts at Fred Perry HQ. Our core shift hours are from 10am – 4.30pm and so employees can choose to start and finish early, or start and finish late. (i.e. work 8:00am-4:30pm, or 10:00am-6:30pm etc). We also have 30-minute early finish on Fridays.

As we continue to work in a more flexible way, the Head Office acts a brand hub, where we can all connect and collaborate with one another. This role is a mix of office based (London) and remote working. We will expect the employee to come into the office regularly for face-to-face meetings and to work alongside their team on collaborative projects.

BENEFITS:

We are proud to offer a wide range of benefits to all our staff, and continue to reassess what our community needs from us to thrive. We don’t want to be a good company to work for, we want to be a great one. Here are some things we currently offer:

Annual performance-related bonus
Competitive salary
Generous staff discount and regular sample sales
Generous pension scheme with 8.5% company contribution
Option to buy an extra 5 days holiday annually
Enhanced maternity and paternity packages
Life insurance
Private healthcare
Cycle to work scheme
Early finish Fridays
Season ticket loan
Additional benefits with long service
25 days annual leave plus Bank Holidays
Annual Birthday vouchers
EAP
Social Events

We actively welcome applications from people of all different backgrounds. Your CV will be submitted to hiring managers with all personal details hidden to ensure anonymity.

Quick apply

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customer support coordinator jobs in south east london

Wholesale Customer Support Coordinator

Customer Experience Coordinator