Customer experience representative Work, Jobs in South Tyneside, Twr (with Salaries)

Customer Service Representative
Baird Group —Hartlepool
- From £25,800 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
1d
Customer Service Representative
William Hill —Gateshead
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Sales Development Representative
One Utility Bill —Newcastle upon Tyne
- £29,875 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Time management
- Annual leave
- Employee assistance programme
Quick apply
9d
Assistant Manager, Kurt Geiger, Metro Gateshead
Kurt Geiger —Metrocentre
- Full-time
- Sales
- Retail management
- Leadership
- Employee discount
Quick apply
Customer Service Representative
TT Electronics plc —Bedlington
- Full-time
- Sales
- Customer service
- Data entry
- Annual leave
- Employee assistance programme
20h
Customer Experience Representative (Evenings and Weekends)
Pink Boutique —Newcastle upon Tyne
- £25,780 - £30,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Sales
- Free parking
- Store discount
Quick apply
4d
Engagement Officer
Reed In Partnership —Newcastle upon Tyne
- £26,300 - £32,000 a year
- Full-time
- Sales
- Continuous improvement
- Travel
- Annual leave
- Flexible schedule
14d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Gateshead
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Sunderland
- £3,800 a month
- Full-time
- Sales
Quick apply
Store Manager - North Shields
Oak Furnitureland —North Shields
- £60,000 - £66,950 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
Junior Commercial Advisor
Verisure Services (UK) Limited —Gateshead
- £3,800 a month
- Full-time
Quick apply
Customer Service Representative
Tesco Insurance —Newcastle upon Tyne
- £25,200 - £26,000 a year
- Full-time
- Hospitality
- Communication skills
- Free parking
- Employee discount
Sales Development Representative
Sage —Newcastle upon Tyne
- Hybrid work
- Sales
Retail Sales Advisor - Gateshead
Oak Furnitureland —Gateshead
- £51,051 - £56,731 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
People Partner
NRG —Sunderland
- £22.20 an hour
- Microsoft Office
- Continuous improvement
- Human resources
Sales Assistant
Hill Interiors - Baytree Interiors —Washington
- £12.75 an hour
- Part-time
- Customer service
- Merchandising
- In-person
- Store discount
- Employee discount
Quick apply
23h
Sales Representative - Lifting Equipment
GAP Group —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
- Annual leave
Sales Development Representative
Venatrix —Newcastle upon Tyne
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Communication skills
Quick apply
Vending Assistant
BaxterStorey —Stockton-on-Tees
- Hospitality
6h
Claims Handler - Settlements
Tesco Insurance —Newcastle upon Tyne
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Computer literacy
- IT
- Communication skills
- Employee discount
3d

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customer experience representative jobs near south tyneside, twr

Customer Service Representative

Baird Group -
Hartlepool

Quick apply

Job details

Full-time
From £25,800 a year
1 day ago

Benefits

Company pension
Employee discount
Referral programme
On-site parking

Qualifications

Microsoft Excel
Customer service
Microsoft Office
Organisational skills
Communication skills

Full job description

Baird Group are in exciting times! We are opening fantastic new stores across the UK on both the High Street and in Outlet Centres, with iconic brands including Ted Baker, Limehaus and Antique Rogue. We are making waves in the menswear industry and if that interests you then you’ll want to know that we have an exciting opportunity to join our Customer Services team as a Customer Services Representative based at our Distribution Centre on Powlett Road in Hartlepool.

As a Customer Services Rep, you will play a vital role within our CS team providing full customer service support to Baird’s internal and external web-sites ensuring that orders are checked and processed and that that enquiries are dealt with effectively and efficiently providing the highest level of service resulting in maintaining great customer relations.

Role accountabilities:

Processing website sales orders, exchanges and refunds and updating stock availability.

Processing outstanding order queries that have not gone directly to the warehouse to be processed for the following reasons;

1. Delivery Confirmation - Establish from customer correct postal and delivery details

2. Incomplete orders - Check warehouse stocks if not available to transfer from another location, refund the order and contact customer and advise accordingly.

Reviewing and responding to all tickets raised in our customer service portal ZenDesk to ensure customer queries raised in this portal are resolved to the highest customer satisfaction levels.

Responding to out-of-stock items online from the stock reminder system generated e-mail and advise customers of date stock expected.

Being vigilant in the processing of orders for fraud i.e. through same address details but different credit card name, e-mail, telephone numbers and report to Accounts Manager for further investigation. Utilising our Payment provider Gateway Adyen to review and monitor fraudulent orders.

Managing Chargeback disputes in our payment gateway provider Adyen to ensure we challenge any chargebacks which are not valid.

Advising customers of local stockists of product.

Liaising with Evri to report on any outstanding deliveries to customers and in return update customer on the status of their order.

Liaising with Warehouse Returns teams to resolve customer queries around returned items and lost items as well as non-dispatched items.

Knowledge/Skills/Experience:

· 1-2 years previous Customer service experience ideally

· Good Microsoft skills

· Strong communication skills, particularly in writing

· Organised and self-motivated

· Important you will be able to work on your own initiative

What we’ll do for you:

A culture which is inclusive, supportive, and rewarding
We have a fantastic induction process which takes you through every part of our business, we will invest in you every step of the way in your career with us
Excellent Refer a friend scheme
Generous Employee discount scheme
Complimentary membership to the Retail Trust including support helplines and extensive website content

Job Type: Full-time

Pay: From £25,800.00 per year

Benefits:

Company pension
Employee discount
On-site parking

Ability to commute/relocate:

Hartlepool TS24 8LY: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (required)

Work Location: Hybrid remote in Hartlepool TS24 8LY

Quick apply

Refine Your Search

customer experience representative jobs in south tyneside, twr

Customer Service Representative

Customer Service Representative

Sales Development Representative

Assistant Manager, Kurt Geiger, Metro Gateshead

Customer Service Representative

Customer Experience Representative (Evenings and Weekends)

Engagement Officer

JUNIOR SALES CONSULTANT

JUNIOR SALES ADVISOR

Store Manager - North Shields

Junior Commercial Advisor

Customer Service Representative

Sales Development Representative

Retail Sales Advisor - Gateshead

People Partner

Sales Assistant

Sales Representative - Lifting Equipment

Sales Development Representative

Vending Assistant

Claims Handler - Settlements

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