Operational excellence team leader Work, Jobs in Southampton, Eng (with Salaries)

Operational Team Leader
Applied Driving —Fareham
- Full-time
- Microsoft Word
- Microsoft Outlook
- Continuous improvement
- Free parking
- Annual leave
Quick apply
12h
Customer Service Team Manager
Benefact Group —Eastleigh
- Up to £40,000 a year
- Monday to Friday
- Hybrid work
- Recruiting
- Training & development
- Leadership
- Annual leave
- Sick pay
Quick apply
Sales Leader - Southampton
Mood London —Southampton
- £36,000 - £60,000 a year
- Full-time
- In-person
- Training & development
- Leadership
- Employee discount
Quick apply
4d
General Manager
Olive By Nicholas James —Romsey
- £37,500 - £45,000 a year
- Full-time
- Inventory control
- Customer service
- Merchandising
Quick apply
3d
Claims Team Leader
GardX —Southampton
- Up to £32,000 a year
- Team management
- Mentoring
- Organisational skills
- Employee assistance programme
Quick apply
Regional Manager - Forecourts
Bestway Group —Southampton
- Full-time
- Sales
- Data analysis skills
- Human resources
Quick apply
Billing Team Leader
Pennon Water Services —Bournemouth
- £32,752 a year
- Organisational skills
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Regional Manager
Bestway Group —Southampton
- Full-time
- Sales
- Data analysis skills
- Human resources
Quick apply
Operations Manager
Agamemnon Housing Association Limited —Portsmouth
- £32,233.67 a year
- Part-time
- Hybrid work
- Continuous improvement
- Team management
- Communication skills
- Sick pay
Quick apply
Production Scheduler Team Supervisor
Eaton —Titchfield
- Master's degree
- Team management
- Training & development
8d
Group Aftermarket Manager
Hunt Forest Group —Stockbridge
- £75,000 - £85,000 a year
- Full-time
- Continuous improvement
- Travel
- Leadership
- Referral programme
- Sick pay
14d
Store Manager
GOOUTDOORS —Southampton
- Full-time
- Training & development
- Retail management
- Leadership
- Employee discount
Quick apply
Store Transformation Development Manager (18 months FTC)
B&Q —Eastleigh
- £52,000 - £59,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Project management
- Continuous improvement
- Annual leave
- Employee assistance programme
Chief Technology Officer (CTO)
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £94,356 - £108,814 a year
- Full-time
- Master's degree
- AI
- Leadership
11d
Assistant Food and Beverage Manager
Solent Hotel & Spa —Fareham
- Weekend availability
- Bar
- Inventory control
- Restaurant management
- Annual leave
- Employee assistance programme
Quick apply
Regional Manager - Contract Cleaning
Samsic UK —Portsmouth
- £55,000 - £60,000 a year
- Full-time
- Business development
- Continuous improvement
- Team management
Quick apply
Assistant General Manager
Everyman Media —Salisbury
- Full-time
- Team management
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Team Leader
Mountain Warehouse —Portsmouth
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Store Leader
TGJones —Salisbury
- £28,912 a year
- Full-time
- Customer service
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
General Manager
SSP —Southampton
- £36,000 a year
- Sales
- Customer service
- Restaurant management
- Employee discount
Quick apply

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operational excellence team leader jobs near southampton, eng

Operational Team Leader

Applied Driving
Fareham

Quick apply

Job details

Permanent | Full-time
12 hours ago

Benefits

Free parking
Casual dress
Annual leave
Company pension
On-site parking

Qualifications

Microsoft Word
Customer communication
Driving Licence
Report writing
Customer relationship building
Microsoft Outlook
Operations management
Report generation
Client engagement
Stakeholder liaison
Coaching
First aid
Microsoft Office Suite
Complaint handling
Client relationship development
Performance management
Compliance management
Stakeholder coordination
Data management
Continuous improvement
Decision making
Client services
Customer relationship management
Recruiting
Organisational skills
Professional development mentoring
Office management
Training & development
Account management
Leadership
Delegation
Team motivation leadership
Communication skills
Corporate regulatory compliance oversight
Operations leadership experience
Stakeholder management

Full job description

Operational Team Leader

Role Overview

The Operational Team Leader is responsible for leading the day-to-day delivery of operational and administrative services for key client accounts. The role serves as the primary point of contact for client enquiries, ensuring a high standard of customer service, accurate data management, and full compliance with client and company requirements.

The successful candidate will lead and support the Administrative Team, oversee client account activities, drive operational efficiency, and ensure service levels and performance targets are consistently achieved. This role requires a proactive leader with strong organisational skills, attention to detail, and the ability to build effective relationships with both internal and external stakeholders.

Location: Office-based PO15 5TT
Hours: Monday to Friday, 9:00am to 5:00pm or 08:30 – 16:30

Key Responsibilities

Team Leadership & Management

Lead, motivate, and develop the Administrative Team to achieve business objectives.
Allocate and delegate workloads effectively to ensure operational efficiency and service delivery.
Monitor individual and team performance against key performance indicators (KPIs) and service standards.
Conduct recruitment, onboarding, training, coaching, and performance reviews.
Support employee development through regular feedback and continuous learning opportunities.
Foster a positive, collaborative, and high-performing team culture.

Client Account Management

Act as the primary operational contact for designated client accounts.
Build and maintain strong client relationships through professional and proactive communication.
Manage and resolve client enquiries, issues, and complaints in a timely manner.
Ensure all client requests are handled within agreed service level agreements (SLAs).
Escalate complex issues appropriately while maintaining ownership through to resolution.
Coordinate and manage weekly client data updates and reporting requirements.

Compliance & Safety Administration

Oversee the delivery of client Safety & Compliance programmes.
Ensure mandatory training requirements are completed and reminders are issued as required.
Administer driver management processes, including permit-to-drive and training module updates.
Manage licence revalidation activities and ensure records are maintained accurately.
Review and interpret information from GOV.UK and other authorised sources to ensure compliance and data accuracy.
Ensure adherence to client-specific policies, regulatory requirements, and company procedures.

Operational & Reporting Responsibilities

Monitor shared client communication channels, including telephone and email inboxes.
Ensure accurate maintenance of client records and operational data.
Produce and deliver client reports in accordance with agreed deadlines and company standards.
Investigate and resolve data discrepancies and exception reports.
Continuously identify opportunities to improve processes, efficiency, and service quality.
Support senior management with operational reporting and ad hoc projects.

Governance & Compliance

Ensure compliance with data protection, information security, and confidentiality requirements.
Maintain a thorough understanding of client-specific controls and contractual obligations.
Review and seek approval for any proposed changes to operational policies or procedures.
Promote and enforce company health, safety, and quality standards.
Act as the designated Office First Aider.

Key Skills & Experience

Essential

Previous experience in a Team Leader, Operations Coordinator, Office Manager, or similar supervisory role.
Strong leadership skills with experience managing and developing teams.
Excellent organisational and workload management abilities.
Strong customer service and stakeholder management skills.
Excellent verbal and written communication skills.
Proven ability to resolve issues, make decisions, and manage competing priorities.
High level of accuracy and attention to detail.
Experience producing reports and analysing operational data.
Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
Ability to work independently and use initiative in a fast-paced environment.

Desirable

Experience within a compliance, risk management, fleet management, or administrative operations environment.
Knowledge of driver compliance, licence checking, or safety management processes.
Experience working within SLA-driven client service environments.

Core Competencies

Leadership and People Management
Operational Excellence
Client Relationship Management
Problem Solving and Decision Making
Communication and Influencing Skills
Planning and Organisation
Compliance and Risk Awareness
Continuous Improvement

Why Join ADT?

This role offers the opportunity to lead a dedicated team, manage key client relationships, and play an important part in delivering high-quality operational services. The successful candidate will have the autonomy to drive improvements, develop their leadership skills, and contribute to the continued success and growth of the business.

We are a friendly team and offer the following benefits:

-Employee pension scheme

-Free on-site parking

-20 days' annual leave

-Development opportunities

Job Types: Full-time, Permanent

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

operational excellence team leader jobs in southampton, eng

Operational Team Leader

Customer Service Team Manager

Sales Leader - Southampton

General Manager

Claims Team Leader

Regional Manager - Forecourts

Billing Team Leader

Regional Manager

Operations Manager

Production Scheduler Team Supervisor

Group Aftermarket Manager

Store Manager

Store Transformation Development Manager (18 months FTC)

Chief Technology Officer (CTO)

Assistant Food and Beverage Manager

Regional Manager - Contract Cleaning

Assistant General Manager

Team Leader

Store Leader

General Manager

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