service desk support Work, Jobs in southampton, eng (with Salaries)

Service Desk Co-ordinator
Trane Technologies —Southampton
- Full-time
- Customer service
- Microsoft Office
- Communication skills
14d
Customer Service Representative
HSBC Global Services Limited —Fareham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Work from home
7h
Receptionist
Michael Page Finance —Southampton
- £27,000 - £29,000 a year
- Microsoft Office
- Front desk
- Communication skills
13d
1st Line Support Engineer
Lester Aldridge —Southampton
- Microsoft Powerpoint
- Microsoft Word
- Azure
Night Auditor
Leonardo Royal Hotel Southampton Grand Harbour —Southampton
- Night shift
- Hotel
- Referral programme
Quick apply
12d
Port Security Officer (SGL)
Associated British Ports —Southampton
- 12 hour shift
- Communication skills
- Annual leave
- Employee assistance programme
3d
Patient Administrator
University Hospital Southampton NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
Cash Desk Volunteer
British Heart Foundation —Southampton
- Employee discount
Contract Support Administrator
Epta —Ringwood
- £27,120 a year
- Temporary
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
3d
Receptionist/Cashier
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —West End
- £25,760 - £27,476 a year
- Full-time
- Customer service
- IT
3d
Hire Desk Controller
Mabey Hire —Romsey
- Full-time
- Customer service
- IT
Quick apply
6d
Sr. Technician
Trane Technologies —Southampton
- Weekend availability
- Customer service
- Microsoft Office
- Continuous improvement
Service Desk Shift Analyst
Babcock International —Portsmouth
- Overtime
- Hybrid work
- Customer service
- Annual leave
- Employee assistance programme
IT Support Engineer
Reticom Ltd —Gosport
- From £25,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Driving
- Sick pay
Quick apply
Cash Desk Volunteer (Homestore)
British Heart Foundation —Southampton
- Employee discount
Recruitment Consultant - Aerospace
Gattaca Plc —Whiteley
- £28,000 - £40,000 a month
- Communication skills
First Line Support
Southern Communications Group —Dummer
- £22,568.00 - £26,436.80 a year
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
Medical Receptionist
University Health Service, Southampton —Southampton
- From £12.21 an hour
- Part-time
- Customer service
- English
- Administrative experience
- Flexitime
Quick apply
Customer Support Administrator
Cleansing Service Group Limited —Whiteley
- £28,371 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
Technical Support Engineer L1
Bardwood Support Services —Portsmouth
- £24,420.00 - £51,458.22 a year
- Temporary
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
Quick apply
6d

I want to receive the latest job alerts for service desk support in southampton, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Co-ordinator

Trane Technologies -
Southampton

Apply Now

Job details

Full-time
14 days ago

Qualifications

Customer service
Microsoft Office
Communication skills

Full job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

On-Site (5 days)

Position Overview:

The Service Coordinator is responsible for providing exceptional customer service and support. This role plays a crucial role in scheduling service technicians’ workload and support the coordination of customers’ needs and expectations. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational processes.

Key Responsibilities:

Customer and Technician Support:

A proactive approach on dealing with high volume incoming calls.
Schedule technician work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
Build and maintain strong relationships with customers, acting as a trusted point of contact.
Collaboration with Service, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
Ensure invoices are processed timely, within approval and target limits that have been agreed across departments.
Reporting and Analysis: Generate regular reports on completed invoiced work orders.
Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
Support service technicians and ensure appropriate team cover across regional service desk at peak times.
Communications with supervisors, technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

Proven experience in a customer care or service support role.
Strong knowledge of customer service principles.
Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
Effective communication skills
Knowledge of processing invoices and Purchase Orders within levels of authority limits
Analytical thinking and problem-solving abilities.
Proficiency in using customer service software, and MS Office Suite.

Skills and Capabilities:

Knowledge of manufacturing industry an advantage
People and communication skills with a positive mindset
Able to work with minimal supervision.
Proficient in using Microsoft Office Suite.
Knowledge of Inspire systems, however, training can be given.
Right to Work status confirmed for Country of application.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Apply Now

Refine Your Search

service desk support jobs in southampton, eng

Service Desk Co-ordinator

Customer Service Representative

Receptionist

1st Line Support Engineer

Night Auditor

Port Security Officer (SGL)

Patient Administrator

Cash Desk Volunteer

Contract Support Administrator

Receptionist/Cashier

Hire Desk Controller

Sr. Technician

Service Desk Shift Analyst

IT Support Engineer

Cash Desk Volunteer (Homestore)

Recruitment Consultant - Aerospace

First Line Support

Medical Receptionist

Customer Support Administrator

Technical Support Engineer L1

I want to receive the latest job alerts for service desk support in southampton, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected