customer service manager Work, Jobs in southampton, ham (with Salaries)

Customer Service Manager
Portsmouth City Council —Portsmouth
- £36,363 - £39,151 a year
- Leadership
12d
Area Care Manager
Helping Hands —Southampton
- £55,000 - £60,000 a year
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Assistant Manager
Starbucks —Southampton
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Team Leader
Card Factory —Christchurch
- £13 an hour
- Leadership
Counter Manager - Southampton
Benefit Cosmetics UK —Southampton
- Weekend availability
- Management
- Sales
- Annual leave
- Referral programme
12d
Customer Experience Lead
Jewells —Southampton
- Sales
- Customer service
- Paid training
- Employee discount
Product Manager
Ocean Infinity —Southampton
- Full-time
- Continuous improvement
- Product management
Service Manager - Toyota
Snows Group —Hedge End
- £55,000 a year
- Full-time
- Customer service
- English
- Team management
Area Manager
EMR Group —Southampton
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
Quick apply
Branch Manager - Southampton
Nationwide Building Society —Southampton
- From £32,000 a year
- Temporary
- Customer service
- Leadership
5d
Store Manager
Dunelm —Fareham
Assistant Manager
Jewells —Southampton
- Sales
- Supervising experience
- Leadership
- Employee discount
Store Manager
Sunglass Hut —Portsmouth
- Microsoft Office
- Retail management
Team Leader
NEXT —Southampton
- £13.84 an hour
- Full-time
- Customer service
Assistant Manager
Halfords —Southampton
- Up to £34,093 a year
- Full-time
- Management
- Maintenance
- Driving
- Annual leave
- Employee discount
Deputy Store Manager
Dunelm —Southampton
- Up to £34,000 a year
- Weekend availability
- Management
6d
Team Leader
Southern Coop —Romsey
- £13.50 an hour
- Part-time
- Employee assistance programme
- Employee discount
Operations Manager
Doubletree by Hilton Southampton —Southampton
- Full-time
- Bar
- Hotel
- Organisational skills
- Free parking
Quick apply
7d
Area Manager
EMR UK —Southampton
- Analysis skills
- IT
- Communication skills
- Annual leave
Shop Manager
Shaw Trust —Ringwood
- £27,203 a year
- Annual leave
- Employee assistance programme

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customer service manager jobs near southampton, ham

Customer Service Manager

Portsmouth City Council -
Portsmouth

Apply Now

Job details

£36,363 - £39,151 a year
12 days ago

Qualifications

Leadership

Full job description

Job Introduction

Your new role

Come and join Portsmouth Homes in this fantastic role as a Customer Service Manager! You will facilitate the day to day running of the area housing offices' Customer Relations Teams to meet demand via telephone, e-mail and face to face interactions. You'll have overall responsibility for the supervision of all cash handling procedures, safety of staff handling cash and the security of cash collected.

In this role you will also recruit, train, develop and maintain a team of customer relations officers (CRO's) to provide effective customer services as a social housing landlord and ensure that PCC meets the outcomes required within the Consumer Standards when Tenants contact us. You'll work collaboratively as part of the Management Team within an Area Housing Office, but also with all other teams and departments within Portsmouth Homes and relevant teams within Portsmouth City Council, to ensure consistency of services delivered and all compliance matters are met.

The role is responsible for a team of CROs within an Area Office/s, but they also work closely with Local Housing Managers (LHMs) and carry out duties required by Senior Housing Managers (SHMs). You will work collaboratively with peers in other locations, as well as team managers in other departments within PCC in particular Finance and Transactions, Tenancy Support, Portsmouth Homes Complaints and the Repairs Support/Building Services Teams, as often the CRO team are the face of Portsmouth Homes, covering all Landlord Services.

The role is responsible for proactive staff management, including absence management and performance management including disciplinary and capability issues as well as ensuring that there are appropriate resources to meet demand at all times, and that staff work in a safe and secure manner.

For full details of what this role will involve, plus of the person we are looking for, please see the job profile attached at the bottom of the page!

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

Our recruitment process

Full information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portal

You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council

Should you require any support in completing the application form please contact [email protected] or call the recruitment team on 023 92 616 800.

If you need additional support looking for roles, you may be eligible for help under our Connect to Work programme, for more information please visit Connect to Work - Portsmouth City Council

Apply Now

Refine Your Search

customer service manager jobs in southampton, ham

Customer Service Manager

Area Care Manager

Assistant Manager

Team Leader

Counter Manager - Southampton

Customer Experience Lead

Product Manager

Service Manager - Toyota

Area Manager

Branch Manager - Southampton

Store Manager

Assistant Manager

Store Manager

Team Leader

Assistant Manager

Deputy Store Manager

Team Leader

Operations Manager

Area Manager

Shop Manager

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