Senior service coordinator Work, Jobs in Southampton (with Salaries)

Customer Care Manager
Dandara —Southampton
- Customer service
- Continuous improvement
- Construction experience
- Employee assistance programme
HSE Sr Coordinator
CBRE —Southampton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Operations Coordinator - Portsmouth
BTS —Portsmouth
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Administrative Assistant
Hampshire County Council —Totton
- £25,186 - £26,244 a year
- Hybrid work
- Hospital
- Administrative experience
- Travel
- Annual leave
- Sick pay
Senior Case Worker (Hospitals)
Hampshire County Council —Southampton
- £33,178 - £36,369 a year
- Weekend availability
- Hybrid work
- Nursing home
- Hospital
- Analysis skills
- Annual leave
- Employee assistance programme
3d
Lead Activities Co-ordinator
Aurem Care Shared Services —Southampton
- £14 an hour
- Weekend availability
- Care plans
- Leadership
- Free parking
- Annual leave
Head of Operations
City of Portsmouth College —Portsmouth
- £66,627.59 a year
- Full-time
- English
- Microsoft Office
- Travel
- Free parking
- Annual leave
Quick apply
3d
Operations & Supply Chain Manager
Total Distribution & Retail Solutions Ltd —Christchurch
- £40,000 - £50,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
10d
Accounts Payable Coordinator
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Time management
Quick apply
7d
Teaching Fellow or Senior Teaching Fellow in Nursing (Adult)
University of Portsmouth —Portsmouth
- £41,064 - £56,535 a year
- Full-time
- Hybrid work
- University
- Mentoring
- School
- Employee discount
14d
Senior Midwifery Practitioner - Community Coordinator
University Hospital Southampton NHS Foundation Trust —Southampton
- £49,387 - £56,515 a year
- Part-time
- Nursing
- Time management
1d
Risk Assessment and Reporting Coordinator - Associate
JPMorganChase —Bournemouth
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Project management
6d
Project / Operations Coordinator (Rail & Industrial Equipment)
Depot Dynamic —Ringwood
- Full-time
- Maintenance
- Project management
- In-person
- Flexible schedule
Quick apply
Senior Care Worker / Care Coordinator
Eleada Care Services —Winchester
- £14.50 an hour
- Full-time
- Medication administration
- English
- Travel
- Paid training
- Sick pay
Quick apply
Dispatch and Distribution Manager
B & C Evergreen Supplies Limited T/As Oakhouse Foods —Verwood
- £33,400 - £36,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Organisational skills
- Employee discount
- Sick pay
Quick apply
Execution Coordination Senior Associate
JPMorganChase —Bournemouth
- Full-time
- Microsoft Powerpoint
- Communication skills
Graduate Construction Project Manager - Southampton or Basingstoke
AECOM —Southampton
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Project management
Business Development Manager
Durateam Environmental —Gosport
- Full-time
- Driving
- Communication skills
- Time management
Quick apply
Senior Property Manager
Churchfield Sales & Lettings LTD —Bournemouth
- £32,000 - £40,000 a year
- Full-time
- Management
- Supervising experience
- Continuous improvement
Quick apply
2d
Health and Safety Coordinator
City of Portsmouth College —Portsmouth
- £26,494.86 - £30,248.30 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
10d

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senior service coordinator jobs near southampton

Customer Care Manager

Dandara -
Southampton

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Job details

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Continuous improvement
Construction experience
Communication skills

Full job description

Role & Responsibilities

At Dandara, we're proud to build homes that stand the test of time — places defined by quality, precision, and craftsmanship. For over 30 years, we've been setting the benchmark for excellence in UK housebuilding.

The Customer Care Manager will lead and manage the customer care function, ensuring homeowners receive a high-quality aftersales service and that defects are resolved efficiently and professionally. The role is critical to customer satisfaction, brand reputation, and compliance with warranty and consumer code requirements.

Working closely with Construction, Technical, and Customer Care teams, you will oversee the end-to-end customer care process from handover through the warranty period.

Main duties and responsibilities:

Lead and manage the customer care team, including Coordinators and Technicians, setting clear standards and performance expectations.
Oversee the management of customer care cases, ensuring issues are logged, prioritised, and resolved within agreed service levels.
Act as the senior escalation point for complex or high-risk customer care issues.
Work closely with Construction and Site teams to address recurring defects and improve build quality.
Ensure compliance with warranty provider requirements (e.g. NHBC, LABC, Premier) and consumer codes.
Monitor and manage customer care budgets, costs, and subcontractor spend.
Coordinate defect inspections and quality reviews where required.
Manage relationships with subcontractors and suppliers supporting customer care works.
Track and report on customer satisfaction metrics, defects trends, and performance KPIs.
Support handover processes to ensure a smooth transition from Construction to Customer Care.
Drive continuous improvement initiatives to reduce defects and improve customer experience.
Ensure health & safety compliance across all customer care activities.
Provide regular reporting to senior management on performance, risks, and improvement actions.

Key Skills and Experience:

Proven experience as a Customer Care Manager or Senior Customer Care / Aftercare professional within housebuilding or residential construction.
Strong understanding of new-build warranty processes, defects management, and customer service best practice.
Experience managing and developing teams.
Excellent communication and stakeholder management skills.
Commercially aware with experience managing budgets and subcontractor costs.
Calm, professional, and solutions-focused approach to customer issues.
Strong organisational and problem-solving skills.
Relevant construction or customer service qualifications are advantageous.

What's in it for you:

Competitive salary per annum depending on experience
Discretionary bonus
33 days' holiday (inclusive of bank holidays)
Private Medical Insurance
Employee Assistance Programme (EAP)
Health Hero digital GP and Health Assured Wisdom App
Competitive parental leave
3x salary life assurance (option to increase to 4x)
Cycle to Work scheme
Employer-matched pension up to 5%
Flexible benefits including shopping vouchers, airport parking, and reduced gym memberships

Important note for Recruitment Agencies

Please do not send, by any means, unsolicited Resumes (i) in response to any of our roles, (ii) to any of our employees or any person engaged by us, or (iii) to any of our regional businesses, including our head office. Any unsolicited Resumes received by us shall be deemed to be our property.

Any candidate submitted to us by an Agency via an unsolicited Resume shall be deemed to have been referred by that Agency free of commission, fee or any other charge (Fees). We are not liable for any Fees relating to the engagement of any person resulting from an unsolicited Resume.

Apply Now

Refine Your Search

senior service coordinator jobs in southampton

Customer Care Manager

HSE Sr Coordinator

Operations Coordinator - Portsmouth

Senior Administrative Assistant

Senior Case Worker (Hospitals)

Lead Activities Co-ordinator

Head of Operations

Operations & Supply Chain Manager

Accounts Payable Coordinator

Teaching Fellow or Senior Teaching Fellow in Nursing (Adult)

Senior Midwifery Practitioner - Community Coordinator

Risk Assessment and Reporting Coordinator - Associate

Project / Operations Coordinator (Rail & Industrial Equipment)

Senior Care Worker / Care Coordinator

Dispatch and Distribution Manager

Execution Coordination Senior Associate

Graduate Construction Project Manager - Southampton or Basingstoke

Business Development Manager

Senior Property Manager

Health and Safety Coordinator

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