Commercial manager Work, Jobs in Southend On Sea, Ess (with Salaries)

Complaints Experience & Journey Lead
National Westminster Bank PLC —Southend-on-Sea
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Financial services
- Annual leave
1d
Partnerships Manager
Bauer Media Outdoor —Southend-on-Sea
- Hybrid work
- Driving
- Contracts
- Negotiation
- Annual leave
- Life insurance
Quick apply
Commercial Finance Manager
Avidety Ltd —Queenborough
- £65,000 - £85,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Operations Manager
THE WIGGETT GROUP —Brentwood
- From £70,000 a year
- Full-time
- Management
- Maintenance
- Team management
Quick apply
1d
Southeast Regional Manager
A&M Insulations Ltd —Chelmsford
- £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
6d
Operations Manager
Safetykleen —Ditton
- £60,000 - £72,000 a year
- 8 hour shift
- Employee assistance programme
- Referral programme
Quick apply
Project Manager
QinetiQ —Shoeburyness
- £50,400 - £56,000 a year
- Full-time
- PMP
- Project management
- Contracts
Fitness Manager - Southend
The Gym Group —Southend-on-Sea
- Full-time
- Employee discount
- Sick pay
General Manager
BaxterStorey —Southend-on-Sea
- Up to £40,000 a year
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
2h
Estate Manager
Bauer Media Outdoor —Southend-on-Sea
- Hybrid work
- Communication skills
- Annual leave
- Life insurance
Quick apply
Merchandiser - Witham
Smiths News —Southend-on-Sea
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave
Product & Marketplace Operations Manager
ILFD Group Ltd —Rochford
- £35,000 - £40,000 a year
- Full-time
- Social media management
- Supervising experience
- Leadership
- Store discount
- Employee discount
Quick apply
6d
Commercial Manager
Mears Group —Dartford
- Up to £70,000 a year
- Management
- Maintenance
- Analysis skills
- Annual leave
- Employee discount
6d
Retail Operations Manager
SOMCHI AFRO MARKET LTD —Southend-on-Sea
- £38,000 - £42,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Store discount
- Employee discount
Quick apply
2d
Contracts Manager
Direct Access Scaffolding Ltd —Sheerness
- £53,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Profit sharing
Quick apply
11d
Bid Manager
Nuco Solutions Ltd —Ingatestone
- £75,000 - £80,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Contracts
Quick apply
7d
Scaffolding Operations Manager
Silvercrest Scaffolding Limited —Basildon
- £55,000 - £65,000 a year
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
Estate Agent
The Property Experts —Canvey Island
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Capability Manager
Leonardo UK Ltd —Basildon
- £90,000 - £105,000 a year
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
- Flexible schedule
- Referral programme
Senior Site Manager
Saffron Vantage —Chelmsford
- £65,000 - £75,000 a year
- Full-time
- Management
- Team management
- Travel
- Bereavement leave
- Life insurance

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Complaints Experience & Journey Lead

National Westminster Bank PLC -
Southend-on-Sea

Apply Now

Job details

Permanent | Full-time
£61,000 - £91,500 a year
1 day ago

Benefits

Annual leave

Qualifications

Data analysis skills
Financial services
Root cause analysis

Full job description

Location Southend on Sea, United Kingdom

Salary £61,000 – £91,500

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00280571

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Experience & Journey Lead

This is a rewarding opportunity to lead high-performing teams and create a culture focused on continuously improving customer and colleague experiences
You’ll own the end-to-end complaints journey, setting the strategy and acting as the custodian of customer and colleague outcomes
You'll be the voice of the complaints experience, with the scope to influence change at scale across the complaints ecosystem

What you’ll do

As our Complaints Experience & Journey Lead, you’ll own and shape the end-to-end complaints experience, driving insight-led transformation, journey redesign and continuous improvement. You'll use customer, colleague and complaints insight to identify pain points, remove friction and improve outcomes across the complaints journey.

You’ll deliver strong performance while balancing customer, colleague, commercial and regulatory priorities. Acting as a champion for the complaints experience, you'll help ensure decisions and improvement activity are focused on delivering fair, consistent and effective outcomes.

You’ll also be:

Driving root cause analysis and complaints insight, using data to identify themes, uncover drivers and prioritise improvement activity
Turning insight into action by working with senior leaders and journey owners to deliver sustainable improvements
Setting and prioritising the complaints improvement agenda, aligning investment and resources to the greatest customer, colleague and business opportunities
Leading training, competence and capability development, making sure the right skills, tools and frameworks support a high-quality complaints experience
Coaching and empowering Complaints Journey Managers to monitor performance, identify opportunities and deliver measurable improvements across the journey
Championing customer and colleague needs by reducing effort, removing friction and improving complaints outcomes end to end

The skills you'll need

To succeed in this role, you’ll bring a strong understanding of the Financial Services sector, alongside deep expertise in complaints, customer journeys and the regulatory environment. You’ll be passionate about understanding customer and colleague experiences, using insight to shape strategy, driving meaningful change and improve outcomes at scale.

We’ll expect you to have strong expertise in complaints insight, data analysis and root cause methodologies, turning insight into measurable improvements through targeted journey and process enhancements.

You’ll also need:

Experience working across business, product and functional teams to deliver sustainable change
Experience leading end-to-end complaints, customer experience or journey transformation at scale
A proven track record of identifying customer and colleague pain points and delivering sustainable solutions
Experience embedding training, competence and capability frameworks within a regulated environment
Proven ability to drive customer-centric change across processes, systems and colleague experience
The ability to simplify complex challenges and competing priorities, turning them into clear and actionable strategies

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Apply Now

Refine Your Search

commercial manager jobs in southend on sea, ess

Complaints Experience & Journey Lead

Partnerships Manager

Commercial Finance Manager

Operations Manager

Southeast Regional Manager

Operations Manager

Project Manager

Fitness Manager - Southend

General Manager

Estate Manager

Merchandiser - Witham

Product & Marketplace Operations Manager