Senior advisor Work, Jobs in Southsea, Ham (with Salaries)

Senior Service Advisor - BMW
Snows Group —Portsmouth
- £27,000 - £36,000 a year
- Full-time
- English
Quick apply
Senior Gift Advisor
Between the Lines Ltd —Lymington
- £13.35 an hour
- Part-time
- Sales
- Merchandising
- In-person
- Store discount
- Annual leave
Quick apply
9d
Business Development Manager (Defence Sales - Maritime)
Novatech Ltd —Portsmouth
- £35,000 - £75,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Free parking
- Employee assistance programme
Senior Construction SHE Advisor
KBS Maritime Ltd —Portsmouth
- Full-time
- Leadership
- Free parking
- Employee discount
Trainee Fertiliser Trader
Bartholomews Agri Food Ltd —Chichester
- £30,000 a year
- Full-time
- Sales
Quick apply
Senior Advisor - Democratic Services
WSCC —Chichester
- Microsoft Office
- Project management
- Travel
2d
Senior Corporate PR Manager
B&Q —Eastleigh
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
Senior Legal Advisor (Childcare)
Hampshire County Council —Winchester
- £40,643 - £54,423 a year
- Hybrid work
Finance Manager
West Sussex County Council —Chichester
- £59,991 - £63,411 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
12d
HR Advisor
PBS4 —Nursling
- £32,000 - £34,000 a year
- Hybrid work
- English
- Travel
- Human resources
- Paid training
- Annual leave
Quick apply
Deputy Children's Home Manager
Keys Children —Waterlooville
- £35,308 - £37,605 a year
- Driving
- Paid training
- Annual leave
Quick apply
10d
Senior Administration Officer
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Microsoft Word
- Microsoft Excel
- SharePoint
Senior Parts Advisor
Snows Group —Hedge End
- £27,000 - £33,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
Cyber Security Consultant
Redbay —Portsmouth
- £42,000 - £56,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Work from home
- Gym membership
Sales Advisor - Waterlooville
Scrivens Opticians and Hearing Care —Waterlooville
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
Senior Cyber Security Consultant
Redbay —Portsmouth
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- English
- Travel
- Financial services
- Work from home
- Gym membership
Audit Senior (Qualified / Part-Qualified / Semi-Senior)
Beever and Struthers —Solent
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Finance Director
Pure Human Resources —North Baddesley
- £75,000 - £90,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Tax experience
9d
Employee Benefits Administrator
Beever and Struthers —Solent
- Hybrid work
- Time management
Senior HR Advisor (Fixed Term Contract)
D Young & Co —Southampton
- Human resources
- Communication skills

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Senior Service Advisor - BMW

Snows Group -
Portsmouth

Quick apply

Job details

Permanent | Full-time
£27,000 - £36,000 a year

Qualifications

Driving Licence
English

Full job description

Location

BMW Portsmouth

Region

Hampshire

Category

BMW - Portsmouth (SBP)
(Service)

Vacancy Type

Permanent/Full Time

Salary

£27,000 - £36,000 OTE Competitive Salary (Uncapped)

Job Description

Job Summary

Senior Service Advisor

Role & Purpose

The Senior Service Advisor is a member of the Service Team and will report to the Service or Aftersales Manager. The Senior Service Advisor will be the focal point for the Brands customers requiring advice, servicing, and repairs to their vehicles. In addition, managing the flow of information between the workshop and the customer, always delivering excellent customer service.

The senior service advisor should take responsibility for all Snows and brand objectives in the absence of their line manager and should develop a comprehensive working knowledge of all areas within the service department.

At Snows…

Snows is a large, family run, automotive group based in the South and South-West of England. Our business differentiates itself from our competitors by delivering outstanding experiences for our customers, colleagues and manufacturer partners. Customer experience and colleague happiness is at the heart of our business, and we ensure that this focus is applied to everything that we do.

Responsibilities

To follow the procedures for customer satisfaction and complaints handling as defined within your dealership.
Ensure customer is aware of all products and services available.
Taking the lead in EVHC upsell and achievement of both sold and completion metrics.
Ensure Bumper is offered to all customers and colleagues are supported with any gaps in knowledge.
Initiate documentation and maintain customer records and follow up systems.
Provide customers with accurate estimates, and notify customer’s promptly that work is either required, or has been completed.
Take on the responsibility for reporting the current status of work in progress to their line manager.
Receive customers promptly and courteously.
Ensure all customer enquiries (in person or telephone) are answered or dealt with immediately.
Ability to handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others when needed – complaints should be escalated to management in a detailed manner.
To safeguard and protect the customer’s vehicle and its contents whilst being repaired or serviced, ensuring adequate vehicle protection is used. Ensuring all customer vehicles are secured overnight.
To pursue profitability by following company procedures and policies for financial transactions.
Ensure that all cash, cheques and/or credit card payments are handled in accordance with Company Policy.
Ensure that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
Prepare and present accurate invoices to customer promptly and obtain payment in line with company procedures.
Ensure all work has been carried out as detailed and charged.
Communicate effectively with colleagues and team members, ensuring that Snows culture is a positive one.
Develop and maintain good working relationships with all dealership personnel.
Maintain effective liaison with workshop staff and assisting with workshop control
Always follow good practice
Always operate within the law and adhere to all company policies and procedures, escalating issues of non-compliance to line manager
Portray a professional image of the dealership by always adopting a positive attitude and a smart appearance.
Ensure smooth running of the service facility in a profitable and professional manner.
Monitor progress of jobs in the workshop and advise service reception of any delays or issues.
Perform Service operations in line with Snows policy.
Provide guidance and advise on mechanical and diagnostic queries as requested by

Technicians.

Service Admin: Ensure completion of work to customer requirements, including clear documentation and vehicle preparation.
Document completed work orders to include the repairs conducted, the parts required, and the labour to be charged.
Ensure all cars are washed and vacuumed thoroughly before being returned to the customer. Issue loan cars, ensuring all paperwork is correct.
Administer warranty/goodwill policy in the best interests of the dealership, and the customer and be the first point of contact for complaints.
Ensure that all Snows procedures are followed, including documentation.
Ensure all clerical functions within the warranty department are carried out in accordance with company policy.
Ensure all Service and customer facing staff complete relevant records accurately when warranty is diagnosed on a vehicle.
Make effective use of technical knowledge, skills and warranty procedures enabling effective, economic, and correct application of manufacturer and Snows warranty and goodwill systems.
Document all warranty work as per manufacturer requirements and ensure customer signs for the work.
Ensure the correct warranty procedure is followed on new and used vehicles.
Ensure the Defect Reports and Quality Control Reports are correctly completed by the workshop staff in line with Snows and manufacturer guidelines.
Provide advice on warranty and goodwill to other members of staff within the company.

Skills & Competencies

Able to plan, organise self and meet agreed work deadlines.
Understand and comply with Group compliance/policies
Good listener.
Able to assimilate information quickly and provide considered responses.
Strong work ethic and adaptable to change.
Attention to detail and maintains good, accurate quality of work.
Ability to work to tight deadlines to achieve the business needs.
Able to react positively to organisational and market changes.

Essential & Desirable Skills & Qualifications

Essential:

Fluent written and spoken English.
PC, Microsoft, web literate.
Full, clean driving licence.

Desirable:

Proven track record of individual excellence
Previous Service Executive experience

Team Values

Honesty

Integrity

Respect for People

We provide open and honest guidance with all our customers, both internal and external.

We act with integrity, trust, and responsibility in everything that we do.

We are ambassadors for all our customers in promoting good working practices.

Quick apply

Refine Your Search

senior advisor jobs in southsea, ham

Senior Service Advisor - BMW

Senior Gift Advisor

Business Development Manager (Defence Sales - Maritime)

Senior Construction SHE Advisor

Trainee Fertiliser Trader

Senior Advisor - Democratic Services

Senior Corporate PR Manager

Senior Legal Advisor (Childcare)

Finance Manager

HR Advisor

Deputy Children's Home Manager

Senior Administration Officer

Senior Parts Advisor

Cyber Security Consultant

Sales Advisor - Waterlooville

Senior Cyber Security Consultant

Audit Senior (Qualified / Part-Qualified / Semi-Senior)

Finance Director

Employee Benefits Administrator

Senior HR Advisor (Fixed Term Contract)

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