Monitor Work, Jobs in Southwell, Ntt (with Salaries)

Second Line Analyst
Computacenter —Nottingham
- Microsoft Word
- Microsoft Excel
- SQL
5d
Couch to 5X Engagement Officer (Move More Amber Valley)
Amber Valley Council for Voluntary Services —Ripley
- £15.56 an hour
- Part-time
- Social media management
- Administrative experience
- Supervising experience
- Sick pay
Quick apply
9d
Play Therapist
Children's Bereavement Centre —Newark-on-Trent
- £31,356 a year
- Part-time
- Microsoft Office
- Mentoring
- In-person
Quick apply
4d
Quality Assurance
Hunts Bakery —Nottingham
- £15,600 - £39,000 a year
- Part-time
- Analysis skills
- Bachelor's degree
- In-person
- Annual leave
Quick apply
10d
Care Assistants - Full & Part Nights (Sorry we do not offer sponsorship)
Scalford Court Care Home —Melton Mowbray
- £13.34 an hour
- Part-time
- In-person
- Care plans
- Communication skills
- Free parking
- Paid training
Quick apply
Apprentice Resident Liaison Officer
Equans —Lincoln
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee assistance programme
8d
Duty Manager
Arena Racing Company —Southwell
- £29,000 a year
- Full-time
- Hotel
- Team management
- Organisational skills
- Annual leave
- Employee assistance programme
Learner Engagement Officer - Newark-on-Trent
Acorn Training —Newark-on-Trent
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Driving
- Annual leave
- Referral programme
Quick apply
8d
Quality Assurance Technician
Nutrition Works Ltd —Nottingham
- £25,000 - £27,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
11d
Environmental and Product Compliance Coordinator
Grangers International Ltd —Chesterfield
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Free parking
Quick apply
12d
Sessional Sports Trainer - 1 day per week (Tuesday)
Landmarks College —Nottingham
- £15.86 an hour
- Full-time
- Hospitality
- First Aid Certification
- Travel
- Free parking
- Annual leave
Quick apply
Skills Coach for Digital Programmes including data and AI
The Apprenticeship College —Newark-on-Trent
- From £40,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Plumbing
- Free parking
- Flexitime
Quick apply
Retail Facilities Lead
Beaumond House Hospice Care —Newark-on-Trent
- £15.46 an hour
- Part-time
- Maintenance
- Supervising experience
- Hospice
- Annual leave
Quick apply
11d
Event Security Officer
Global Security Guards LTD —Southwell East
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Bookkeeper
Dean Farming —Lincoln
- £20 - £30 an hour
- Part-time
- Microsoft Excel
- In-person
Quick apply
9d
Maintenance & Refurbishment Support (Homes) Elderly Care
Jasmine Healthcare Limited —Sleaford
- £17.79 an hour
- Overtime
- Maintenance
- Organisational skills
- IT
- Employee assistance programme
- Referral programme
Quick apply
10d
Charity Social Activity Assistant - Just Good Friends Club
Just Good Friends Club —Barlborough
- £12.71 an hour
- In-person
- Communication skills
- Annual leave
Quick apply
Head of Training
Blue Mountain Homes Ltd —Belper
- £43,000 - £45,000 a year
- Full-time
- Childcare
- Travel
- In-person
Quick apply
1d
Maintenance Assurance Co-ordinator
Anglian Water Services Ltd —Lincoln
- £35,000 a year
- Full-time
- Management
- Maintenance
- Continuous improvement
- Annual leave
9d
Production Assistant (Confectionery)
The Naked Marshmallow Co. —Lincoln
- From £13.21 an hour
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
9d

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Second Line Analyst

Computacenter -
Nottingham

Apply Now

Job details

5 days ago

Qualifications

Microsoft Word
Microsoft Excel
Operating systems
Incident management
Network infrastructure
SQL
ITIL
Organisational skills
Communication skills

Full job description

Location: UK - Nottingham | Job-ID: 219599 | Contract type: Standard | Business Unit: Information Technology

Life on the team

An opportunity has arisen for a Second Line Analyst to join our thriving business. The successful candidate will be proactively responsible for the governance and delivery of all tasks undertaken within Computacenter’s Global Command Centre.

This will be a busy and exciting time for the right candidate, and an opportunity to help strengthen the team structure to ensure that our contracted services are delivered on time and in line with our customers’ expectations.

You'll be upholding a high level of customer service, as the successful 2nd Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team supports.

You'll be responsible for the BAU service for multiple technologies within the Unified 2nd Line team, working to manage batch processing, event management, incidents, problems, requests and changes.

You'll work effectively with the Command Centre team and all dependant service lines. Ensure control of the service delivery and its projected timeline, maintaining communications and updates with all internal and external stakeholders.
We are looking for someone who can communicate with colleagues and stakeholders at all levels as the account this role is aligned to is a high flying and a flagship one for us.

The position supports the business and our customers on a 24 x7 rotated basis.

What you’ll do

Batch Monitoring and Management
Event/Alert Monitoring and Management
Incident Management - respond and resolve incidents to ensure SLA targets are achieved
Increase the First Time Fix rate
Adhere to escalation procedures
Assist with technical escalations for other team members
Monitor call queue and follow up with specialist support teams for resolution
Adhere to customer and Computacenter Security Policies
Assist with Event Reduction/Shift Left activities/Automation Plans
Contribute to and use Company and customer procedures
Participate in team and function meetings
Utilise the Incident Management tool suite to monitor progress of all incidents
Ensure accurate completion of all incident records
To monitor and update the call management system as
Assist with SLA reporting

What you’ll need

To either have current SC clearance or meet the qualification criteria
High level technical skill in iSeries platform plus a good technical working knowledge of SQL, Wintel, Messaging, Patching and Operations would be highly beneficial.
Some Network Infrastructure support experience / exposure at a second line level
Working knowledge of application, incident management tool with quality incident management skills.
Experience in a 2nd Line Support, with demonstrable experience of resolving incidents for multiple customers
Ability to work on own initiative, address and resolve problems in a pressurised environment.
Ability to resolve incidents in the server environment/operating systems used by the customer
Excellent organisational skills, able to take a methodical approach to service issues
Contributes to, supports and works within the team
Excellent communication and interpersonal skills
Able to work under pressure
Good customer skills

We would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL Framework

Additional information

Country: UK
Location: Nottingham
Hours: 38hrs per week. Shift-based working between 7am to 7pm and 7pm to 7am

Role Type: Permanent

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

monitor jobs in southwell, ntt

Second Line Analyst

Couch to 5X Engagement Officer (Move More Amber Valley)

Play Therapist

Quality Assurance

Care Assistants - Full & Part Nights (Sorry we do not offer sponsorship)

Apprentice Resident Liaison Officer

Duty Manager

Learner Engagement Officer - Newark-on-Trent

Quality Assurance Technician

Environmental and Product Compliance Coordinator

Sessional Sports Trainer - 1 day per week (Tuesday)

Skills Coach for Digital Programmes including data and AI

Retail Facilities Lead

Event Security Officer

Bookkeeper

Maintenance & Refurbishment Support (Homes) Elderly Care

Charity Social Activity Assistant - Just Good Friends Club

Head of Training

Maintenance Assurance Co-ordinator

Production Assistant (Confectionery)

I want to receive the latest job alerts for monitor in southwell, ntt

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