Client services Work, Jobs in Sparkhill, Wmd (with Salaries)

Community Advice Development Worker
Narthex —Birmingham
- £27,616 a year
- Full-time
- Bilingual
- Microsoft Office
- Supervising experience
Quick apply
8d
Service Administrator/Co-ordinator
RDS Limited —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
Quick apply
Receptionist (Part-Time)
Liberty Leisure Centres Ltd —Shirley
- £13.50 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
- Employee discount
Quick apply
Customer Service Specialist
EZECO Ltd —Birmingham
- £24,420.00 - £38,785.13 a year
- Full-time
- Microsoft Word
- Customer service
- Analysis skills
Quick apply
Bookings Coordinator
WORD360 Language Services —Birmingham
- £26,500 a year
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Guest Service Host
Portico Corporate Reception Management —Birmingham
- £27,976 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Life insurance
Quick apply
1d
Security Officer
SCC —Birmingham
- £26,926.90 a year
- Weekend availability
- Hybrid work
- Communication skills
Junior Paralegal
Limegreen Marketing —Birmingham
- From £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Advisor
Walker Workforce Solutions ltd —Birmingham
- £24,420 - £25,000 a year
- Part-time
- Customer service
- English
- Organisational skills
Quick apply
2d
Receptionist
Portico Corporate Reception Management —Birmingham
- £31,080 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Life insurance
Quick apply
4d
Receptionist
Liberty Leisure Centres Ltd —Shirley
- £12.71 an hour
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
- Employee discount
Quick apply
Customer Liaison Advisor
NPS Law —Solihull
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
2d
Retentions Advisor
LTK Consultants Ltd —Birmingham
- £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Gym membership
Quick apply
9d
FM Help Desk Operative
Centrick —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
Quick apply
Office Administrator
MGN Repairs Management Ltd. —Birmingham
- £25,420.00 - £39,356.82 a year
- Part-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Quick apply
5d
NetWatch Police Liaison
NetWatch Global —Birmingham
- £24,297 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Organisational skills
- Health & wellbeing programme
- Flexitime
Quick apply
Customer Experience Advisor
Centrick —Birmingham
- £23,500 - £24,500 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Sick pay
Quick apply
Office Administrator
Expectations UK —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
Quick apply
Administrator
Immediate Care Medical Services Ltd —Birmingham
- £13 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Accounting
- Free parking
Quick apply
8d
Trainee Financial Adviser
Limegreen Marketing —Birmingham
- From £28,500 a year
- Full-time
- Organisational skills
- Financial services
- In-person
Quick apply
4d

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client services jobs near sparkhill, wmd

Community Advice Development Worker

Narthex -
Birmingham

Quick apply

Job details

Full-time | Fixed term contract
£27,616 a year
8 days ago

Benefits

Casual dress
Company pension

Qualifications

Bilingual
Microsoft Office
Supervising experience
Mentoring
Financial services
Communication skills

Full job description

Job Summary

Narthex is a destitution charity with a clear mission: to stop helping people in poverty and start helping them out of poverty. We place advice and guidance at the heart of our work, adopting a holistic approach to support people facing poverty and its complex challenges.

Through our Food Bank Network, Food Hub, Food Pantries, Telephone Referral Service, Financial Inclusion team, and Community Engagement initiatives, we deliver poverty reduction that leads to:

● Increased physical and mental health well-being

● Increased awareness of support services and statutory agencies

● Empowerment of vulnerable people to make positive choices and build confidence

● Reduction in debt through affordable payment plans

● Improved access to financial services and budgeting skills

● Prevention of homelessness and reduction in the threat of eviction

● Reduction in loneliness and isolation

● Improved job skills, access to employment, and sustained employment

We have reversed the traditional operating model, moving from a food bank network supported by advice services to advice and guidance services as our core activity, with food banks providing short-term crisis intervention support.

PURPOSE OF THE ROLE

This is a newly created post, funded through the Birmingham City Council Crisis and Resilience Fund and match-funded by Energy Redress and The National Lottery Community Fund. It sits at the heart of Narthex's Integrated Advice Pilot, a one-year programme testing whether the advice model Narthex has developed within its own satellite network can be replicated across partner food provision organisations.

The post-holder will work across five to eight partner organisations of different types, including food banks, pantries, Warm Welcome spaces and community providers. The role combines specialist Tier 3 advice to complex cases with training, supervision and development work to build advice capacity among partner volunteers, Digital Navigators and community connectors at Tier 1.

This post is funded for the period September 2026 to August 2027. Continuation beyond this date is not guaranteed and will depend on the outcome of an independent evaluation by MEL Research and a decision by the funders to approve further investment. There is no expectation of permanent employment or automatic renewal arising from this post.

KEY RESPONSIBILITIES

· Providing specialist one to one advice to clients

· Maintaining accurate case records in accordance with GDPR

· Training and development of volunteers

· Supervision and support to volunteers

· Building and maintaining working relationships with partner organisations

· Collecting data and maintaining records

· Monitoring and reporting outcomes

The ideal candidate will have:

· Experience of providing specialist welfare benefits and/or debt advice to vulnerable adults

· Experience of working with people experiencing poverty, financial crisis, housing difficulty or complex need

· Experience of delivering training, workshops or group learning to adult participants

· Experience of providing supervision, mentoring or professional support to volunteers or less experienced colleagues

· Experience of working in partnership with external organisations across service boundaries

· A strong knowledge of the benefits system

· Knowledge of debt advice practice, including creditor negotiation, debt solutions and financial statements

· Ability to develop training materials and written guidance for non-specialist audiences

· Excellent written and verbal communication skills across a range of contexts and audiences

· Ability to manage a complex workload independently, prioritising across casework, training and supervision

· Proficiency in Microsoft Office and case management or data recording systems

· Understanding of GDPR and client confidentiality obligations in an advice setting

Personal Qualities:

● Commitment to Narthex's mission of helping people out of poverty

● Self-motivated with the ability to work independently

● Strong attention to detail

● Ability to build positive relationships with diverse stakeholders

● Flexible and adaptable approach

DESIRABLE

Experience:

● Experience working with bilingual or multilingual communities

● Experience of contributing to funding or evaluation reporting

● Familiarity with the food bank or voluntary food aid sector

Pay: £27,616.00 per year

Benefits:

Casual dress
Company pension

Work Location: In person

Quick apply

Refine Your Search

client services jobs in sparkhill, wmd

Community Advice Development Worker

Service Administrator/Co-ordinator

Receptionist (Part-Time)

Customer Service Specialist

Bookings Coordinator

Guest Service Host

Security Officer

Junior Paralegal

Customer Service Advisor

Receptionist

Receptionist

Customer Liaison Advisor

Retentions Advisor

FM Help Desk Operative

Office Administrator

NetWatch Police Liaison

Customer Experience Advisor

Office Administrator

Administrator

Trainee Financial Adviser

I want to receive the latest job alerts for client services in sparkhill, wmd

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