Customer service manager Work, Jobs in Speke, Msy (with Salaries)

Customer Operations Manager
FRC Group —Liverpool
- £41,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
Contact Centre Team Leader
Sureserve —Liverpool
- £32,000 a year
- Weekend availability
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
13d
Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
11d
Assistant Manager
With Love from Liverpool —Liverpool Airport
- £13.50 - £14.00 an hour
- Full-time
- Sales
- Computer literacy
- In-person
Quick apply
Assistant Manager
The Fragrance Shop —Chester
- £11.92 - £12.85 an hour
- Part-time
- Bilingual
- Sales
- Customer service
- Employee discount
Quick apply
13d
Operations Manager - Lefties Liverpool NEW OPENING
INDITEX —Liverpool
- Full-time
- Employee discount
Quick apply
Business Development Manager
Quirky Quarter LTD —Liverpool
- £25,000 - £40,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
- Employee discount
Quick apply
5d
ZARA CHESTER SECTION MANAGER
INDITEX —Chester
- Full-time
- Customer service
- Organisational skills
- Leadership
Quick apply
Contact Centre Team Leader
LRG —Salford
- Monday to Friday
- Leadership
- Communication skills
Quick apply
Aftersales Manager
Chapelhouse Motor Co Ltd —Bolton
- £35,000 - £60,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Paid training
- Health & wellbeing programme
Quick apply
13d
Operations Manager - Repairs
OnwardHomes —Liverpool
- £59,800 a year
- Call to connect
- Construction
- Leadership
- Communication skills
- Annual leave
- Employee discount
11d
Deputy Manager - Lefties Liverpool NEW OPENING
INDITEX —Liverpool
- Full-time
- Employee discount
Quick apply
Section Manager - Lefties Liverpool NEW OPENING
INDITEX —Liverpool
- Full-time
- Sales
- Employee discount
Quick apply
Team Leader
EG On The Move Ltd —Liverpool
- £13.40 an hour
- Part-time
- Employee discount
Quick apply
11d
Lefties Liverpool - General Manager
INDITEX —Liverpool
- Full-time
- Leadership
- Employee discount
Quick apply
Trainee Sales Manager
Lumen Partners —Liverpool
- From £25,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Free parking
Quick apply
3d
Head of CRM, Loyalty and Retention
The Protein Works™ —Liverpool
- Full-time
- Presentation skills
- Marketing
Quick apply
10d
Store Manager
Heron Foods —St Helens
- £31,000 a year
- Full-time
- Customer service
- Retail management
- Annual leave
Quick apply
Customer Success Manager
LIMA Networks LTD —Salford Quays
- £38,000 - £45,000 a year
- Full-time
Quick apply
Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
1d

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Customer Operations Manager

FRC Group -
Liverpool

Quick apply

Job details

Full-time
£41,000 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Management
Customer service
ERP systems
English
Leadership
Communication skills

Full job description

Job Title: Customer Operations Manager
Location: Liverpool (Speke)
Salary: £41,000
Contract Type: Permanent, full-time. 35 hours per week, Monday to Friday (8:45am – 4:45pm)

About FRC Group
FRC Group is a social enterprise with a mission to End Furniture Poverty. We are committed to making a tangible difference in our communities by providing quality, affordable furniture to those in need. Our values — Bravery, Creativity, Passion and Professionalism — drive us to tackle social issues head-on, innovate to create sustainable solutions and inspire positive change.

Operating for over 35 years, FRC Group includes a family of social businesses such as the Furniture Resource Centre and Buckingham Interiors. Our operations are not just about providing furniture; they’re about empowering lives, supporting the community and ensuring everyone has access to the essential items that make a house a home.

Our team is our greatest asset, and we pride ourselves on fostering a supportive and inclusive working environment where employees can thrive both personally and professionally. We invest in our people through training, development opportunities and a culture that celebrates achievements and milestones.

The Role

We’re looking for a Customer Operations Manager to lead and improve the performance of our customer operations function.

This role is central to ensuring customer orders are accurate, delivery-ready and effectively managed from order processing through to post-delivery resolution. You’ll lead improvements that reduce failure demand, improve customer experience and deliver measurable operational and financial efficiencies.

Reporting to the Senior Operations Manager and leading through the Customer Service Team Leader, you’ll play a key role in driving service quality, operational performance and continuous improvement across customer operations.

You’ll also help shape smarter ways of working by identifying opportunities to improve systems, automation and technology, including the use of AI and digital tools.

Key Responsibilities

Customer Operations & Service Performance

Lead performance across order processing, customer readiness and post-delivery resolution
Improve service quality and contribute to On Time In Full (OTIF) performance
Reduce complaints, repeat demand, rework and avoidable operational costs
Ensure customer orders are accurate, complete and delivery-ready
Lead structured performance reviews and drive accountability across the function

Continuous Improvement & Efficiency

Identify and deliver process improvements that improve efficiency and customer outcomes
Drive measurable cost reduction and productivity improvements
Eliminate non-value-added activity and reduce manual workarounds
Develop and embed standard operating procedures and consistent ways of working
Track and evidence operational improvements and realised benefits

Systems, Technology & Automation

Identify opportunities to improve service delivery through technology, automation and AI
Work with internal stakeholders and external partners to implement sustainable solutions
Support the continuous improvement of SAP, workflow tools and customer communication systems
Improve data quality, process consistency and operational control through system-led solutions

Leadership & Culture

Lead and develop the Customer Service Team Leader and wider team capability
Foster a positive, accountable and customer-focused culture
Work closely with the People and Culture team to support performance, engagement and development
Champion both people and customers in decision-making and service delivery

About You

We’re looking for someone with strong operational leadership experience and a passion for improving customer service and performance.

You’ll ideally have:

Proven experience in customer operations, customer service or service-led operational management
A track record of improving service performance, efficiency and cost
Experience leading through Team Leaders or supervisors
Strong process improvement and problem-solving capability
Experience using ERP systems, operational technologies and digital tools
Strong data-led decision-making and reporting capability
Excellent communication and stakeholder management skills

You’ll also be:

A positive and supportive leader who drives accountability and performance
Highly organised and solutions-focused
Comfortable leading change and embedding new ways of working
Passionate about continuous improvement and customer outcomes
Values-driven and aligned to our social mission

What You’ll Get

28 days holiday per year plus bank holidays
Christmas shutdown
Up to 10% pension match
Staff purchase schemes
Medicash health insurance
Employee assistance programme
Travel passes
Cycle to work scheme
Birthday celebrations and meals
Values awards & vouchers
3 paid volunteering days per year
Free parking
Death in service
Enhanced maternity and paternity pay
Free tea, coffee and fruit
Wonderful Wednesdays – Free toast and team gatherings
Training and development opportunities
A great place to work with a positive social impact

Why Join Us?

This is an exciting opportunity to:

Take ownership of a key operational function within a growing social enterprise
Drive meaningful improvements in customer service and operational performance
Lead change, innovation and continuous improvement initiatives
Work for an organisation with a genuine social purpose
Help us continue our mission to end furniture poverty

Interested? Join FRC Group and be part of a team dedicated to ending furniture poverty while promoting a culture of bravery, creativity, passion and professionalism. Apply now!

Pay: £41,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in speke, msy

Customer Operations Manager

Contact Centre Team Leader

Customer Service / Call Centre Team Leader

Assistant Manager

Assistant Manager

Operations Manager - Lefties Liverpool NEW OPENING

Business Development Manager

ZARA CHESTER SECTION MANAGER

Contact Centre Team Leader

Aftersales Manager

Operations Manager - Repairs

Deputy Manager - Lefties Liverpool NEW OPENING

Section Manager - Lefties Liverpool NEW OPENING

Team Leader

Lefties Liverpool - General Manager

Trainee Sales Manager

Head of CRM, Loyalty and Retention

Store Manager

Customer Success Manager

Head of Customer Experience

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