Retail customer service representative Work, Jobs in Springbank, Gls (with Salaries)

Customer Service Advisor (Automotive)
Baylis Automotive —Cheltenham
- £27,000 - £36,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Annual leave
- Employee discount
Quick apply
9d
Customer Service Assistant
ellis dawe and son ltd —Malvern
- £12.71 - £14.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
1d
Customer Service Assistant
OurCoop —Cheltenham
- £12.75 an hour
- Part-time
- Annual leave
- Employee discount
Quick apply
Car Sales / Customer Service
Carsa Limited —Gloucester
- £28,000 - £60,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
4d
Sales & Customer Service Executive
Cytoplan Ltd —Worcester
- £26,000 - £28,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
3d
Retail Customer Service Assistant
bp Retail —Dursley
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
6d
One Stop - Customer Service Assistant
One Stop —Evesham
- £11.74 an hour
- Full-time
10d

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Customer Service Advisor (Automotive)

Baylis Automotive -
Cheltenham

Quick apply

Job details

Full-time
£27,000 - £36,000 a year
9 days ago

Benefits

Annual leave
Company pension
Company events
Employee discount
Referral programme

Qualifications

Driving Licence
Sales
Customer service
GCSE
Automotive service

Full job description

We are seeking a customer-focused and driven Service Advisor to join the team at Baylis. As the first point of contact for customers, you will play a key role in delivering an outstanding customer experience while acting as the link between customers and the workshop team.

In this fast-paced, customer-facing role, you will manage service appointments, maintain communication throughout the repair process, advise on additional work, and help exceed customer satisfaction and sales targets. This opportunity is ideal for someone who enjoys working with people, thrives in a busy team environment, and is passionate about delivering exceptional service.

Benefits (in addition to standard):

OTE £36,000.00
31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked
Company Pension Contribution
Annual company events
Bespoke induction and development training
Staff discounts for vehicle purchase and servicing
Death in Service Benefit
Free eye test, dental & therapy treatments

Who you are:

Ideally have 2 years customer facing experience in a retail environment.
Prefer to work in a team environment.
You will be a customer centric person.
Target driven and ambitious
Enjoy being busy and meeting new people
Hold a driving licence

As the Service Advisor:

You will have a proven record of delivering excellent customer service.
Be able to exceed customer service expectations.
Be able to exceed product sales targets.
Able to meet customers face to face and be the first line of contact

Main Duties

Prepare job cards the day before the customer appointment.
Arrange appointments for customers.
Customer interaction mainly face to face and via the various communication channels.
Maintain detailed records of each service visit on the job card.
Advise customers of any additional work required with costs.
Be the primary point of contact between customers and the workshop.
Exceed the monthly customer recommendations targets.
Deliver outstanding customer experience.
Make sure that the product sales targets are exceeded.
Update customers of progress made at least every 4 hours.
Prepare customer invoices ready for payment.
Contact the customers post appointment to ensure they are happy.
Consistently live the company's core values.
Handle customer concerns and address complaints.

Job Type: Full-time

Pay: £27,000.00-£36,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Referral programme

Ability to commute/relocate:

Cheltenham GL51 0AL: reliably commute or plan to relocate before starting work (preferred)

Education:

GCSE or equivalent (preferred)

Experience:

Automotive service: 1 year (preferred)
customer service: 2 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

retail customer service representative jobs in springbank, gls

Customer Service Advisor (Automotive)

Customer Service Assistant

Customer Service Assistant

Car Sales / Customer Service

Sales & Customer Service Executive

Retail Customer Service Assistant

One Stop - Customer Service Assistant

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