Job description is below:
Company Overview
District Homes Housing Association is a dedicated provider of housing and support services in collaboration with Manchester City Council and private rented providers. Our mission is to empower residents by offering quality accommodation and assistance to help tenants maintain their tenancies and transition into permanent housing solutions. We are rapidly expanding and need a top property manager to be part of our future.
Make a Difference Where It Matters
We're looking for an experienced and motivated Housing Property Manager to lead our Property Inspection and Compliance service, ensuring our homes are safe, well maintained and meet the highest standards for our residents.
You'll lead a team of Property Inspectors and Compliance Officers, driving performance, improving services and ensuring we meet our statutory obligations while delivering an outstanding customer experience.
If you're passionate about making a real difference for residents, delivering safe homes, leading high-performing teams and, we'd love to hear from you.
About the Role
As Housing Property Manager, you'll provide operational leadership across property inspections, statutory compliance, repairs quality assurance and housing disrepair management.
You'll ensure compliance with all landlord health and safety responsibilities, including gas, electrical, fire, asbestos, water hygiene, lifts and damp and mould, while supporting our compliance with the Regulator of Social Housing's Consumer Standards and the Building Safety Act 2022.
Working closely with colleagues across Housing, Asset Management, Repairs, Legal and Customer Services, you'll oversee property performance, contractor delivery, regulatory assurance and service improvement.
A key part of the role will be leading the organisation's operational response to housing disrepair, ensuring cases are investigated promptly, remedial works are delivered efficiently, legal risks are effectively managed and lessons learned are embedded to improve services and reduce future claims.
What You'll Be Doing
You'll:
- Lead, motivate and develop a team of Property Inspectors and Compliance Officers.
- Manage property inspection programmes to ensure homes remain safe and compliant.
- Oversee statutory compliance across all landlord safety workstreams.
- Lead the management of housing disrepair cases from investigation through to resolution.
- Work closely with Legal Services to provide technical evidence and minimise organisational risk.
- Monitor contractor performance and ensure high standards of workmanship and customer service.
- Drive improvements in repairs quality, compliance assurance and resident satisfaction.
- Produce performance reports, compliance information and risk updates for senior managers.
- Ensure accurate property records and compliance data are maintained.
- Promote a strong culture of resident safety, accountability and continuous improvement.
- Liaise with external providers to coordinate and deliver services.
- Coordinate with providers to ensure effective service delivery.
- Develop and maintain effective partnerships with service providers.
About You
You'll be an experienced property professional with a strong background in residential property management, compliance and repairs.
You'll have experience of leading teams, managing contractor performance and delivering high-quality services for residents
You'll also bring:
- Excellent knowledge of landlord statutory compliance and property maintenance.
- Experience managing housing disrepair cases and reducing legal and operational risk.
- Strong understanding of housing legislation and regulatory requirements.
- Excellent leadership and people management skills.
- The ability to analyse performance data and drive service improvements.
- Outstanding communication and stakeholder management skills.
- A proactive, organised and solution-focused approach.
- A commitment to delivering excellent services for residents.
A relevant qualification in Building Surveying, Construction, Housing, Asset Management or a related discipline is desirable, together with membership of a relevant professional body such as CIH, RICS, CIOB or CABE.
Other requirements
- Commitment to the aims, values, and purpose of District Homes
- Commitment to work within District Homes’ policies and procedures.
- Willingness to take accountability for own actions in the delivery of objectives.
- Able to be flexible in terms of working hours.
Why Join Us?
In return, we offer:
- Competitive salary.
- Generous annual leave entitlement 28 days plus bank holidays
- Pension scheme.
- Ongoing learning and professional development.
- Employee wellbeing support.
- Opportunities to influence service improvement and organisational change.
- The chance to make a genuine difference to the lives of our residents.
Our Commitment
We are committed to providing safe, quality homes and excellent services to our residents. We value diversity, inclusion and equal opportunities and welcome applications from people from all backgrounds.
If you're ready to lead a service that puts resident safety, quality and continuous improvement at its heart, we'd love to hear from you.
Housing Property Manager – Person Specification
Reports to: Director of Operations
Direct Reports: Property Inspectors (Pilot & PRS), Compliance Officers
Purpose of the Role
The Housing Property Manager will provide operational leadership for the delivery of property inspection and statutory compliance services, ensuring the organisation meets its legal, regulatory and consumer obligations. The postholder will lead Property Inspectors and Compliance Officers to deliver safe, high-quality homes, embedding a culture of compliance, continuous improvement, transparency and resident-focused service delivery.
The role supports compliance with the Regulator of Social Housing's Consumer Standards, the Building Safety Act 2022 and all relevant landlord statutory obligations, ensuring that property risks are effectively identified, managed, reported and resolved.
Essential Qualifications
- Degree, HNC/HND or equivalent qualification in Building Surveying. Property Management or a related discipline, or significant equivalent experience.
- Evidence of continuing professional development (CPD).
- Full UK driving licence.
Desirable
- Membership of RICS, CIOB, CABE or equivalent professional body.
- Chartered Institute of Housing (CIH) qualification or membership
- IOSH Managing Safely or NEBOSH General Certificate.
- Building Safety or Fire Safety qualification.
- Housing Association or Local Authority housing services.
- Asset management systems.
- Compliance management software.
- Stock condition programmes.
- Building Safety Resident Engagement Strategies.
- Managing organisational change.
- Leading service transformation.
Essential Knowledge
The successful candidate will demonstrate sound knowledge of:
· Landlord repairing obligations under the Landlord and Tenant Act 1985.
· Compliance legislation for residential properties
· Housing disrepair legislation and associated legal processes.
· Housing Ombudsman Complaint Handling Code and learning from maladministration findings.
Regulatory Framework
- Regulator of Social Housing Consumer Standards (Safety and Quality,
- Transparency, Influence and Accountability, Neighbourhood and Community, and Tenancy Standards).
- Building Safety Act 2022 and its implications for landlords.
- Social Housing (Regulation) Act 2023.
- Health and Safety at Work etc. Act 1974.
· Gas Safety (Installation and Use) Regulations 1998
· Awaab’s Law (Section 42 of the Social Housing Act)
· Environmental Protection Act 1990 (Statutory Nuisance)
· Fire Safety (England) Regulations 2022
- Regulatory Reform (Fire Safety) Order 2005.
- Housing Act 2004 and the Housing Health and Safety Rating System (HHSRS).
- Defective Premises Act.
- Landlord and Tenant Act 1985.
- Equality Act 2010.
- Data Protection legislation (UK GDPR).
Statutory Compliance
Working knowledge of landlord responsibilities relating to:
- Gas Safety
- Electrical Safety
- Fire Risk Assessments
- Asbestos Management
- Water Hygiene (Legionella)
- Building Safety
- Damp and Mould management
- Smoke and Carbon Monoxide Regulations
- Health and Safety risk management
Essential Experience
The successful candidate will have substantial experience of:
Leadership
- Managing multidisciplinary property or compliance teams.
- Coaching, mentoring and developing staff.
- Performance management and workforce planning.
- Driving service improvement through effective leadership.
Property Management
- Managing property inspection programmes.
- Property condition surveys.
- Responsive repairs and planned maintenance.
- Asset condition reporting.
- Managing void property standards.
- Contractor management.
- Quality assurance inspections.
- Understanding of IT systems to record asset and performance information
Compliance
Experience managing statutory compliance programmes including monitoring contractor performance, recording and evidencing compliance and ensuring legal compliance across housing portfolios.
Experience preparing evidence and reports for:
- Board
- Internal audits
- External audits
- Regulatory inspections
- Governance reporting
- Assurance reporting
Resident Safety and Consumer Standards
Demonstrable experience of:
- Embedding resident safety within operational services.
- Responding to property safety concerns. Making sure residents safety is at the centre of any decision making
- Managing complex complaints.
- Learning from complaints and inspections.
- Delivering resident-focused services.
- Working collaboratively with housing management teams to improve tenant outcomes.
- Demonstrate empathy while maintain professional judgement
Risk Management
Experience of:
- Identifying property-related risks.
- Maintaining and improving compliance assurance.
- Escalating risks appropriately.
- Producing risk reports.
- Supporting organisational risk registers.
- Implementing corrective action plans.
Financial Management
Experience of:
- Managing operational budgets.
- .
- Delivering value for money.
- Managing contracts and contractor performance.
- Supporting procurement processes.
Essential Skills and Competencies
Leadership
- Leads by example and promotes a positive safety culture.
- Builds high-performing teams.
- Appreciation of competence requirements across property services.
- Holds individuals accountable.
- Makes timely and balanced decisions.
- Promotes continuous improvement.
Regulatory Assurance
Able to:
- Interpret legislation and regulatory requirements.
- Maintain robust compliance assurance.
- Identify and manage risk
- Challenge poor performance.
- Produce evidence demonstrating compliance.
- Ensure accurate property records.
Building Safety Competence
Demonstrates:
- Understanding of the principles of the Building Safety Act and other safety legislation.
- Awareness of the importance of the Golden Thread of Information.
Communication
Excellent ability to:
- Present concise reports to senior management and Board.
- Explain technical issues to non-technical audiences.
- Influence stakeholders.
- Build collaborative relationships.
Analytical Skills
Able to:
- Analyse property data.
- Interpret compliance performance.
- Identify trends.
- Produce meaningful management information.
- Make evidence-based decisions.
Organisational Skills
- Excellent planning and prioritisation.
- Ability to manage competing deadlines.
- Effective project management.
- High attention to detail.
Behaviours
The successful candidate will demonstrate behaviours consistent with the expectations of the Regulator of Social Housing.
They will:
- Put resident safety before convenience.
- Demonstrate integrity and openness.
- Act with accountability.
- Promote transparency.
- Encourage learning from mistakes.
- Champion equality, diversity and inclusion.
- Work collaboratively across services.
- Maintain professional curiosity.
- Seek continuous improvement.
- Take ownership of outcomes.
- Promote a positive reporting culture.
Success Measures
The postholder will be expected to demonstrate success through:
- Sustained statutory compliance performance
- Positive internal and external audit outcomes.
- Strong contractor performance.
- High-quality property data.
- Reduced compliance risks.
- Improved resident satisfaction.
- Effective complaint resolution.
- Well-developed, engaged and competent teams.
- Positive assurance reporting to senior leadership and governance boards.
Pay: £52,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
Education:
Experience:
- Working in a Housing Association/Local Authority environment: 2 years (required)
- Building Safety: 2 years (required)
- leading a multi-disciplinary Team in property and compliance: 2 years (required)
- Risk management: 2 years (preferred)
Work Location: In person
