Retention manager Work, Jobs in St Albans, Hrt (with Salaries)

Hotel Manager
Atlas Hotels —Hemel Hempstead
- Up to £42,250 a year
- 8 hour shift
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
Key Account Manager
Bionic Services Ltd —Luton
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Plant Service Manager
L Lynch Plant Hire & Haulage —Hemel Hempstead
- Full-time
- Microsoft Excel
- Maintenance
- Microsoft Office
- Free parking
- Gym membership
Quick apply
Senior Account Manager
Eckoh —Hemel Hempstead
- From £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
9d
Service Operations Manager - Hemel
Learnd —Hemel Hempstead
- Full-time
- Hybrid work
- Continuous improvement
- HVAC
- Communication skills
- Sick pay
Quick apply
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
Client Retention Manager
News Corp —London
- Google Suite
- Data analysis skills
- Analysis skills
Retail Liaison Coordinator, The Galleria, Hatfield
Savills Management Resources —Hatfield
- £33,000 - £35,000 a year
- Microsoft Excel
- Management
- Customer service
5d
Head of Growth
JamDoughnut Ltd —Loughton
- From £75,000 a year
- Full-time
- Social media management
- In-person
- Marketing
- Free parking
- Employee discount
Quick apply
11d
Group Manager
Dolce Ltd —London
- Full-time
- Management
- Up to 50% travel
- Cooking
- Employee assistance programme
Quick apply
12d
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
AB Tasty —London
- From £70,000 a year
- Full-time
- Hybrid work
- Google Suite
- Travel
- AI
- Annual leave
Quick apply
Residential Block Manager (Harrow)
Wilson Hawkins Property Management Ltd —Harrow
- £35,000 - £42,000 a year
- Full-time
- Management
- Maintenance
- Driving
Quick apply
Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Maintenance
- Travel
- Contracts
- Life insurance
- Referral programme
Quick apply
Client Retention Manager
Dow Jones —London
- Google Suite
- Data analysis skills
- Analysis skills
Client Services Manager
PH CONSULTATION UK LTD —Canary Wharf
- £50,000 - £55,000 a year
- Full-time
- Microsoft Office
- Business development
- Bachelor's degree
Quick apply
8d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
People & Recruitment Coordinator
FedBucks Ltd —Princes Risborough
- £32,000 - £35,000 a year
- Part-time
- Hybrid work
- Human resources
- In-person
- Free parking
- Annual leave
Quick apply
4d
Marketing Manager - Membership Retention
PEI Group —London
- Bachelor's degree
- Marketing
Client Manager
Worknest Secure —Stevenage
- Sales
- Marketing
- Bachelor's degree
- Annual leave
Regional Manager
Trinity Estates —Hemel Hempstead
- Monday to Friday
- Hybrid work
- Employee discount
- Referral programme
2d

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Hotel Manager

Atlas Hotels -
Hemel Hempstead

Quick apply

Job details

Permanent
Up to £42,250 a year

Benefits

Discounted or free food
Company pension
Employee discount
Referral programme

Qualifications

Customer service
Continuous improvement
Leadership
Hotel experience

Full job description

Hours: 40 hours across 5 days per week

Salary: up to £42,250 per annum

Atlas Hotels is hiring a Hotel Manager right now at the Holiday Inn Express Hemel Hempstead

Have you got previous experience of leading a team in a Hotel Operations environment? Great! - Our Hotel Managers are the driving force behind the success of our hotels; responsible for creating a rewarding place to work for our people and ensuring our guests have a great experience. Great Hotel Managers focus on employee engagement and delighting guests, all whilst being accountable for running a profitable, safe and well-maintained hotel.

In return you will receive great benefits including:

Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe
A bonus cash payment every year from 2 years' of service as a 'thank you' for staying with Atlas Hotels
Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
Monthly cash rewards through our reward and recognition platform
HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
Access to HSF Perkbox which provides deals and discounts from the biggest brands
Online GP service, access to free counselling and wellness support with a 24 hour helpline
Auto-enrolment pension scheme through The People's Pension
Employee referral programme paying out £250 for every great person you refer to us that passes their probation
Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
Free/discounted food when on shift
Performance-related bonus of up to 20%

So what does a Hotel Manager do?

Your Team:

Responsible for performance, development and retention of the hotel team, an understanding of what makes your team tick and how to best lead, engage with, motivate and recognise them
Understand and role model the Atlas values, regularly spending time with the team to communicate the purpose, strategic priorities and hotel targets
Nurture a learning culture within your hotel, prioritising learning, feedback, growth and skill development of your team to retain talent and create future leaders
Responsible for the recruitment and onboarding of new Team Members, ensuring they receive a thorough 'Atlas Hero' Induction and positive probationary experience
Responsible for rewarding great performance consistently, fairly and regularly, to create and maintain a culture of recognition where employees feel appreciated
Ability to manage people and take on tough conversations where necessary to manage performance or behaviours that fall behind the Atlas standards
Respect employees home lives and cultivate a work life balance, providing 4 weeks worth of rotas, taking a fair approach to rostering
Ensuring Team Members understand and follow Atlas Standing Operating Procedures at all times

Your Guests and Your Hotel:

Responsible for ensuring every guest has a great experience, would stay again and would recommend the hotel to others
Role model excellent guest interactions on a daily basis, supporting with service recovery, ensuring every guest leaves happy
An understanding of guest feedback, interpreting trends and creating action plans to increase areas of dissatisfaction/ low score drivers and engaging with stakeholders outside of your hotel (Divisional Manager and Central Support)
Responsible for ensuring the hotel passes all evaluations an audits with flying colours
As a 24-hour operation, 20% of your time will be spent outside of Monday–Friday, 7am–6pm, giving you the chance to be visible across all shifts, support your team, and truly shape the guest experience

What Experience do I need?

Experience leading a team to success in a fast paced customer facing service environment
Experience managing costs within your control for your property, in line with personal objectives and KPI's
Experience of working in an environment with clear frameworks and standard operating procedures
Leading an operational team with various skills and specialisms
Experience coaching Team Members to reach their full potential as well as taking on the tough conversations when required

What Skills do I need?

Hotel Managers must work 20% (8 hours) outside Monday–Friday, 7am–6pm, averaged over four weeks
Leadership skills
Engaging style, able to motivate others towards a shared goal
Employee engagement skills; understanding of motivational and engagement practises
Good level of emotional intelligence; understands own and others emotions, ability to unite teams behind a goal and inspire action
Communicative, able to communicate effectively at all levels
Organised and systematic
Excellent customer service skills
Drive Continuous Improvement in self and others

Applicants will be invited to take a psychometric test online as part of our hiring process. This is an opportunity to showcase your skills and abilities in a fair way. After you complete the assessments, you will receive a copy of your Workplace Insights in your email. Your unique profile identifies your strengths and potential challenges, heightening your self-awareness and helping you understand how to relate better to others in the workplace.

So why not? Click ‘apply’ now to become our Hotel Manager and enter into a World of Opportunity!

#IND123

Quick apply

Refine Your Search

retention manager jobs in st albans, hrt

Hotel Manager

Key Account Manager

Plant Service Manager

Senior Account Manager

Service Operations Manager - Hemel

Regional Business Manager

Client Retention Manager

Retail Liaison Coordinator, The Galleria, Hatfield

Head of Growth

Group Manager

Senior Customer Success Manager, Enterprise - United Kingdom m/f/d

Residential Block Manager (Harrow)

Key Account Manager

Client Retention Manager

Client Services Manager

Senior Customer Success Manager - UK

People & Recruitment Coordinator

Marketing Manager - Membership Retention

Client Manager

Regional Manager

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