Smart home consultant Work, Jobs in St Albans, Hrt (with Salaries)

Customer Helpdesk Consultant
InfoTrack —London
- £27,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Flexitime
Quick apply
10d
Consultant to Principal Consultant opportunities | Environment Policy
ICF —London
- Full-time
- Analysis skills
- Communication skills
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Trevett Services —London
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Venture Franchise Services —South Woodford
- £25,000 a year
- Full-time
- Sales
- Communication skills
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Trevett Services —London
- Hybrid work
- Annual leave
Subscriber Sales Consultant
Johnson Controls —Sunbury
- Sales
- In-person
- Annual leave
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PPRO —London
- Full-time
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Commcise —London
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- Full-time
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Capgemini Sogeti —London
- Hybrid work
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AV Consultant - Principal/Associate (Building Technology Systems)
WSP —London
- Part-time
- Hybrid work
- Schematics
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- Flexitime
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RH —London
- Microsoft Office
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Quick apply
Supply Planning - Consultant/Senior Consultant
Capgemini Sogeti —London
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th3rdcurve —London
- Full-time
- Hybrid work
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- Health & wellbeing programme
- Annual leave
Quick apply
12d
Actuarial Consultant
Aon Corporation —London
- Hybrid work
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Senior Consultant - Water Governance, Strategy & Policy
ICF —London
- Full-time
- Doctoral degree
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- Master's degree
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Director - Digital Excellence (Energy Transition & Utilities market)
Capgemini Sogeti —London
- Hybrid work
- Business development
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Heat Network Consultant (HNTAS)
Insite Energy —London
- Full-time
- Hybrid work
- CAD
- Engineering
- English
- Employee assistance programme
Quick apply
Cost Consultant - Cities & Places
Mace —London
- Full-time
- Hybrid work
- Contracts

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Customer Helpdesk Consultant

InfoTrack -
London

Quick apply

Job details

Full-time
£27,000 a year
10 days ago

Benefits

Annual leave
Flexitime
Private medical insurance
Referral programme

Qualifications

Analysis skills
SaaS
Communication skills

Full job description

Customer Helpdesk Consultant

Location: Waterloo (hybrid after probation)

Salary: £27,000

Do you enjoy helping customers solve problems and get the most out of technology?

Do you thrive in a fast-paced environment where no two days are the same?

InfoTrack’s Helpdesk Consultants are client-centric, tech-savvy, and genuinely passionate about delivering outstanding customer service. If this sounds like you, you could be a great fit for our team.

As a Helpdesk Consultant, you’ll be the first point of contact for InfoTrack clients, supporting them with navigating our platform, troubleshooting issues, and resolving queries. You’ll take pride in helping customers achieve successful outcomes while delivering a high standard of service and building strong, lasting relationships.

About InfoTrack

InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes.

As our market share continues to grow, so does the demand for exceptional support. That’s why we’re expanding our Helpdesk team to ensure we continue delivering the high standards our customers expect.

What you’ll be doing

In this role, you will:

Respond to customer queries and issues via email, phone, and self-service channels
Deliver timely and accurate customer service on a day-to-day basis
Work to defined customer service standards
Identify and champion opportunities to improve customer support
Share customer feedback with your line manager
Maintain clear and ongoing communication with customers regarding updates provided by other teams

What we're looking for

Essential:

• Excellent written and verbal communication skills

Ability to prioritise and multitask across issues

• Understanding of SMART goals/objectives and KPIs

Ability to follow processes and procedures accurately and consistently
High attention to detail
Strong problem-solving, analytical, and diagnostic skills

Desirable (but not essential):

• Experience working with a software or SaaS provider

Exposure to the legal tech or conveyancing sector
Experience using ticketing systems

Working Hours

Your working week will be 37.5 hours per week, typically 9:00am – 5:30pm initially, with opportunities for hybrid working between home and our Waterloo office once your probationary period is completed.

Salary and Progression

Our Helpdesk Consultants earn a salary of £27,000, with annual performance reviews that provide a clear pathway for career development and salary progression.

Benefits and Rewards

At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.

You’ll benefit from:

25 days annual leave, plus bank holidays
Flexible working options, including hybrid working and flexitime after probation
Private health insurance, including dental, optical and hearing cashback
24/7 health advice line and access to virtual GP appointments
In-house barista: enjoy freshly brewed drinks throughout the day
Office snacks, including fruit and refreshments
Regular team breakfasts and lunches
Recognition awards: £100 spot prizes for going above and beyond
“Work From Anywhere” weeks: work remotely from a location of your choice
Referral bonus: earn up to £2,000 for successful referrals
Regular social events including summer and Christmas parties, hikes, pub quizzes and more

If you’re looking to build your career in a varied and interesting support role while working with modern technology and a supportive team, we’d love to hear from you.

If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know at [email protected].

Quick apply

Refine Your Search

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