Deputy General Manager
Company: Distinctive Inns
Location: Derby
Job Type: Full-Time, Permanent
Contracted Hours: Guaranteed 45-Hour Weekly Contract + Hourly Paid Overtime
Base Salary: £14.21 – £15.21 per hour (£33,342.75 – £35,689.18 per annum) depending on experience
Estimated Gratuities: +£0.95 per hour (~£2,223.00 per annum in tips)
Total Package Value: Up to £37,912.18 per annum
The Opportunity
Are you a charismatic, hardworking and guest-focused hospitality professional looking for the opportunity to make your mark within an expanding company? We’re looking for an experienced operator who thrives on creating exceptional guest experiences, leads by example and brings energy, personality and a strong commercial focus to the team.
If you have experience running a high-quality food and beverage operation and are ready for a role where you can influence the business, develop your team and play an important part in its continued growth, we’d love to hear from you.
Distinctive Inns is a leading, independently owned pub company in the East Midlands. We are known for providing an uncompromised approach to delivering high-quality food and drink within stylish interiors, combining comfort and atmosphere with outstanding service.
We take pride in running smooth, modern operations backed by cutting-edge industry technology—from advanced reservation and rostering systems to modern procurement tools—ensuring every department works in harmony. As Deputy General Manager, you’ll work closely with the General Manager to drive standards, develop the team and ensure the day-to-day operation consistently delivers our expectations.
Key Responsibilities
- Exceptional Guest Service: Lead by example in delivering friendly, attentive and knowledgeable service, ensuring every guest receives an outstanding experience.
- Operational Excellence: Support the General Manager with the day-to-day running of the business, ensuring food, drink, service, cleanliness and operational standards are consistently maintained.
- Team Leadership: Lead, coach and develop the team, creating a positive working environment while ensuring individuals are supported to reach their potential.
- Commercial Performance: Support the General Manager with sales, labour, stock and wastage management, helping to maximise profitability and maintain effective cost control.
- Standards & Compliance: Ensure company procedures, health & safety, food safety, licensing and operational standards are consistently followed.
- Continuous Improvement: Identify opportunities to improve the operation, guest experience and team performance, contributing to the continued development of the business.
Requirements
- Experience: Proven experience in a senior management role within a busy, high-quality hospitality environment, ideally leading a fresh-food pub, restaurant or premium food and beverage venue. We’re looking for an experienced operator who understands the demands of running a similar style business and is excited by the opportunity to make their mark, shape the operation and play a key role in the continued growth of an expanding company.
- Leadership: Confident leading and developing a team, with the ability to motivate others, set clear expectations and maintain high standards during busy trading periods.
- Standards Focus: A genuine passion for quality food, premium beverages and exceptional guest experiences, with strong attention to detail.
- Work Ethic: Punctual, reliable and comfortable working across weekdays, evenings and weekends as part of a senior management role.
- Communication: Excellent communication and organisational skills, with the confidence to work effectively with guests, colleagues and senior management.
What We Offer
- Guaranteed Hours & Paid Overtime: A guaranteed 45-hour weekly contract with every extra hour paid—no unpaid salary overtime!
- Transparent Total Pay: Competitive annual basic salary package between £33,342.75 and £35,689.18, supplemented by an estimated £0.95 per hour in tips (~£2,223.00 per annum), giving a total package of up to £37,912.18 per annum.
- Accredited Training & Development: Access to a wide range of nationally recognised training courses, accreditations and qualifications to support your continued professional development.
- Promotion From Within: Regular pay reviews linked to performance appraisals, with opportunities to progress within an expanding and independently owned business.
- Modern Operations: Work with cutting-edge rostering, reservation, procurement and hospitality management technologies designed to support efficient and effective operations.
Pay: £14.21-£15.21 per hour
Benefits:
- Employee discount
- On-site parking
Application question(s):
- (A) What do you enjoy doing outside of work? (B) How might your hobbies or other commitments affect your availability?
- How do you plan to travel to and from work?
- If you're currently employed, what motivates you to leave your present role?
- How many days were you absent from work or unavailable in the past 12 months?
- How would you describe yourself in three words?
- What do you consider your strongest attributes or skills and how would they benefit our team?
- What would you say is your biggest weakness and how do you actively manage it?
- If successful, is there any area where you might need initial support or training?
- Are you available and willing to work key shifts, including Fridays, Saturdays and Sundays each week?
Language:
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
