Head of digital Work, Jobs in St Helens, Msy (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
6d
Head of Operational Delivery
Pennington Choices Ltd —Warrington
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
13d
Head of Performance and Insight
Cheshire and Wirral Partnership NHS FoundationTrust —Chester
- £66,582 - £77,368 a year
- Full-time
12d
Head of Business Operations
The Brain Charity —Liverpool
- £32,000 a year
- Part-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
Employee Relations Centre of Excellence Manager
Community Integrated Care —Widnes
- £41,200 - £46,350 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Head of Content
Arne Clo Ltd —Warrington
- Management
- Employee assistance programme
- Employee discount
Quick apply
Head of Shift Operations - Fulfil
THG Ingenuity —Warrington
- Management
Quick apply
12d
Head of Digital Marketing & Performance
Love2shop —Liverpool
- Full-time
- Presentation skills
- Travel
- Employee discount
Quick apply
Head of CRM, Loyalty and Retention
The Protein Works™ —Liverpool
- Full-time
- Presentation skills
- Work from home
- Employee discount
Quick apply
Head of Facilities
Moya Cole Hospice —Heald Green
- £57,528 - £64,750 a year
- Data analysis skills
- Business development
- No degree
- Free parking
- Annual leave
Head of Marketing
Evolve-Energy —Lytham St. Annes
- £65,000 - £80,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Project management
Quick apply
Head of IT and Digital Services
Bury Council —Bury
- £52,915 - £55,795 a year
- Leadership
7d
CRM & Lifecycle Manager
Hovia —Liverpool
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
6d
Lead Delivery Manager - DCX
The Very Group —Liverpool
- Full-time
- Hybrid work
- Agile
- Leadership
- Employee discount
Quick apply
5d
Head of Delivery
Bauer Media Group —Manchester
- Hybrid work
- Agile
- Communication skills
12d
Head of People Services
Government Commercial Agency —Liverpool
- £72,771 - £80,776 a year
- Full-time
- Presentation skills
- Human resources
- Leadership
- Annual leave
- Work from home
7d
Licensing Manager
HALTON BOROUGH COUNCIL —Halton
- £42,839 - £46,142 a year
- Hybrid work
- Free parking
- Employee assistance programme
11d
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- £60,000 a year
- Hospitality
- Bar
- Hotel
Head of Paid Digital
CNS Media Ltd —Manchester
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- In-person
- Leadership
- Communication skills
- Gym membership
Quick apply
Commissioning Officer
St. Helens Council —St Helens
- £44,075 - £46,142 a year
12d

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year
6 days ago

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building

Why work for ESB International?

Our amazing customer focus and service to our clients
Along with our deep commitment to our learners and
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

head of digital jobs in st helens, msy

Head of Customer Experience

Head of Operational Delivery

Head of Performance and Insight

Head of Business Operations

Employee Relations Centre of Excellence Manager

Head of Content

Head of Shift Operations - Fulfil

Head of Digital Marketing & Performance

Head of CRM, Loyalty and Retention

Head of Facilities

Head of Marketing

Head of IT and Digital Services

CRM & Lifecycle Manager

Lead Delivery Manager - DCX

Head of Delivery

Head of People Services

Licensing Manager

General Manager

Head of Paid Digital

Commissioning Officer

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