Administrator Work, Jobs in St. Michael's Da16 (with Salaries)

Outpatients Administrator
Lewisham and Greenwich NHS Trust —London
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Organisational skills
- Front desk
23h
Part-Time Office Assistant – Residential Estate Office
Galleons Point 2025 Ltd —London
- £16.50 an hour
- Part-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
5d
Full-Time Administrative Assistant (London)
Netholabs —London
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- English
- Administrative experience
- QuickBooks
Quick apply
8h
Executive Administrator
ASD Learning LTD —Welling
- £27,000 - £30,000 a year
- Full-time
- English
- Travel
- IT
- Health & wellbeing programme
- Sick pay
Quick apply
Customer Service Clerk
Forest Freight Ltd —London
- From £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
6d
HR Administrator
APP Wholesale Ltd —Erith
- Full-time
- Administrative experience
- Human resources
- IT
Quick apply
4d
Depot Administrator & Operations Coordinator
Network Tyre & Auto —Belvedere
- £28,000 - £35,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Employee discount
Quick apply
1d
School Administrator
Academics —Bexleyheath
- £15 - £17 an hour
- Organisational skills
- Communication skills
- School
6d
Receptionist/School Services Officer
St Thomas More Catholic Comprehensive —London
- £19,409 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick apply
4d
Catering Administrator, Canary Wharf, £30,784, Mon-Fri
The Genuine Dining Co. —Canary Wharf
- £30,784 a year
- Full-time
- Microsoft Office
- Accounting
- Food service
Quick apply
Receptionist
Bupa —Sidcup
- £13.10 an hour
- Part-time
- Customer service
- Front desk
- Employee discount
- Gym membership
Quick apply
1d
Business Support Officer (Administrator), Erith
Nellsar Careers —Erith
- £14 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid training
- Annual leave
Quick apply
12d
Administration Assistant
Baily Garner —London
- £26,500 a year
- Full-time
- Hybrid work
- English
- Front desk
- Communication skills
- Annual leave
- Flexible schedule
Office Administrator
Cartwright Jenson Group Ltd —London
- £38,000 - £42,000 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
- Employee discount
- Gym membership
Quick apply
14d
Administrator (Children Homes)
Oakley House Children's Home —London
- £24,960 - £27,840 a year
- Full-time
- Hybrid work
- Social media management
- Administrative experience
- Human resources
Quick apply
Office Administrator
GREEN'S CARRIAGE MASTERS —London
- £15 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Work from home
Quick apply
11d
Administrator - HMP
Turning Point —Thamesmead
- £28,405 - £29,885 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
4d
GP Receptionist/Administrator
Slade Green Medical Centre —Erith
- £12.71 an hour
- Part-time
- Administrative experience
- Organisational skills
- IT
Quick apply
5d
Customer Care Administrator
Bromcom Computers Plc —Bromley
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
ADMIN ASSISTANT/RECEPTIONIST
JLCA & AS LAWYERS —London
- £24,500 - £38,500 a year
- Full-time
- Spanish
- Microsoft Excel
- English
Quick apply
2d

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Outpatients Administrator

Lewisham and Greenwich NHS Trust -
London

Apply Now

Job details

Full-time
£25,760 - £27,476 a year
23 hours ago

Qualifications

Customer service
Organisational skills
Front desk
IT
Communication skills

Full job description

PLEASE NOTE: We are unable to offer sponsorship for this post

We are seeking highly motivated individuals to join our friendly Outpatient administration team to deliver first-class customer service to patients to provide a comprehensive administrative service working flexibly on rotation incorporating the Outpatients Booking Office, Call Centre and Reception areas forming a solid foundation to support the Outpatients departments, across Lewisham Hospital, Queen Elizabeth Hospital and Bexleyheath and Greenwich Community sites.

The post holder will be one of a team providing an excellent customer and administration service, delivering smooth, safe and high quality care to enable the trust to achieve key targets.

To be successful in the role you will need the following attributes and experience:

You must be customer focussed, with excellent customer service skills

You must have a positive attitude and work well within a team

You must be reliable and have excellent time keeping

You must enjoy speaking to people on the telephone and face to face

You must be able to demonstrate efficient organisational skills

You must be IT literate.

You must be energetic and hard working and flexible to support the team and the services.

Working hours will be on a rota basis 0800 – 1800 Monday to Friday.

PREVIOUS APPLICANTS NEED NOT APPLY

Applicants submitting applications using Ai would be automatically rejected, kindly read guidance on the use of Ai.

Main Purpose of Post

To provide a comprehensive administrative service working flexibly on rotation incorporating the Outpatients Booking Office, Call Centre and Reception areas forming a solid foundation to support the Outpatients departments, across Lewisham Hospital, Queen Elizabeth Hospital and Bexleyheath and Greenwich Community sites. The post holder will be one of a team providing an excellent customer and administration service, delivering smooth, safe and high quality care to enable the trust to achieve key targets.

The post holder is expected to establish and maintain positive interpersonal relationships with other staff members in line with our Trust values, characterised by respect, compassion, inclusion and open, honest communication.

PLEASE NOTE: We are unable to offer sponsorship for this post

We reserve the right to close the post before the stated closing date. Please apply early.

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development

Widening access (anchor institution) and employability

Improving the experience of staff with disability

Improving the EDI literacy and confidence of trust staff through training and development

Making equalities mainstream

Main Duties and Responsibilities

To assist in any administrational duties required to ensure a full outpatient service is provided in the Outpatient reception, Outpatient Call centre and the Booking Teams.
To be flexible to a wide range of duties and appropriate tasks on rotation as designated by the Outpatients Supervisor in order to ensure the smooth running of the department. Including covering for colleagues in times of sickness/absence and high workloads
Greet patients and visitors in a pleasant and professional manner, providing a courteous reception service.
Excellent communication skills and ability to deal with queries from patients, relatives and carers. To proactively deal with potential situations of conflict, to diffuse and prevent patient complaints. To regularly deal with patients either face to face or via telephone or email who may be emotional or challenging.
Liaison with staff both within and outside of the department, GP surgeries and other healthcare professionals on any matters relating to patient referrals/queries
Answer all telephone calls into the department promptly in line with the Outpatient Call centre KPI’s, speaking to our patients and callers with respect and courtesy, be positive and helpful in providing excellent service and assistance.
To participate in call reviews and call monitoring to achieve department KPI’s.
To monitor and action all incoming emails to generic outpatient team inboxes.

Ensure all patient demographics are captured accurately and any changes updated on the Trust PAS when notified.
To manage new referrals and outpatient appointment waiting lists in line with RTT national targets.
To receive and respond to appointment requests. Booking, cancelling, and rescheduling all new and follow up outpatient appointments in line with the Access Policy and agreed clinic booking rules via the Trusts PAS systems.
Liaise with relevant specialty service managers and teams to escalate capacity, waiting list and service issues that require urgent action.
To check patients in and out of their appointments in real time via the Trusts PAS systems. Complete the checking out process, recording the appropriate outcome and 18-week RTT status documented on the outcome form and booking any respective appointments, ensuring all clinics are ‘cashed up’ at the end of each day.
To liaise with clinicians and service’s where outcomes are incomplete or missing.
To check case note availability prior to clinic, escalating to the appropriate teams for missing records.

To keep patients informed of any delays in outpatient clinics in conjunction with the nursing team.

To maintain patient confidentiality and be aware of data protection issues when entering all patient information on all Trust administration and clinical information systems. Book interpreter services/transport as and when required and maintain and provide access to interpreter tablets

To maintain good working knowledge of all office procedures and to be onboard with the implementation of new processes within the outpatients’ departments.

To be competent and efficient in using the trust IT and PAS systems as required in your role. To maintain and update a variety of systems used within the call centre and kiosks,
To assist in the induction and training of new and temporary members of staff in the department.
To participate in the PDR process to ensure personal skills are enhanced.

Attend team meetings and contribute in the setting of achievable standards to promote improvements in patient care and service development.
To undertake minutes/actions of meetings as required

To understand when to escalate issues and reporting incidents on the Trusts Ulysses system.

To work from outpatient reports i.e. demographics reports, PIFU lists and return post and any new reports introduced to support outpatient’s transformation.
Maintain stock levels, collect, store and keep stationary secure
Duties and responsibilities as set out in this job description may be reassigned in order to reflect developments within the trust or operational needs within Outpatient transformation

Apply Now

Refine Your Search

administrator jobs in st. michael's da16

Outpatients Administrator

Part-Time Office Assistant – Residential Estate Office

Full-Time Administrative Assistant (London)

Executive Administrator

Customer Service Clerk

HR Administrator

Depot Administrator & Operations Coordinator

School Administrator

Receptionist/School Services Officer

Catering Administrator, Canary Wharf, £30,784, Mon-Fri

Receptionist

Business Support Officer (Administrator), Erith

Administration Assistant

Office Administrator

Administrator (Children Homes)

Office Administrator

Administrator - HMP

GP Receptionist/Administrator

Customer Care Administrator

ADMIN ASSISTANT/RECEPTIONIST

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