Head of customer experience Work, Jobs in Stafford, Sts (with Salaries)

Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- Project management
- No degree
- IT
10d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Head of Marketing Operations
Agent Rainmaker —Wolverhampton
- £50,000 - £60,000 a year
- Full-time
- Management
- Project management
- Team management
- Free parking
Quick apply
Hospitality EPOS Tech Implementer / Trainer (Perfect for Ex Assistant Managers)
nGeneration —Tipton
- £26,724 - £27,724 a year
- Full-time
- Hospitality
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
Head of Brand, Marketing & Customer Acquisition
NCF Living —Birmingham
- £60,000 - £70,000 a year
- Full-time
- Analysis skills
- In-person
- Leadership
- Employee discount
Quick apply
Customer Outcomes & Complaints Lead
Leek Building Society —Leek
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
- Annual leave
- Sick pay
Quick apply
Senior Administrative/Development Officer (Maternity Cover 14 months)
Birmingham City University —Birmingham
- £38,050 - £44,131 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
14d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Customer Service Manager
Culligan UK limited —Wolverhampton
- £35,000 - £42,000 a year
- Full-time
- Customer service
- Salesforce
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
9d
Business Support Manager (Executive Assistant - Manager), Central Business Services
Deloitte —Birmingham
- Hybrid work
- Management
- Leadership
Duty Operations Manager
Edu-Lettings UK Ltd —Birmingham
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
13d
Case Manager / Co-ordinator
N & S Consultants Ltd —Harborne
- £25,420 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- In-person
Quick apply
6d
Senior Reward Manager - Executive Compensation & Equity Incentives
Syensqo —Oldbury
- £136,000 - £171,000 a year
- Remote
- Microsoft Excel
- Project management
- Accounting
- Language training provided
Quick apply
General Manager
Joule's Brewery —Birmingham
- £45,000 - £48,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Annual leave
- Employee assistance programme
Quick apply
Assessor - Post 16 SEND
LD Training Services —Dudley
- £30,000 - £33,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7d
Marketing Manager
Denstone Hall Farm Shop —Uttoxeter
- Full-time
- In-person
- Café
- Marketing
- Free parking
- Employee discount
Quick apply
6d
Head of Business Relationship Management
Government Commercial Agency —Birmingham
- £72,771 - £80,776 a year
- Full-time
- Presentation skills
- Annual leave
- Work from home
10d
Area Training Manager (Mobile)
iCrackphone —Birmingham
- £45,000 - £50,000 a year
- Full-time
- Travel
- Human resources
- Teaching
- Annual leave
- Employee discount
Quick apply
Head Chef
Verso Lounge —Stafford
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Casual dining restaurant
- Employee discount
Quick apply
Head of Partnerships
Wolverhampton Wanderers FC —Wolverhampton
- Full-time
- Management
- Sales
- English
10d

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head of customer experience jobs near stafford, sts

Head of Project Management Office (PMO)

Converge Technology Solutions -
Stafford

Apply Now

Job details

Full-time
£75,000 - £78,250 a year
10 days ago

Qualifications

Project management
IT
Financial management
Leadership
Communication skills
PRINCE2 Certification

Full job description

Converge Technology Solutions UK: A Commitment to Inclusivity, Innovation, and Sustainability

Converge Technology Solutions UK, the trading names of Stone Technologies Limited based in Staffordshire, UK, designing industry specific IT solutions for each and every client. An IT reseller and IT manufacturer as well as having an award-winning IT recycling facility.

Standing out as an innovative, highly accredited market leader with exceptional employee engagement. Our core values are clear, with sustainability at the heart of our activities.

Inclusivity and Support: We believe that everyone is welcome and will always be supported in their career with us. We encourage our people to bring their authentic selves to work, ensuring that everyone has an equal opportunity to reach their full potential. Our Disability Confident Employer, Care Leaver Covenant and Foster Friendly accreditations are a testament to our commitment to these principles.

Nurturing Diversity: Our support for employees and embrace of diversity go beyond policies and procedures. We provide an environment that nurtures inclusivity and engagement. From comprehensive training programs and a wide variety of apprenticeships to opportunities for community support with up to three days a year to volunteer, we create a space where employees can thrive.

Sustainable Practices: Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate. We understand that taking inclusion and diversity seriously is imperative to living up to our values.

Head of Project Management Office (PMO)
Location: Hybrid – Converge HQ, Stafford
Department: Managed Services
Hours: Full Time
Reports to: Director of Managed Services
Salary: £75,000.00 - £78,250.00

Lead the Future of Project Delivery
At Converge UK, we're on a mission to deliver innovative, sustainable technology solutions that help organisations thrive. As we continue to grow, we're looking for an experienced Head of Project Management Office (PMO) to establish and lead a high-performing PMO that will shape the future of project delivery across our Technology & Services function.
This is an exciting opportunity for a strategic leader who can combine commercial awareness with operational excellence, ensuring projects are delivered consistently, predictably, and with exceptional customer outcomes.
What You'll Be Doing
As Head of PMO, you'll be responsible for creating and embedding a best-in-class Project Management Office that drives governance, consistency, and delivery excellence across our portfolio of customer projects.

You'll:

Define and lead the PMO strategy, operating model, governance, and delivery standards.
Ensure projects are delivered on time, within scope, within budget, and to the highest quality.
Provide portfolio oversight, reporting, forecasting, and delivery assurance.
Implement and embed project management methodologies including PRINCE2, Agile, and Hybrid approaches.
Lead, coach, and develop a team of Project Managers and PMO professionals.
Partner closely with Sales, Pre-Sales, Consultancy, Engineering, Finance, and Risk teams to ensure seamless project delivery.
Manage portfolio priorities, capacity planning, financial performance, and delivery risks.
Act as the senior escalation point for complex delivery challenges.
Drive continuous improvement, increasing PMO maturity and delivery capability across the business.

What We're Looking For
We're looking for an experienced PMO leader who thrives on building capability, driving governance, influencing stakeholders, and delivering measurable business outcomes across a technology services environment.
You will have significant experience leading or transforming a Project Management Office within an MSP, IT Services provider, Systems Integrator, or Technology Services organisation. You'll be comfortable establishing PMO functions from the ground up, implementing robust governance frameworks, centralised portfolio reporting, and executive-level dashboards that provide clear business insight.

You will also bring:
Essential

Significant experience leading a PMO within an IT or Technology Services environment.
A proven track record of building, establishing or transforming PMO functions.
Experience implementing project governance, delivery frameworks, portfolio reporting, executive dashboards, and project controls.
Direct leadership experience managing Project Managers and Programme Managers.
Personal accountability for the successful delivery of complex technology projects and programmes, including budget, resource, risk, quality, and stakeholder management.
Strong commercial and financial management experience across project portfolios.
Outstanding leadership skills with the ability to inspire, coach and develop high-performing teams.
Excellent communication and stakeholder management skills, with the confidence to influence at all levels of the organisation.
Degree-level qualification (or equivalent experience) in Project Management, Technology Delivery, or a related discipline.

Desirable

PRINCE2 Practitioner, MSP and/or Agile certifications.
ILM Level 5 or Level 7 Leadership qualification.
Experience leading organisational change and improving PMO maturity.

Why Join Converge UK?
At Converge, our people are at the heart of everything we do. We invest in our teams, encourage innovation, and create opportunities for people to grow their careers while making a meaningful impact.

Our values guide everything we do:

Empowering Our People – We trust, support, and invest in our people.
Sustainability & Community at Heart – We create positive impact through responsible technology.
Customer-Centric Excellence – We help our customers succeed through exceptional service.
Partnerships Built on Trust – We believe collaboration delivers the best outcomes.

If you're passionate about leading transformational change, building high-performing teams, and delivering outstanding customer experiences, we'd love to hear from you.
Join Converge UK and help shape the future of project delivery. Apply today.

We reserve the right to close this advert early if we are in receipt of sufficient applications for this position.

This document contains content generated with the assistance of AI. All outputs have been reviewed and validated by the author.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex or sexual orientation, and we will gladly accept applications from all sections of the community. We have an equality, diversity, and inclusion policy that support this approach.

To discuss any reasonable adjustment or request a paper based application form as an alternative, please contact People Operations on 08448 22 11 22 or alternatively email [email protected]

Agencies need not apply.

Apply Now

Refine Your Search

head of customer experience jobs in stafford, sts

Head of Project Management Office (PMO)

Manager of Dedicated Implementations - EMEA

Head of Marketing Operations

Hospitality EPOS Tech Implementer / Trainer (Perfect for Ex Assistant Managers)

Head of Brand, Marketing & Customer Acquisition

Customer Outcomes & Complaints Lead

Senior Administrative/Development Officer (Maternity Cover 14 months)

Customer Relationship Manager

Customer Service Manager

Business Support Manager (Executive Assistant - Manager), Central Business Services

Duty Operations Manager

Case Manager / Co-ordinator

Senior Reward Manager - Executive Compensation & Equity Incentives

General Manager

Assessor - Post 16 SEND

Marketing Manager

Head of Business Relationship Management

Area Training Manager (Mobile)

Head Chef

Head of Partnerships

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