Sr. director, customer experience & quality emea Work, Jobs in Stalybridge, Gtm (with Salaries)

Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Full-time
- Analysis skills
- HVAC
- Leadership
- Employee assistance programme
- Employee discount
Operations Director
Teleperformance —Manchester
- Financial services
- Communication skills
Business Administrator
Country Gates & Barriers —Stockport
- £26,500 - £31,000 a year
- Full-time
- Microsoft Excel
- Human resources
- In-person
Quick apply
5d
Director of Finance and Procurement
West Yorkshire Fire & Rescue Service —Birkenshaw
- £124,490 - £131,043 a year
- Full-time
- Hybrid work
- Financial services
- Leadership
- Free parking
- Employee discount
Quick apply
Early Help Partnership Link Worker
Tameside Council —Tameside
- £31,022 - £33,699 a year
4d
Managing Director
RASASC Cheshire & Merseyside (Rape and Sexual Abuse Support Centre) —Warrington
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Work from home
Quick apply
8h
Service Director (Quality and Performance)
MioCare Group —Oldham
- £60,000 a year
- Full-time
- Hybrid work
1d
Business Development Manager
Perch Group —Manchester
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- Project management
- Health & wellbeing programme
- Sick pay
Quick apply
7d
Marketing Director
By Gamers For Gamers Ltd —Manchester
- £70,000 - £90,000 a year
- Full-time
- Presentation skills
- In-person
- Leadership
Quick apply
Responsible Individual/operations manager - Children's Residential Care (Ofsted)
Right Direction care LTD —Oldham
- £55,000 - £65,000 a year
- In-person
- Leadership
- Communication skills
Quick apply
5d
Operational Lead
mydentist —Radcliffe
- Full-time
- Analysis skills
- Travel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Director of Adults Commissioning and Provider Services
Trafford Council —Trafford
- £100,731 - £104,625 a year
- Continuous improvement
Director (Coverage)
Crosslake Technologies —Manchester
- Remote
- Management
- Continuous improvement
- Organisational skills
12d
Business Development Manager
We Have a Meeting —Manchester
- £30,000 - £60,000 a year
- Full-time
- Sales
- English
- Business development
- Annual leave
- Employee discount
Quick apply
Older Adult Operational and Clinical Pathway Lead
Pennine Care NHS Foundation Trust —Ashton-Under-Lyne
- £66,582 - £77,368 a year
- Full-time
- Annual leave
- Employee discount
12d
Bid Manager
Perch Group —Manchester
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Financial services
- Health & wellbeing programme
- Sick pay
Quick apply
14d
Regional Branch Manager - Manchester
Otto Car Ltd —Manchester
- £35,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
12d
Partnerships Director
Charles Stanley —Manchester
- Full-time
- Business development
- Financial services
- Leadership
Director of Quality and Safeguarding
Trafford Council —Trafford
- £100,731 - £104,625 a year
Sales Coach
Barchester Healthcare —Manchester
- Sales
- Travel
Quick apply

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sr. director, customer experience & quality emea jobs near stalybridge, gtm

Sr. Director, Customer Experience & Quality - EMEA

Johnson Controls -
Stockport

Apply Now

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Analysis skills
HVAC
Root cause analysis
Leadership
Communication skills

Full job description

Senior Director, Customer Experience & Quality – EMEA

Location: EMEA
Reports To: Vice President Quality
Function: Lean Transformation

Johnson Controls

Johnson Controls is a global leader in smart, sustainable building solutions. We deliver innovation that transforms environments where people live, work, learn, and play. As the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We enable customer success through operational excellence, responsible sourcing, supply chain resilience, and long‑term strategic partnerships.

Role Summary

The Sr. Director Customer Experience & Quality – EMEA is a strategic leadership role responsible for defining and driving the overall customer experience and quality strategy across the EMEA region. This role oversees quality systems, customer experience programs, and operational and manufacturing and supplier quality excellence, drive key initiatives to ensure products, services, and processes meet both internal and external expectations, as well as regulatory and industry standards.

The role will partner closely with regional leadership, commercial teams, and global stakeholders to enhance customer satisfaction, strengthen quality governance, and support sustainable business growth.

Key Responsibilities

Strategy & Leadership

Define and implement the EMEA customer experience and overall quality strategy aligned with global Quality and regional business objectives
Lead and develop a high-performing regional quality and customer experience organization
Act as a key advisor to senior leadership on quality performance, customer satisfaction, and risk management

Customer Experience (CX) Excellence

Drive end-to-end customer experience initiatives across the customer journey (pre-sales to after-sales)
Establish KPIs and governance for customer satisfaction (e.g., NPS, VOC insights)
Identify key customer pain points and lead cross-functional improvement initiatives

Quality Management & Compliance

Ensure compliance with applicable quality standards, regulations, and certifications across EMEA markets
Oversee quality assurance processes, audits, and continuous improvement programs
Drive product reliability and quality performance to meet technical specifications and customer expectations

Operational Excellence & Continuous Improvement

Lead root cause analysis and corrective/preventive action programs (CAPA)
Drive Lean / Six Sigma / continuous improvement initiatives across the region
Strengthening quality systems, processes, and digital tools to improve efficiency and transparency

Cross-functional Collaboration

Partner with Engineering, Manufacturing, Supply Chain, and Commercial teams to ensure quality and CX alignment
Collaborate with global teams to localize best practices for EMEA markets
Support critical business initiatives such as new product introduction (NPI) and key market expansion

Risk & Escalation Management

Manage high-impact quality and customer issues across the region
Establish escalation mechanisms and ensure timely resolution of critical cases
Monitor and mitigate operational and reputational risks

Skills & Competencies

Customer-centric mindset
Data-driven decision making
Excellent communication and relationship‑building abilities across global, regional, and local levels.
Ability to operate in complex, matrixed environments with multiple stakeholders.

Qualifications & Experience

Minimum 15 years’ experience in quality, customer experience, or related functions, including regional leadership experience
Proven track record in leading large, cross-functional teams in a matrix organization
Strong understanding of quality systems, manufacturing quality, supplier quality, regulatory requirements, and customer experience frameworks
Experience in industrial, HVAC, manufacturing, or related industries is highly preferred
Strong analytical, problem-solving, and decision-making capabilities
Excellent communication and stakeholder management skills, with ability to influence senior leadership

What We Offer

Competitive Compensation: Attractive salary package aligned with experience and performance.
Comprehensive Benefits: Car options, pension, life assurance, employee assistance program, referral incentives, and discount programs.
Learning & Development: Extensive professional development, global exposure, and cross‑functional growth opportunities.
Inclusive Culture: A collaborative and diverse environment that values innovation, teamwork, and continuous improvement.
Safety Commitment: A strong Zero Harm policy embedded in all operations.
Diversity & Inclusion: Active Business Resource Groups and a culture that celebrates diverse perspectives.

Apply Now

Refine Your Search

sr. director, customer experience & quality emea jobs in stalybridge, gtm

Sr. Director, Customer Experience & Quality - EMEA

Operations Director

Business Administrator

Director of Finance and Procurement

Early Help Partnership Link Worker

Managing Director

Service Director (Quality and Performance)

Business Development Manager

Marketing Director

Responsible Individual/operations manager - Children's Residential Care (Ofsted)

Operational Lead

Director of Adults Commissioning and Provider Services

Director (Coverage)

Business Development Manager

Older Adult Operational and Clinical Pathway Lead

Bid Manager

Regional Branch Manager - Manchester

Partnerships Director

Director of Quality and Safeguarding

Sales Coach

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