Private client Work, Jobs in Standon, Sts (with Salaries)

VIP Account Manager
FOODHUB —Stoke-on-Trent
- £34,494 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- POS
- Annual leave
- Employee assistance programme
Quick apply
1d
Veterinary Receptionist
Harrison Family Vets —Longton
- From £24,800 a year
- Full-time
- Laboratory experience
- Front desk
- In-person
- Annual leave
- Employee discount
Quick apply
10d
Business Support Administrator
Lucideon —Stoke-on-Trent
- Full-time
- Microsoft Word
- Administrative experience
- Maths
- Annual leave
Quick apply
Travel Operations & Client Support Executive
Crown Journey —Telford
- From £27,000 a year
- Full-time
- Hybrid work
- Hospitality
- English
- Hotel
Quick apply
10d
Administrator
LA International Computer Consultants Ltd —Stoke-on-Trent
- Full-time
- Microsoft Word
- Customer service
- Data entry
Quick apply
2d
Water Hygiene Operations Manager
Environmental Essentials Ltd —Newcastle-under-Lyme
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- Continuous improvement
- Health & wellbeing programme
- Life insurance
Quick apply
Household & Estate Assistant – Private Victorian Country Estate
VEYL LTD —Stone
- From £12.71 an hour
- Part-time
- Organisational skills
- Cleaning
- In-person
Quick apply
Event Coordinator
Lemoncake Events —Lichfield
- £28,000 - £33,000 a year
- Weekend availability
- Customer service
- Travel
- Organisational skills
Quick apply
3h
Front of House & Patient Co-ordinator
The Nantwich Clinic Ltd —Nantwich
- £26,436.80 - £29,580.00 a year
- Full-time
- Hospitality
- Organisational skills
- Front desk
- Free parking
- Store discount
Quick apply
3d
Hub Support Worker
Ingeus —Stoke-on-Trent
- £28,755 a year
- Full-time
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Project Planner
Dalkia —Stone
- Analysis skills
- Contracts
7d
Legal Support Assistant Private Client Team Telford
Lanyon Bowdler Solicitors —Telford
- Full-time
- Microsoft Word
- Computer literacy
- Organisational skills
Business Support Administrator - Accounts
Lucideon —Stoke-on-Trent
- Full-time
- Administrative experience
- Data entry
- Organisational skills
- Annual leave
Quick apply
Probate & Private Client Paralegal
The Eric Whitehead Partnership —Stoke-on-Trent
- Part-time
- Typing
- In-person
Quick apply
Public Relations Account Manager
Stone Junction Ltd —Stafford
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Writing skills
- Business development
- Travel
- Annual leave
- Flexitime
Quick apply
8d
Trade Plate Driver
MoveOps Direct Limited —Stoke-on-Trent
- £500 - £700 a week
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
Custody Support Worker
Ingeus —Market Drayton
- £28,755.41 a month
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Administrator
Park Lane Private Limited —Stoke-on-Trent
- £12.81 - £13.10 an hour
- Full-time
- English
- Administrative experience
- Data entry
- Free parking
Quick apply
6d
Public relations account executive
Stone Junction Ltd —Stafford
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Marketing
- Research
- Bachelor's degree
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Receptionist
Wescot Credit Services —Telford
- £13,218.40 a year
- Microsoft Outlook
- Inventory control
- Organisational skills
- Employee assistance programme
- Employee discount

I want to receive the latest job alerts for private client in standon, sts

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

VIP Account Manager

FOODHUB -
Stoke-on-Trent

Quick apply

Job details

Permanent | Full-time
£34,494 a year
1 day ago

Benefits

Cycle to work scheme
Annual leave
Tech scheme
Employee assistance programme
Private medical insurance
Gym membership

Qualifications

CRM software
Technical troubleshooting
Driving Licence
Client engagement
Technical support
POS
B2B
Organisational skills
Relationship management
Customer support
Customer interaction
Account management
Communication skills
Help desk

Full job description

VIP Account Manager

About Foodhub

Foodhub is an international hospitality technology company providing online ordering, EPOS, payment solutions, self-service kiosks, and digital technology to hospitality businesses across the globe, including the UK, Ireland, America, and ANZ.

With our global headquarters in Dublin and our business continuing to grow internationally, we're looking for people who enjoy building strong relationships, taking ownership, solving problems, and making a real impact. At Foodhub, innovation, customer success, and collaboration are at the heart of everything we do.

We pride ourselves on delivering cutting-edge technology backed by exceptional customer service, helping thousands of hospitality businesses grow and succeed every day.

About the Role

As a VIP Account Manager, you will be the dedicated point of contact for a portfolio of our highest-value customers, ensuring they receive exceptional service and support throughout their journey with Foodhub.

This is a hybrid role that combines Customer Service, Account Management, Technical Support, Escalation Management, and Field Relationship Management. You'll take ownership of customer enquiries, manage escalations through to resolution, provide first-line technical support, and work closely with internal teams to deliver an outstanding customer experience.

As part of the role, you'll also conduct customer field visits once or twice per week, or as business needs require, to strengthen relationships, resolve complex issues, provide onsite technical assistance, and ensure our customers are getting the very best from Foodhub's products and services.

Key Responsibilities

Manage a portfolio of VIP and Platinum customers, acting as their trusted advisor and primary point of contact.
Deliver exceptional customer service by responding to enquiries promptly, professionally, and with a customer-first approach.
Take ownership of customer issues from initial contact through to successful resolution, ensuring a seamless customer experience.
Manage customer escalations by collaborating with Technical Support, Product, Operations, and other internal teams to deliver timely resolutions.
Develop and maintain a strong technical understanding of Foodhub's products, including EPOS systems, online ordering platforms, payment solutions, kiosks, and hardware.
Provide first-line technical troubleshooting and confidently guide customers through common software and hardware issues.
Escalate complex technical issues where appropriate while maintaining ownership and keeping customers informed throughout the resolution process.
Conduct proactive account reviews to identify opportunities to improve customer satisfaction, retention, and product adoption.
Provide customers with product guidance, best practice recommendations, refresher training, and support to maximise the value of Foodhub's solutions.
Conduct field visits once or twice per week, or as business needs require, to resolve customer issues, provide onsite technical support, strengthen customer relationships, and ensure operational success.
Build long-term relationships with customers through regular engagement and proactive communication.
Maintain accurate records of customer interactions, support cases, field visits, and account activity within the CRM system.
Identify recurring customer challenges and work with internal stakeholders to improve products, services, and processes.
Meet customer satisfaction (CSAT), service level agreements (SLAs), retention, and account management objectives.

What We're Looking For Essential

Previous experience in Customer Service, Customer Success, Account Management, Technical Support, Client Services, or Relationship Management within a B2B environment.
Proven experience handling customer escalations and resolving complex customer issues.
Excellent communication and interpersonal skills with the ability to build trusted customer relationships.
Strong customer service mindset with a passion for delivering outstanding customer experiences.
Good technical understanding and confidence in learning and supporting software and hardware solutions.
Ability to troubleshoot basic technical issues and work effectively alongside technical teams.
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Comfortable working independently while taking ownership of customer accounts.
Willingness to travel for customer visits once or twice per week, or as required by the business.
Full UK Driving Licence and access to a vehicle.

Desirable

Experience working with EPOS, POS, Hospitality Technology, SaaS, FinTech, Payment Solutions, or Retail Technology.
Previous experience supporting restaurants, hospitality, retail, or multi-site businesses.
Experience using CRM systems and customer support or ticketing platforms.
Previous field-based customer support or technical support experience.

Benefits

33 days annual leave (inclusive of Bank Holidays)
5 Flexible Bank Holidays
Holiday Exchange Scheme – Buy up to 5 additional days each year
Employee Assistance Programme
Wellness Scheme
Discount Hub
Cycle to Work Scheme
Gym Membership Contribution
Mobile & Tech Salary Sacrifice Scheme
Private Medical Insurance Options
Death in Service Cover
Career development and progression opportunities

Pay: £34,494.00 per year

Experience:

Account management: 2 years (required)
Customer support: 1 year (required)
Technical support: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Location:

Stoke-on-Trent ST4 3NR (required)

Work Location: In person

Quick apply

Refine Your Search

private client jobs in standon, sts

VIP Account Manager

Veterinary Receptionist

Business Support Administrator

Travel Operations & Client Support Executive

Administrator

Water Hygiene Operations Manager

Household & Estate Assistant – Private Victorian Country Estate

Event Coordinator

Front of House & Patient Co-ordinator

Hub Support Worker

Project Planner

Legal Support Assistant Private Client Team Telford

Business Support Administrator - Accounts

Probate & Private Client Paralegal

Public Relations Account Manager

Trade Plate Driver

Custody Support Worker

Administrator

Public relations account executive

Receptionist

I want to receive the latest job alerts for private client in standon, sts

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected