web Work, Jobs in stanley, dur (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Content Assistant
University of Sunderland —Sunderland
- £27,855 - £30,343 a year
- Full-time
- University
- Annual leave
3d
Web & Platform Lead
British Esport Federation —Sunderland
- £36,000 a year
- Full-time
- Analysis skills
- Product management
- Software development
Quick apply
1d
Web Developer
Mediaworks —Newcastle upon Tyne
- Full-time
- Hybrid work
- JavaScript
- APIs
- Communication skills
- Annual leave
Content Designer
University of Sunderland —Sunderland
- £31,604 - £36,545 a year
- Full-time
- University
- Communication skills
- Annual leave
4d
Software Engineer
Baker Hughes —Cramlington
- Full-time
- Remote
- Azure
- Engineering
- Bachelor's degree
- Flexible schedule
- Life insurance
Full Stack Developer
NRG —Newcastle upon Tyne
- £40,000 a year
- Java
Software Engineer
Vertu Motors —Gateshead
- £40,000 - £50,000 a year
- Full-time
- Azure
- SQL
- AWS
- Employee discount
Quick apply
Senior B2B Trade Marketing & eCommerce Executive
EPICURIUM LTD —Durham
- £31,800 - £36,000 a year
- Full-time
- Merchandising
- Project management
- Food service
- Employee discount
Quick apply
Laravel developer
Edward Robertson —Darlington
- JavaScript
- Communication skills
- HTML
Brand and Digital Designer
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- IT
- In-person
Quick apply
3d
Junior Salesforce Developer
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- Salesforce
- Communication skills
Quick apply
9d
IT Delivery - Lead Salesforce Engineer - IT1
Parkdean Resorts —Newcastle upon Tyne
- £85,000 a year
- Salesforce
- Travel
- APIs
- Store discount
- Employee assistance programme
Quick apply
Integration Support Specialist
Bede Gaming —Newcastle upon Tyne
- Hybrid work
- Azure
- JavaScript
- Software development
- Annual leave
- Employee assistance programme
Quick apply
Digital Experience Executive
Sunderland Association Football Club —Sunderland
- Full-time
- Product management
- APIs
- IT
Quick apply
2d
Digital Experience Coordinator
DAC Beachcroft —Newcastle upon Tyne
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
Quick apply
Surveillance Information & Data Coordinator (ID4576)
Animal and Plant Health Agency —Newcastle upon Tyne
- £34,765 - £41,375 a year
- Full-time
- Presentation skills
- SharePoint
- Leadership
- Annual leave
- Employee discount
11d
Cloud Infrastructure Engineer - AWS
Giacom —Prudhoe
- £45,000 - £49,000 a year
- DevOps
- AWS
- Scripting
- Annual leave
Quick apply
Mobile Developer
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Computer Science
- Sales
- Engineering
Quick apply
9d
Junior Software Engineer – Engineering Applications
Vulcain Engineering Group —Hexham
- Hybrid work
- Azure
- Engineering
- Maintenance
- Employee assistance programme
- Referral programme
7d

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Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

web jobs in stanley, dur

Technical Support Specialist

Content Assistant

Web & Platform Lead

Web Developer

Content Designer

Software Engineer

Full Stack Developer

Software Engineer

Senior B2B Trade Marketing & eCommerce Executive

Laravel developer

Brand and Digital Designer

Junior Salesforce Developer

IT Delivery - Lead Salesforce Engineer - IT1

Integration Support Specialist

Digital Experience Executive

Digital Experience Coordinator

Surveillance Information & Data Coordinator (ID4576)

Cloud Infrastructure Engineer - AWS

Mobile Developer

Junior Software Engineer – Engineering Applications

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