Support specialist Work, Jobs in Stanley (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Director of Quality, Compliance and Training (Care Homes)
Caring and Leading —Darlington
- Up to £70,000 a year
- Full-time
- Analysis skills
- Travel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Healthcare Data Processor
Virprac —Wallsend
- £13.50 an hour
- Full-time
- GP surgery experience
- English
- SQL
- Free parking
- Annual leave
Quick apply
6d
Personal Assistant (PA)
DANKDOLLZltd —Newcastle upon Tyne
- £27,000 - £36,000 a year
- Full-time
- Administrative experience
- Travel
- QuickBooks
- Work from home
Quick apply
Occupational Health Advisor
KP Snacks —Tanfield
- Part-time
- Hybrid work
- Travel
- Human resources
- Employee discount
Quick apply
Detention Custody Officer
Serco Plc —Consett
- £26,250 - £27,563 a year
- 12 hour shift
- No experience needed
- Free parking
- Paid training
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
11d
Sales Trainer& Development Specialist
Eco Logic Partners —Gateshead
- £25,000 - £40,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Human resources
- Free parking
Quick apply
Training & Quality Manager
Affordable Waste Management Ltd —Gateshead
- Up to £46,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
Quick apply
9d
House Manager Learning Disabilities
Equal Partnerships Limited —Newcastle upon Tyne
- From £35,900 a year
- Weekend availability
- Microsoft Word
- English
- IT
Quick apply
2d
Education Mentor
Keys Children —Newcastle upon Tyne
- £28,000 - £32,000 a year
- Full-time
- Teaching
- Employee discount
- Referral programme
Quick apply
12d
Credit Controller
Chemtech Environmental —Stanley
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
1d
Specialist Support Interpreter
Durham County Council —Durham
- £28,142 - £31,022 a year
- Temporary
- Hybrid work
- English
- Travel
- Classroom experience
- Annual leave
12d
Project Worker
Changing Lives —Newcastle upon Tyne
- £26,675 a year
8d
Care Home Administrator
Barchester Healthcare —Birtley
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
9d
Farm & Estate Maintenance Worker
Matfen Estates —Newcastle upon Tyne
- £26,000 - £30,000 a year
- Overtime
- Maintenance
- English
- In-person
- Annual leave
Quick apply
8d
Packaging Development Manager
KP Snacks —Tanfield
- Full-time
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Quality Inspector
Chirton Engineering Ltd —North Shields
- £17.97 - £20.24 an hour
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Environment, Health & Safety Manager
Krystal Technology —Wallsend
- £50,000 - £55,000 a year
- Full-time
- In-person
Quick apply

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support specialist jobs near stanley

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

support specialist jobs in stanley

Technical Support Specialist

Director of Quality, Compliance and Training (Care Homes)

Healthcare Data Processor

Personal Assistant (PA)

Occupational Health Advisor

Detention Custody Officer

Head of Collections

IT Support Specialist

Sales Trainer& Development Specialist

Training & Quality Manager

House Manager Learning Disabilities

Education Mentor

Credit Controller

Specialist Support Interpreter

Project Worker

Care Home Administrator

Farm & Estate Maintenance Worker

Packaging Development Manager

Quality Inspector

Environment, Health & Safety Manager

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