Investigation Work, Jobs in Staplehurst, Ken (with Salaries)

Customer Resolutions Specialist Claims
Hastings Direct —Bexhill
- From £30,700 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Referral programme
9d
Operations Manager
Safetykleen —Ditton
- £60,000 - £72,000 a year
- 8 hour shift
- Employee assistance programme
- Referral programme
Quick apply
Practice Administrator
The Medical Centre Group —Maidstone
- From £14 an hour
- Part-time
- GP surgery experience
- English
- Microsoft Office
Quick apply
9d
Decontamination Services Technician
Benenden Hospital Trust —Benenden
- £24,937.00 - £25,767.50 a year
- Full-time
- Hospital
- Continuous improvement
- IT
- Free parking
- Annual leave
Desktop Surveyor - Home Claims
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Annual leave
Notetaker HR Administrator
Big Motoring World —Gillingham
- £26,508 a year
- Full-time
- Human resources
- Organisational skills
- Communication skills
- Free parking
- Store discount
Quick apply
Project HSQE Coordinator
Coleman Construction & Utilities Ltd —Hastings
- Full-time
- Hybrid work
- Administrative experience
- Driving
- Organisational skills
Quick apply
Counter Fraud Investigator
Trinity Claims —Tonbridge
- £33,000 - £38,000 a year
- Free parking
- Annual leave
Quick apply
11d
Jet-Vac Operator
D2 Facilities Ltd —Chatham
- From £32,000 a year
- Overtime
- Driving
- In-person
- Hand tools
- Annual leave
Quick apply
9d
HR Case Manager - Field Based ( Nationwide travel)
Iceland —Ashford
- Full-time
- Management
- Analysis skills
- Driving
- Store discount
- Employee discount
Grounds Contract Manager
Norse Group LTD —Medway
- £52,255.24 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Street Scene Officer
Wealden District Council —Hailsham
- £29,378.16 - £31,758.00 a year
- Full-time
- Hybrid work
- Driving
2d
SHEQ Coordinator
ASSA ABLOY —Ashford
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
21h
Health and Safety Manager
Must Have Ideas Ltd —Aylesford
- Full-time
- Management
- Data analysis skills
- Organisational skills
- Free parking
- Store discount
Quick apply
Accounts Assistant - Part Time
Navis Agere Limited —West Malling
- £30,000 - £35,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Quick apply
12h
SHEQ Advisor
Willow Pumps Ltd —Aylesford
- Up to £45,000 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
- Employee discount
Quick apply
2d
SHEQ Manager
Avidety —Queenborough
- £48,000 - £55,000 a year
- Full-time
- Travel
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
11d
Environmental Support & Enforcement Officer
Environmental Support & Enforcement Officer Medway —Chatham
- £14 an hour
- Overtime
- Driving
- IT
- Communication skills
- Annual leave
Quick apply
People Advisor
Cook Trading Limited —Sittingbourne
- £35,000 a year
- Full-time
- Cooking
- Travel
- Human resources
- Free parking
- Store discount
HR Officer/Advisor - Generalist
Heart of Kent Hospice —Aylesford
- £32,640 a year
- Part-time
- Hybrid work
- Human resources
- Hospice
- In-person
- Life insurance
- Sick pay
Quick apply
7d

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Customer Resolutions Specialist Claims

Hastings Direct -
Bexhill

Apply Now

Job details

Full-time
From £30,700 a year
9 days ago

Benefits

Pay rise
Referral programme

Qualifications

Customer service
Communication skills
Time management

Full job description

Customer Resolutions Specialist (Claims)

Do you have fantastic people skills? Can you deliver a great customer experience every time? If yes, we have the perfect job for you in our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.

Working Hours / Shift Patterns: Monday to Friday 9.00 – 17.30

Salary: The starting salary is £30,700 plus benefits (potential increase depending on experience) There is then an opportunity to increase salary and learn new upskills and develop within the team. This can only be achieved from personal development and learning new areas of the business and NOT a guaranteed increase.

Training: The core in office training will run for the first 4 weeks, you will then move to 3 weeks of Complaints training.

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Your Role:

You will be responsible for investigating and resolving complaints to a high standard, ensuring that policies, practices, and regulatory procedures are adhered to. To always deliver exceptional customer service and ensure that all your customers receive a great experience.

What you’ll be doing:

Consistently achieve all targets in line with the Key Performance Indicators for the department
Work as part of a dedicated complaint handling team to ensure effective working relationships are built and maintained
Always deliver excellent customer service and provide a positive first response when responding to customers across all contact types
Take full ownership and responsibility for complaints and maintain contact with customer.
Conduct a sufficiently detailed and documented investigation for each complaint ensuring that each point raised by your customer has been answered and fully resolved
Make decisions appropriate for the resolution of complaints while ensuring that company policies and procedures are strictly adhered to
Comply fully with the complaints system (Respond) procedures and ensure that each customer complaint is managed in accordance with the complaints handling procedure
Effectively contribute to the identification and analysis of root causes of complaints and where required improvement actions

About You:

We are searching for candidates that have experience working in a FCA regulated environment dealing with motor claims or complaint customer interactions,
Experience supporting vulnerable customers, demonstrating empathy, sensitivity and sound judgement to ensure fair and appropriate customer outcomes.
Excellent Communication skills – written and verbal
Able to deliver difficult messages
Time management skills and a passion for problem solving
Resilience, persuasiveness and customer centricity.
Have the ability to adapt quickly to changing priorities, customer needs and business requirements.

Why become a part of the Hastings Direct family:

Full training with industry experts and friendly peers guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you
Up to 5% annual discretionary Bonus
A fantastic open plan modern office
We promote a relaxed, friendly & diverse working environment
Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
'Harrys’ - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
Refer a friend scheme - earn £500 for every friend you refer
We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop
25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis. For more information on the DCS, please visit our inclusive business page on our careers site.

If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at [email protected] prior to starting any assessments, in order that adjustments can be considered

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

Apply Now

Refine Your Search

investigation jobs in staplehurst, ken

Customer Resolutions Specialist Claims

Operations Manager

Practice Administrator

Decontamination Services Technician

Desktop Surveyor - Home Claims

Notetaker HR Administrator

Project HSQE Coordinator

Counter Fraud Investigator

Jet-Vac Operator

HR Case Manager - Field Based ( Nationwide travel)

Grounds Contract Manager

Street Scene Officer

SHEQ Coordinator

Health and Safety Manager

Accounts Assistant - Part Time

SHEQ Advisor

SHEQ Manager

Environmental Support & Enforcement Officer

People Advisor

HR Officer/Advisor - Generalist

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