Call center manager Work, Jobs in Stevenage, Hrt (with Salaries)

Charity Calling Team (Lead)
The Professional Fundraiser —Hitchin
- From £33,000 a year
- Part-time
- Google Suite
- Management
- Customer service
- Free parking
- Employee assistance programme
Quick apply
2h
Customer Experience Manager (E-commerce)
Goldtop Motorcycle Outfitters —Bishop's Stortford
- £25,000 - £28,000 a year
- Part-time
- Customer service
- English
- Organisational skills
- Free parking
- Store discount
Quick apply
6d
Contact Centre Team Manager - 12 Month FTC (Maternity Cover)
Allwyn UK —Watford
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Telesales Manager
Tiny House Pro limited —Cuffley
- £25,776 a year
- Full-time
- CRM software
- Sales
- Social media management
- Free parking
Quick apply
Service Coordinator Team Leader
Dyno Rod —Enfield
- £30,000 - £36,000 a year
- Overtime
- Maintenance
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
Sales Manager
Sopwell House —St Albans
- Full-time
- Sales
- Hotel
- Employee discount
Quick apply
3d
Operational Sales Manager (Outbound Contact Centre Team - Retail)
Allwyn UK —Watford
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
Verisure Services (UK) Limited —Cambridge
- Full-time
- Sales
- Supervising experience
- Team management
- Employee discount
- Referral programme
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Customer Experience Manager (E-commerce)
Goldtop Motorcycle Outfitters —Bishop's Stortford
Advise customers on sizing, product features and suitability without using high-pressure sales techniques. Help customers choose the right products based on…
£25,000 - £28,000 a year
Quick apply
6d
E-commerce Operations Manager
Gadget Mania Technology Ltd —London
We support customers who want reliable technology products, smooth online ordering, and dependable after sales service. What We Are Looking For:*.
£4,000 - £4,200 a month
Quick apply
11h

I want to receive the latest job alerts for call center manager in stevenage, hrt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Charity Calling Team (Lead)

The Professional Fundraiser -
Hitchin

Quick apply

Job details

Permanent | Part-time
From £33,000 a year
2 hours ago

Benefits

Free parking
Employee assistance programme
On-site parking

Qualifications

Google Suite
Management
Customer service
English
Leadership

Full job description

Job Description

Charity Calling Team (Lead)- Part Time

Join a team that feels like family!

You have probably never heard of a Fundraising Agency, most people haven’t. It’s true we are a unique business, but a business with support at its core whether that be with our charity clients or with our amazing team members.

Recognised in the Sunday Times Top best places to work 2026, we believe that achieving brilliant results starts with an exceptional culture and here at The Professional Fundraiser, or TPF to our friends, we are looking for a passionate and enthusiastic individual to join our Supporter Experience hub on a part time basis.

This is a part time role, covering up to 30 hours per week. The hours have some flexibility, our contact centre operates up till 7.30pm, 4 evenings a week plus half a day Saturday so the ability to cover those hours is a must.

What you’ll be doing;

Call Prioritisation & Delivery Management;

Lead on prioritising calls that align with Fundraising activity
Collaborate with the Operations team on call volume prediction
Plan and manage the achievement of hub KPIs
Take an active role in making calls to ensure real time effective coaching
Ensure optimum supporter engagement

Team Leadership, Scheduling & Wellbeing;

Provide clear direction, encouragement & support to the hub
Rota scheduling and overview, ensuring gaps are covered
Absence management, carrying out return to work interviews where necessary
Key holding responsibilities
Team support - being an ‘arm around the shoulder’ when challenges occur

Performance Management & Costs

Manage weekly hours budgets
Proactively identify potential performance risks and adjust accordingly

Data, Insight and Continuous Improvement;

Use CRM data to identify and report trends/risks and opportunities
Collaborate to help develop and improve welcome calling systems and usability

Want to know a little bit more about us?

TPF is the leading, national fundraising agency working with large charity clients that include The Royal British Legion, Prostate Cancer and Cats Protection to name a few. We’re proudly a “team-first” agency and want every individual’s interaction with TPF to be an exemplary experience. We strive for the feeling of family, crafting personal experiences for each of our Team Members.

So what are the person specifics for this role?

Someone who is comfortable using a telephone, I know that sounds strange but in the tech centred world we live in now using the phone to make a call is no longer the norm….the telephone is a trusted friend to the members of your team so it will need to become yours too. A brilliant communicator (there’s that telephone again!) able to have good conversations with everyone, helping to cement that warm, fuzzy feeling that the supporter got when they met our Fundraiser. If you have some customer service experience, that will serve you well and even better if you have some call centre experience. Although, for us, we are about the person, not the skillset. You’ll need to know your way around a computer, we all help each other and we have a great IT team but you’ll benefit from having some pre existing knowledge. We use Google suite here at TPF however with the similarities between other packages, if you are more familiar working with Microsoft, transitioning won’t be a problem - we’ve all done it!

What are the benefits of being a TPF team member?

A starting salary of £33,000 Pro Rata for part time
22 days holiday (not including bank holidays, pro rata’d for part time)) increasing on length of service
A paid day off for your birthday!
A comprehensive Employee Assistance Programme (EAP)
Beautiful countryside offices with green spaces, cows and sheep as our nearest neighbours
We even have a shower, if you ever fancied cycling or running to work!

This role has a 12 week probationary period.

To apply for this role and to find out more about us, please visit our , or you can drop our People & Engagement team an email you can also give us a call on 01462 458899 option 3 for HR or text on 07561 702383

Pay: From £33,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

call center manager jobs in stevenage, hrt

Charity Calling Team (Lead)

Customer Experience Manager (E-commerce)

Contact Centre Team Manager - 12 Month FTC (Maternity Cover)

Telesales Manager

Service Coordinator Team Leader

Sales Manager

Operational Sales Manager (Outbound Contact Centre Team - Retail)

Team Leader

More jobs to discover

I want to receive the latest job alerts for call center manager in stevenage, hrt

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected