Telephone customer service Work, Jobs in Stevenage (with Salaries)

Contact Centre Agent
Stevenage Borough Council —Stevenage
- £26,824 - £29,540 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Customer Service Representative
LV= Life & Pensions —Hitchin
- From £26,227.50 a year
- Overtime
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Call Centre (Collections) 9am-1pm
Insurance Collections Bureau Ltd —Welwyn Garden City
- £12.71 an hour
- Part-time
- Customer service
- IT
- Computer skills
Quick apply
10h
Care Co-ordination Centre Administrator (Unplanned Care)
Hertfordshire Community NHS Trust —Stevenage
- £25,760 - £27,476 a year
- Part-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
1d
Business Support Officers
Stevenage Borough Council —Stevenage
- £26,824 - £29,540 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee assistance programme
- Employee discount
9d
Customer Service Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Free parking
- Annual leave
Quick apply
Bookings Administrator
University of Hertfordshire —Hatfield
- £25,608 - £30,538 a year
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Gym membership
9d
Customer Service Team Leader
Hertfordshire County Council —Peartree
- £31,537 - £34,434 a year
- Customer service
- English
- Leadership
6h
Customer Care Representative
Medtronic —Watford
- £28,880 - £43,320 a year
- Full-time
- Hybrid work
- Computer literacy
- Data analysis skills
- Organisational skills
Customer Support Advisor
Spreadex Careers —St Albans
- Up to £30,000 a year
- Weekend availability
- Hybrid work
- IT
- Employee discount
Customer Service Representative
JJ Foods Ltd —Enfield
- £27,400 a year
- Full-time
- Customer service
- English
- IT
- Free parking
- Annual leave
Quick apply
12d
Receptionist/Patient Care Advisor NHS Surgery
The Maltings Surgery —Verulam
- £13 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
Quick apply
14h
Receptionist/Administrator
The Birchwood & Sollershott Surgeries —Letchworth
- £12.75 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
5d
Fraud Officer - St Albans
Department for Work and Pensions —St Albans
- £32,137 - £37,016 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
11h
Telephone and Office Administrator
Ultrasound Plus Ltd —Watford
- £12.71 - £13.00 an hour
- Part-time
- Microsoft Word
- Customer service
- Administrative experience
Quick apply
8d
Customer Service Assistant
World Duty Free Group —Stansted
- Part-time
- Sales
- Communication skills
Quick apply
Insurance Claims Advisor
Affinity Water —Hatfield
- From £30,000 a year
- Hybrid work
- Management
- Customer service
- Communication skills
- Annual leave
- Employee discount
13d
Customer Service Officer 6-Month FTC
Chime Housing —Watford
- £30,386 a year
- Full-time
- Customer service
- Front desk
- Communication skills
- Annual leave
Quick apply
5d
Area Sales Executive
WeBuyAnyCar —Stevenage
- £28,200 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply
Trainee Mortgage Adviser
The New Homes Group —Cambridge
- £25,000 - £50,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Referral programme
Quick apply
14d

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telephone customer service jobs near stevenage

Contact Centre Agent

Stevenage Borough Council -
Stevenage

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Job details

Full-time | Fixed term contract
£26,824 - £29,540 a year

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Life insurance

Qualifications

Communication skills

Full job description

Job Reference

CSCRR

Function

Business Change & Digital

Salary

£26,824 to 29,540 pa pro rata for hours worked

Status

Full Time

Job Type

Fixed Term Contract

Hours Of Work

Contact Centre Agent

More details

JOB TITLE Contact Centre Agent
POST NUMBER CSCRR
WEEKLY WORKING HOURS 37
SALARY RANGE £26,824 to 29,540 pa pro rata for hours worked
TYPE OF CONTRACT Fixed Term – One Year
LOCATION Stevenage

We are currently recruiting a pool of candidates for anticipated intakes over the next 6-12 months.

As a Contact Centre Adviser, you’ll be the first point of contact for people of Stevenage needing help, advice and access to a wide rance of Council Services. From Housing to Council Tax queries, missed bins to emergency repairs, no two days are ever the same.

Primarily a telephony-based role, you’ll receive full training and ongoing support to help you build the skills needed to navigate complex systems, offer accurate information, and deliver excellent service, even under pressure. Some calls will be routine, others urgent or emotionally challenging. Either way, your empathy, patience and professionalism will help you resolve issues and leave our customers feeling heard, helped and respected.

We are looking for individuals who can stay calm under pressure, adapt quicky to changing demands, and remain focussed on providing excellent customer service, even during the busiest periods.

To succeed in the role, you’ll need excellent communication skills, attention to detail, and the ability to work independently and as part of a team. Previous experience in a customer-facing or call centre environment is essential, and you should be confident in using a range of systems and inputting information with accuracy and speed.

In return, we offer:

A competitive salary
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
Flexible working: available upon request, subject to operational requirements.
Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
Season ticket loans and discounts for public transport
Cycle to Work scheme
Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
Discounted Health and Fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

The Recruitment Process

The application process includes:

An online application - please visit Jobs website (Webrecruit)
A telephone interview
A competency-based interview
A short assessment, including a scenario based test

Additional Information:

If you have applied within the last six months you do not need to make another application.
We provide comprehensive training full-time over four weeks and you must be able to commit and complete the training within this timescale.

Interested…? To find our more, email or speak to Nicola Loughrey, Operational Manager of People and Services

Phone Number: 07852 434 570
Email: [email protected]

Closing date for receipt of applications: Sunday 28th June 2026

Telephone Interviews W/C 27th July 2026 you will be contacted 5 days before the interview with a date.

Face to Face interviews W/C 10th August2026– if successful at telephone interview you will be provided with 5 days’ notice of an interview date.

Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board

Stevenage Borough Council is committed to Equal Opportunities for All.

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telephone customer service jobs in stevenage

Contact Centre Agent

Customer Service Representative

Call Centre (Collections) 9am-1pm

Care Co-ordination Centre Administrator (Unplanned Care)

Business Support Officers

Customer Service Agent

Bookings Administrator

Customer Service Team Leader

Customer Care Representative

Customer Support Advisor

Customer Service Representative

Receptionist/Patient Care Advisor NHS Surgery

Receptionist/Administrator

Fraud Officer - St Albans

Telephone and Office Administrator

Customer Service Assistant

Insurance Claims Advisor

Customer Service Officer 6-Month FTC

Area Sales Executive

Trainee Mortgage Adviser

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