Project lead Work, Jobs in Stockton On Tees (with Salaries)

Customer Journey and Service Design Lead
Thirteen —Middlesbrough
- £45,666 a year
- Call to connect
- Continuous improvement
- Communication skills
- Annual leave
Senior Project Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Project management
- University
- No degree
- Annual leave
- Employee assistance programme
11d
Facility Trainer
Caterpillar —Stockton-on-Tees
- £40,900 a year
- Full-time
- Continuous improvement
- Travel
- Annual leave
Work Placement Coordinator (2 posts)
Middlesbrough College —Middlesbrough
- £28,485 - £30,390 a year
- Call to connect
- English
- Microsoft Office
- Driving
- Annual leave
- Employee assistance programme
Project Coordinator
Middlesbrough College —Middlesbrough
- £25,276 - £27,604 a year
- Call to connect
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Senior Site Director - Operations
Corporate Trade Supplies UK —Northallerton
- Up to £80,000 a year
- Full-time
- Master's degree
- Continuous improvement
- No degree
Quick apply
Digital Project Lead
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £39,959 - £48,117 a year
- Full-time
- Project management
- Presentation skills
- IT
8d
Project Manager
believe housing —Bishop Auckland
- £55,890 a year
- Hybrid work
- Annual leave
4d
Executive Director of Transformation
Broadacres —Northallerton
- £124,525 a year
- Full-time
- In-person
- Communication skills
Quick apply
Project Manager (DSEAR)
RSE —Darlington
- Engineering
- Supervising experience
- Project management
- Employee discount
Business Development Advisor
Cleveland Cable Co Ltd —Middlesbrough
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
10d
Change & Delivery Lead - Public Sector
XPS Pensions Group —Middlesbrough
- Full-time
- Remote
- Continuous improvement
- Travel
- Employee discount
- Referral programme
VacancyTitle: Wastewater Process Technician
Northumbrian Water/Essex & Suffolk Water —Washington
- £38,080 - £44,800 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quality & Accreditation Standards Manager
The Fedcap Group —Stockton-on-Tees
- £42,000 a year
- Full-time
- Microsoft Office
- Project management
- Travel
- Annual leave
- Work from home
Quick apply
Head of Project Delivery
Northern Gas Networks —Sunderland
- From £72,683 a year
- Full-time
- Hybrid work
- Agile
- IT
- Leadership
- Annual leave
- Employee discount
Quick apply
10d
IT Systems Project Manager (CMMS or Maximo)
Zenovo —Middlesbrough
- £400 - £450 a day
- Management
- Project management
- IT
Quick apply
2d
Work Experience Coordinator
Education Training Collective —Stockton-on-Tees
- £26,184.89 - £30,442.70 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Free parking
- Annual leave
4d
Lead / Forensic Project Planner - Energy & Natural Resources
Turner & Townsend —Stockton-on-Tees
- Full-time
- Hybrid work
- Management
- Contracts
- Construction experience
Quick apply
Customer Relationship Management (CRM) and Learning Management System (LMS) Administrator
Triple S Limited —Teesside
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
Packaging Development Manager
KP Snacks —Billingham
- Full-time
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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Customer Journey and Service Design Lead

Thirteen -
Middlesbrough

Apply Now

Job details

£45,666 a year

Benefits

Annual leave
Company pension

Qualifications

Continuous improvement
Communication skills

Full job description

Join us as a Customer Journey and Service Design Lead at Thirteen Group!

Role Overview:

Do you have a passion for transforming customer experiences and redesigning services to deliver better outcomes?

As Customer Journey and Service Design Lead, you’ll be at the forefront of transforming how customers interact with our services. Championing the customer voice, you’ll work across Thirteen to design and deliver improvements that make our services seamless, customer-centric and even more accessible.

Working closely with our Insight Lead, you’ll map, analyse and refine customer journeys and interactions to enhance service delivery and make a genuine difference to peoples’ lives.

If you have experience of shaping and evolving customer-facing services and re-imagining how services are delivered, we'd love to hear from you.

This is a roam role, so you’ll work at least three days a week from our fantastic office at Hudson Quay in Middlesbrough. We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.

Thirteen Benefits:

Salary £45,666 per annum
Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
Simply Health save money on common health expenses and get access to health and wellbeing support services.
T’dar our Discount and Reward platform giving you huge savings on everyday brands.
Opportunities to buy and sell annual leave

Key Responsibilities:

With overall responsibility for enhancing and transforming the customer experience, you’ll collaborate across teams and services to redesign customer journeys, embed feedback, and support teams to deliver better outcomes.
Work with our central change team to help lead customer journey mapping and service design activity, using themes and insights to identify opportunities to drive service improvements.
Design and deliver skills development and coaching programmes to customer-facing teams. You’ll embed clear and consistent standards, processes, and expectations in core frontline service delivery.
You’ll ensure customer journeys reflect the diverse needs of our customers, with a focus on service accessibility, inclusion, and regulatory compliance.

About You:

Passionate about continuous improvement and innovation, you’ll have experience leading and reviewing service improvement initiatives and customer journeys.
Your experience may come from specialisms such as customer engagement, service development, or business transformation and improvement.
The ability to coach and develop colleagues in customer service delivery.
Great communication and collaboration skills to build relationships across teams, with fantastic facilitation and influencing skills to make a positive impact.
You’ll understand social housing challenges and customer needs.
Confident working with data, you’ll have the ability translate insight into clear, actionable recommendations that make a positive impact.

Why Thirteen

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

Join a team that’s local at heart but welcomes talent from everywhere.
Be part of an organisation that values diversity and inclusivity.
Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role, please contact Ian Atkinson, Head of Touchpoints on 07772 200685 for an informal discussion.

NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

If you’ve interviewed for this role within the last 6 months, we wouldn’t be able to reconsider your application at this time

Apply Now

Refine Your Search

project lead jobs in stockton on tees

Customer Journey and Service Design Lead

Senior Project Manager

Facility Trainer

Work Placement Coordinator (2 posts)

Project Coordinator

Senior Site Director - Operations

Digital Project Lead

Project Manager

Executive Director of Transformation

Project Manager (DSEAR)

Business Development Advisor

Change & Delivery Lead - Public Sector

VacancyTitle: Wastewater Process Technician

Quality & Accreditation Standards Manager

Head of Project Delivery

IT Systems Project Manager (CMMS or Maximo)

Work Experience Coordinator

Lead / Forensic Project Planner - Energy & Natural Resources

Customer Relationship Management (CRM) and Learning Management System (LMS) Administrator

Packaging Development Manager

I want to receive the latest job alerts for project lead in stockton on tees

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