Client services occupations Work, Jobs in Stockton On Tees, Dur (with Salaries)

Customer Success Adviser
The Fedcap Group —Stockton-on-Tees
- £26,227 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
3d
Customer Care Co-ordinator
Tees valley trade group —Stockton-on-Tees
- £25,000 - £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Writing skills
Quick apply
5d
UK - Agency Operations Assistant
Paul Gough Media —Hartlepool
- £24,000 - £26,000 a year
- Full-time
- CRM software
- Recruiting
Customer Support
Harrison Packaging —Stockton-on-Tees
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Free parking
Quick apply
Customer Service Representative
Royal Den Hartogh Logistics —Teesside
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Client Relationship Manager Associate
XPS Pensions Group —Middlesbrough
- Full-time
- Microsoft Word
- Customer service
- English
- Employee discount
- Referral programme
12d
Account Coordinator
British Steel —Skinningrove
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Service Advisor - Siteworks
Everflow —Peterlee
- £26,678 - £29,987 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Free parking
- Annual leave
B2B Support Coordinator - Customer Service - Medical Cannabis
Curaleaf International —Sunderland
- Full-time
- Data entry
- Life insurance
Quick apply
Customer Success Manager
OneClickComply —Sunderland
- £32,500 - £60,000 a year
- Full-time
- CRM software
- School
- Annual leave
- Employee discount
Quick apply

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Customer Service Representative
Cleveland Cable Co Ltd —Middlesbrough
We are looking to speak with candidates with experience within customer sales/ service, or candidates that have experience with taking a large volume of inbound…
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client services occupations jobs near stockton on tees, dur

Customer Success Adviser

The Fedcap Group -
Stockton-on-Tees

Apply Now

Job details

Part-time
£26,227 a year
3 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Stakeholder liaison
Organisational skills
Customer interaction
Communication skills

Full job description

Make a difference to people's journeys. Deliver great customer experiences. Help people move towards sustainable employment.

At Fedcap UK, every interaction matters. We’re looking for a friendly, organised and customer-focused Customer Success Adviser to join our team in Thornaby.

You’ll play an important role in supporting our customers and ensuring they receive a high-quality service throughout their journey with us. Working closely with participants, employers and internal teams, you’ll help resolve queries, coordinate appointments, maintain accurate records and identify opportunities to improve the customer experience.

If you enjoy helping people, solving problems and working in a fast-paced environment, this could be the role for you.

Salary: £26,227

Location: Thornaby (TS17 6DY)

Hours: 23.5 Hours (Mon-Wed)

Contract: 6-month FTC with the possibility of extension/permanent

Travel: Office-based role

What you'll be doing

Providing a friendly and professional service across telephone, website and live chat.
Responding to customer and stakeholder enquiries, resolving queries or directing them to the right team.
Supporting referrals, appointments, customer records and other essential administration.
Building positive relationships with participants, employers, funding bodies and internal teams.
Working with operational colleagues to ensure customers receive the right support.
Identifying opportunities to improve processes, service quality and customer experience.

What we're looking for

We’re looking for someone who genuinely enjoys helping people and takes pride in delivering excellent customer service. You’ll have:

Experience in a customer-focused environment.
Excellent communication and telephone skills, with the ability to build rapport with a wide range of people.
Strong organisational skills and the ability to manage competing priorities.
Confidence using IT systems and digital communication channels.
A customer-focused and empathetic approach, with resilience when dealing with challenging situations.
A flexible and adaptable approach, with a commitment to continuous improvement.
A commitment to our values of Kindness, Respect, Integrity and Innovation .

About Fedcap

In the UK, Fedcap is a not-for-profit organisation committed to improving peoples mobility. We support people to find work and access better health, education and learning opportunities. Working across our four integrated practice areas – education, workforce development, health, and economic development – we deliver research-based solutions that remove barriers and open doors to economic mobility and wellbeing for individuals and communities.

We’re part of The Fedcap Group which serves more than 332,000 people each year through a network of not-for-profit affiliates in the US, UK, Canada and Australia.

What We Offer

We’re a mission-led organisation with social value at our core. We’ve been trusted for nearly a century to help people improve their economic wellbeing. We’re a Disability Confident Leader and proud to reflect the communities we serve.

You’ll make a real impact: Every success story you help write will be felt in homes, workplaces, and communities across the county.
You’ll grow: With access to training, reflective practice, and a national network of likeminded colleagues.
You’ll be supported: We believe in team working, wellbeing check-ins, and manageable caseloads.
You’ll be part of something bigger: From mental health awareness to inclusive recruitment and sustainable employment, your work contributes to broader change.

Equity, Diversity and Inclusion

We’re committed to creating a workplace where everyone is treated fairly, feels they belong, and can do their best work. We welcome applications from people of all backgrounds, identities and communities, and we value the different perspectives and lived experiences they bring. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Fedcap Employment is a Disability Confident Leader employer. We will consider reasonable adjustments throughout the recruitment process and, where required, in the workplace. We will not exclude a candidate with a disability unless they are unable to carry out a duty that is intrinsic to the role, after reasonable adjustments have been considered.
We are positive about employing veterans, serving personnel, and spouses/partners and family members, as part of our commitment to the principles of the Armed Forces Covenant .
As a Ban the Box employer, we assess applicants on their skills and potential. We do not ask about criminal convictions at the initial application stage, and any relevant information is considered fairly and in line with the role.

If you need any adjustments to apply for this role or to take part in the recruitment process, please let us know. We’re committed to making our recruitment process fair, accessible and inclusive for everyone.

Benefits

At Fedcap, we offer a comprehensive and rewarding benefits package designed to support your wellbeing and personal development. Some of our benefits include:

33 days’ annual leave (including bank holidays) with the option to buy or sell additional days.
£500 annual benefits scheme to spend at over 900 retailers.
Cycle to Work scheme open all year round.
Pension scheme with up to 5% employer match.
Free life assurance worth 4x your salary.
Health & wellbeing support , including access to our 24/7 Employee Assistance Programme for you and your family.

INDHP

Mission: To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.

Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.

Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.

Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.

Website: http://www.fedcapemployment.org/

Apply Now

Refine Your Search

client services occupations jobs in stockton on tees, dur

Customer Success Adviser

Customer Care Co-ordinator

UK - Agency Operations Assistant

Customer Support

Customer Service Representative

Client Relationship Manager Associate

Account Coordinator

Service Advisor - Siteworks

B2B Support Coordinator - Customer Service - Medical Cannabis

Customer Success Manager

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