Employer: J & L Hydraulics Limited T/A Pirtek Stoke
Pirtek Stoke Centre Manager
About the Role
We are looking for a technically minded and commercially aware Pirtek Stoke Centre Manager to lead the day-to-day operation of our service centre, mobile service technicians and workshop team.
This is a hands-on management role for someone who understands the pace and pressure of hydraulic hose replacement, mobile service work, workshop activity and customer downtime. You will be the key link between customers, technicians, stock, service standards and business growth.
If you have a strong background in hydraulics, mechanical engineering, mobile hose replacement or technical service management, and you enjoy leading people as much as solving problems, this role offers the opportunity to take ownership of a busy local operation.
Key Responsibilities
Centre and Operations Management
- Oversee the daily running of the Pirtek Stoke Centre, including workshop activities, facility standards, opening times and general presentation.
- Manage work allocation across the Centre and mobile service technicians to ensure fast, professional and reliable customer service.
- Ensure customer calls, enquiries and complaints are handled effectively, professionally and promptly.
- Keep the Centre operating in line with Pirtek UK standards, systems and agreed procedures.
- Ensure all equipment is fit for purpose, properly maintained and calibrated where required.
- Support the smooth running of out-of-hours call handling and technician response arrangements.
Technical Leadership
- Provide practical technical support to mobile service technicians and workshop staff.
- Use your knowledge of hydraulics, hose assembly, fittings and mobile repair work to help the team solve customer problems quickly and safely.
- Ensure only trained and competent personnel work unsupervised.
- Regularly assess technician work on customer equipment to maintain quality, safety and service standards.
- Support training, development and ongoing technical improvement across the team.
Team Management
- Lead, motivate, schedule and supervise mobile service technicians and depot staff.
- Plan work rotas and daily priorities to balance urgent customer demand, workshop workload and technician availability.
- Recruit, train, appraise and develop team members.
- Hold regular team meetings, safety briefings and toolbox talks.
- Address performance, conduct or operational issues promptly, fairly and in line with employment procedures.
- Lead by example with high personal standards, reliability and a positive attitude.
Customer Service and Business Growth
- Act as one of the main points of contact for customers.
- Build and maintain strong local customer relationships.
- Support customer account management, local sales activity and business development.
- Ensure pricing is fair, consistent and in line with Pirtek UK guidelines.
- Represent the Centre professionally with customers, suppliers and the local business community.
- Help drive sales targets by identifying opportunities for additional service, product supply and account growth.
Stock, Logistics and Compliance
- Manage stock control, product ordering and availability to minimise customer downtime.
- Oversee dispatch timing and workflow to keep jobs moving efficiently.
- Ensure Health & Safety, Quality Management and Environmental Management systems are maintained to required standards.
- Support compliance with UK and European legislation relevant to the operation.
- Maintain accurate use of Pirtek systems including job management, CRM and stock control platforms.
What We’re Looking For
Essential Skills and Experience
- Strong technical background in hydraulic hose assembly, mechanical engineering, plant, vehicle, industrial maintenance or a similar field.
- Experience managing, supervising or leading technicians, engineers or workshop/service teams.
- Confident understanding of mobile service work, customer breakdown response and the importance of reducing client downtime.
- Good communication skills, both face-to-face and in writing.
- Able to deal professionally with customers, complaints and operational pressure.
- Organised, methodical and able to manage competing priorities.
- Computer literate and able to learn job management, CRM and stock systems.
- Reliable, punctual, flexible and willing to support the team where needed.
Desirable Skills and Experience
- Previous experience as a mobile hose technician, workshop supervisor, service manager, depot manager or engineering team leader.
- Good technical knowledge of hydraulic hose assembly.
- City & Guilds 2340 or equivalent hydraulics/hose assembly training.
- Minimum three years’ experience “on the van” or in a mobile technical service role.
- Sales experience or customer account management experience.
- Experience working with ISO quality, health and safety or environmental management systems.
Personal Qualities
We are looking for someone who is:
- A natural team motivator.
- Hands-on, practical and technically credible.
- Calm under pressure.
- Commercially aware.
- Disciplined and organised.
- Willing to challenge issues early and investigate problems properly.
- Professional, well-presented and confident with customers.
- A self-starter who can take ownership of the Centre.
- Flexible enough to help wherever needed in a busy service environment.
Why Join Pirtek Stoke?
This is a great opportunity for a technical person who wants to step into, or continue developing in, a leadership role. You will be managing a busy service centre, supporting skilled mobile technicians and helping customers keep their equipment, vehicles and operations running.
You will have real responsibility for people, service quality, customer relationships, stock, safety and local business growth. For someone who understands hoses, hydraulics and the urgency of breakdown response, this is a role where your technical experience will be valued every day.
Role Summary
Job Title: Centre Manager
Reports To: Franchisee / General Manager
Location: Pirtek Stoke Centre, Hanley, Stoke
Role Type: Full-time, operational management
Environment: Service centre, workshop, mobile technical service and customer sites
Hours 8am – 5pm
Salary by arrangement
Discretionary bonus
Holiday entitlement 20 days
The Centre Manager is responsible for the overall management of the Pirtek Stoke Centre, mobile service technicians and depot team, ensuring safe, efficient, customer-focused and commercially successful day-to-day operations.
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
