Service team leader Work, Jobs in Stoke On Trent, Eng (with Salaries)

Service Team Leader
ISS Facility Services —Stoke-on-Trent
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Retail Shift Manager
Lidl —Stoke-on-Trent
- £15.45 - £15.95 an hour
- Full-time
- Leadership
- Store discount
- Employee discount
Team Leader - Community Substance Misuse
BAC O'Connor —Stoke-on-Trent
- £25,369 - £28,810 a year
- Part-time
- Management
- Supervising experience
- Organisational skills
- Health & wellbeing programme
- Bereavement leave
Quick apply
16h
Short-term Temporary Team Member
NEXT —Stoke-on-Trent
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
2d
Tesco Colleague - Smallthorn Express
Tesco UK —Stoke-on-Trent
- £13.28 - £14.55 an hour
- Full-time
11h
VodafoneThree - Incident Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Sales
- Continuous improvement
- Employee discount
13d
Assistant Manager
Starbucks —Longport
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
CCTV Control Room Operator
Equans —Stoke-on-Trent
- £29,455.58 a year
- Full-time
- Microsoft Outlook
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
2d
Courier
DHL —Stoke-on-Trent
- Customer service
- Communication skills
Tesco Colleague - Chell Street Hanley Express
Tesco UK —Hanley
- £13.28 - £14.55 an hour
- Part-time
11h
Store Manager
The White Company —Milton
- Employee discount
8d
Customer Advisor
Pavers —Stoke-on-Trent
- £13.00 - £13.50 an hour
- 8 hour shift
- Employee discount
Quick apply
11d
Assistant Manager
Coffee#1 —Stoke-on-Trent
- £27,165 a year
- Full-time
- Customer service
- No experience needed
- Employee discount
Sales Assistant
Poundland —Stoke-on-Trent
- £10.85 - £12.71 an hour
- Customer service
- Employee discount
1d
Out of Hours Team Leader
ISS Facility Services —Stoke-on-Trent
- Night shift
- Customer service
- Supervising experience
Quick apply
Barista Maestro
Costa Limited —Stoke-on-Trent
- £13.75 - £14.75 an hour
- Full-time
- Fast casual restaurant
- Communication skills
- Employee discount
7d
Customer Delivery Driver - Hanley Extra
Tesco UK —Stoke-on-Trent
- £14.18 - £15.45 an hour
- Full-time
- Employee discount
7d
Talent Acquisition Manager
One Way Group —Stoke-on-Trent
- £40,000 - £55,000 a year
- Full-time
- Sales
- Bachelor's degree
- In-person
Quick apply
9d
Learning and Development Trainer
Emerge Care and Therapeutic Solutions Limited —Stoke-on-Trent
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Human resources
- Teaching
- Work from home
Quick apply
11d
Operations Manager
British Ironwork Centre —Telford
- £50,000 - £60,000 a year
- Full-time
- Heavy lifting
- Continuous improvement
- Human resources
- Free parking
- Employee discount
Quick apply
22h

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Service Team Leader

ISS Facility Services -
Stoke-on-Trent

Quick apply

Job details

Permanent

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Management
Customer service
Microsoft Office
Administrative experience
Communication skills

Full job description

Service Team Leader

Contract: Professional Services, Production & Technology

Location: Stoke, ST1 5PZ

Hours of work: 38.5 (4 on / 4 off, days only, 12-hour shifts from 07:00 - 19:00)

Contract Type: Permanent

We are seeking a Service Team Leader to operate in a hands-on, working capacity, combining day-to-day service coordination with people leadership.

This role sits at the centre of alarm monitoring, incident management, and reactive service delivery, ensuring faults are managed effectively to protect uptime and service continuity across the technical estate.

Job Description

We are looking for someone who can lead by example while maintaining operational standards and process adherence in a fast-paced, SLA-driven environment.

The role requires strong organisation, clear communication, and the confidence to coordinate engineers, manage client expectations, and ensure work is progressed from initial alert through to closure.

Key Responsibilities

Monitor client alarm systems (including SCADA, BMS and EkkoSense) and jeopardy manage faults to protect service uptime.
Take end-to-end ownership of reactive work orders on a 24/7/365 basis.
Raise, allocate, track and close work orders within CAFM systems in line with SLAs and priorities.
Act as the central point of contact for Power & Environment alarms and service requests, prioritising by risk and impact.
Coordinate and allocate work to engineers, providing clear instructions and escalating issues as required.
Communicate effectively with clients on progress, delays and issues, managing complaints where necessary.
Maintain accurate records, data quality and day-to-day administration, including reporting and documentation.
Lead the day-to-day operation of the team, managing rotas and leave, and ensuring processes and standards are followed consistently.

Professional and Personal Competencies/Qualifications

Proven Team Leader experience, ideally within call centre or administrative environments.
Strong people management skills with the ability to enforce process adherence.
Confident in understanding processes, identifying gaps, and taking corrective action.
Excellent written and verbal communication and customer service skills.
Highly organised, with the ability to prioritise, multitask, and manage competing workloads.
Comfortable working across multiple systems with strong Microsoft Office 365 skills (Excel, Word, PowerPoint).

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace

To find out more about what we do - https://www.uk.issworld.com/

Work Location: In person

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Refine Your Search

service team leader jobs in stoke on trent, eng

Service Team Leader

Retail Shift Manager

Team Leader - Community Substance Misuse

Short-term Temporary Team Member

Tesco Colleague - Smallthorn Express

VodafoneThree - Incident Specialist

Assistant Manager

CCTV Control Room Operator

Courier

Tesco Colleague - Chell Street Hanley Express

Store Manager

Customer Advisor

Assistant Manager

Sales Assistant

Out of Hours Team Leader

Barista Maestro

Customer Delivery Driver - Hanley Extra

Talent Acquisition Manager

Learning and Development Trainer

Operations Manager

I want to receive the latest job alerts for service team leader in stoke on trent, eng

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