Customer support coordinator Work, Jobs in Stoke On Trent, Sts (with Salaries)

Service Coordinator (Helpdesk)
ISS Facility Services —Stoke-on-Trent
- Communication skills
Quick apply
Customer Training Coordinator
BOHSA LTD —Stoke-on-Trent
- Up to £25,000 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Annual leave
Quick apply
1d
Customer Services Co-ordinator
Staffordshire Training Services Limited —Stafford
- £25,000 a year
- Full-time
- Microsoft Word
- Data entry
- In-person
- Free parking
Quick apply
22h
Senior Accommodation Coordinator
Davies —Stoke-on-Trent
- Full-time
- Customer service
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Service Coordinator - Out of Hours
ISS Facility Services —Stoke-on-Trent
- Data entry
Quick apply
Administration Coordinator – Property Industry - 3 days a week
Levelup123 —Crewe
- £15,000 - £17,000 a year
- Part-time
- Hybrid work
- Customer service
- Travel
- Annual leave
- Flexitime
Quick apply
1d
Property & Administration Coordinator
Levelup123 —Crewe
- £15,000 - £17,000 a year
- Part-time
- Hybrid work
- Driving
- Flexitime
- Work from home
Quick apply
Delivery Coordinator
Entanet —Telford
- £26,000 - £30,000 a year
- Monday to Friday
- CRM software
- Continuous improvement
- Organisational skills
Quick apply
Engineering Scheduler/Service Coordinator
L123 Limited —Penkridge West
- £13.00 - £14.50 an hour
- Full-time
- Analysis skills
- Free parking
- Flexitime
Quick apply
16h
Finance Co-ordinator
TWPC —Stone
- £28,000 - £30,000 a year
- Temporary
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply
3d
Trade Sales Coordinator
CW Sellors Group Ltd —Ashbourne
- £29,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
22h
Sales and Homeownership Coordinator
Weaver Vale Housing Trust —Northwich
- £30,857.77 a year
- Full-time
- Organisational skills
- Free parking
- Annual leave
4d
European Logistics Coordinator
Nutreco —Ashbourne
- Full-time
- Customer service
- Computer literacy
- Communication skills
Swim Co-Ordinator
Shropshire Community Leisure Trust —Whitchurch
- £9,029.08 a year
- Part-time
- Customer service
- Experience working with children
- Team management

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Operations Administrator
Benx —Stoke-on-Trent
Liaise with branches, customers, carriers and logistics partners to resolve queries. Support logistics KPI reporting, route planning and vehicle compliance…
Up to £25,613 a year
Quick apply
Customer Training Coordinator
BOHSA LTD —Stoke-on-Trent
Handle morning calls, course updates and day‑to‑day admin promptly. Process *invoices and purchase orders* accurately and on time.
Up to £25,000 a year
Quick apply
1d

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customer support coordinator jobs near stoke on trent, sts

Service Coordinator (Helpdesk)

ISS Facility Services -
Stoke-on-Trent

Quick apply

Job details

Fixed term contract

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Maximo
CAFM software
Client engagement
Microsoft Office Suite
Customer support
Customer interaction
Communication skills

Full job description

Service Coordinator (Helpdesk)

Contract: Key Account Network

Location: Stoke-on-Trent, ST1 5PZ

Hours of work: 40

Contract Type: Fixed Term Contract (4 months)

We are seeking a professional and customer-focused Helpdesk Service Coordinator to act as the first point of contact for client requests.

This role requires someone who can confidently process incoming enquiries, maintain accurate records, and uphold high standards of service delivery in line with contractual and organisational requirements.

Job Description

We are looking for an organised individual with strong communication skills, proven customer service experience, and the ability to build effective working relationships.

You will support the account delivery team with administrative tasks while ensuring all helpdesk activity meets established processes, procedures, and client expectations.

Key Responsibilities

Act as the first point of contact for client calls and emails, logging and processing requests accurately.
Translate client contacts into the correct engineering or FM solutions in line with contractual requirements.
Identify appropriate solutions and escalate issues to line management when necessary.
Maintain and update facilities management systems (e.g. Maximo) and associated records.
Provide a professional, articulate, customer-focused helpdesk service.
Build and maintain positive relationships with clients and internal account delivery teams.
Support the account delivery team with general administrative duties.
Ensure compliance with company processes, procedures, and client contracts.

Professional and Personal Competencies/Qualifications

Previous experience in a customer service, contact centre, or administrative role.
Strong call-handling experience.
Proficient in Microsoft Office programmes.
Excellent written and verbal communication skills.
Demonstrated ability to work effectively within a team to support organisational goals.
Highly organised with good planning and scheduling skills.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace

To find out more about what we do - https://www.uk.issworld.com/

Work Location: In person

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Refine Your Search

customer support coordinator jobs in stoke on trent, sts

Service Coordinator (Helpdesk)

Customer Training Coordinator

Customer Services Co-ordinator

Senior Accommodation Coordinator

Service Coordinator - Out of Hours

Administration Coordinator – Property Industry - 3 days a week

Property & Administration Coordinator

Delivery Coordinator

Engineering Scheduler/Service Coordinator

Finance Co-ordinator

Trade Sales Coordinator

Sales and Homeownership Coordinator

European Logistics Coordinator

Swim Co-Ordinator

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