Customer relations Work, Jobs in Stoneleigh, War (with Salaries)

Customer Due Diligence Analyst - Economic Crime
Coventry Building Society —Coventry
- £37,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Business Support Administration Manager
Berkley Care Group —Leamington Spa
- £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Customer Services Advisor Level 1
Coventry City Council —Coventry
- £25,185 - £26,403 a year
- Part-time
- English
- IT
- Communication skills
19h
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
7d
Customer Relations Lead
Grain and Frame —Oldbury
- From £40,000 a year
- Weekend availability
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
2d
Local Authority Attendance Officer
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- School
7d
Head of Customer
National Gas —Warwick
- £95,000 a year
- Full-time
- Agile
- Leadership
- Communication skills
9h
Pensions Administrator
Broadstone Corporate Benefits Limited —Coventry
- Full-time
- Communication skills
- Health & wellbeing programme
- Employee discount
Client Experience Advisor
The Watches of Switzerland Group —Leicester
- IT
- In-person
- Communication skills
- Employee assistance programme
PNC Case Resulting Officer
West Midlands Police —Birmingham
- Full-time
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
14d
Passenger Transport Coordinator
Coventry City Council —Coventry
- £28,598 - £34,434 a year
- Supervising experience
- Quality control
Education Engagement and Inclusion Practitioner
Coventry City Council —Coventry
- £24,817 - £29,881 a year
- Travel
- School
11d
Operations Co-ordinator - BHX
Carousel Logistics —Birmingham
- Travel
- IT
8d
Senior Pensions Administrator
Broadstone Corporate Benefits Limited —Coventry
- Full-time
- Hybrid work
- Communication skills
- Health & wellbeing programme
- Employee discount
Facilities Cleaner CV83LF
Industrial Site Maintenance —Ryton on Dunsmore
- £13.34 an hour
- Temporary
- Supervising experience
- Organisational skills
- In-person
Quick apply
Careers Administrator - Birmingham Business School - 107553 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Part-time
- CRM software
- Social media management
- Customer service
- Annual leave
- Sick pay
3d
Communications Manager (Corporate) - External Relations - 107436 - Grade 7
University of Birmingham —Birmingham
- £36,636 - £48,822 a year
- Weekend availability
- Social media management
- Project management
- University
- Annual leave
- Sick pay
Caseworker - Firearms Licensing Unit
Warwickshire Police —Leek Wootton
- £25,242 - £26,703 a year
- Full-time
- Customer service
4d
Ombudsman & Compensation Assistant
Birmingham City Council —Birmingham
- £28,598 - £34,434 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
10d
HR Officer
ELIQUO HYDROK UK —Coventry
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Sick pay

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customer relations jobs near stoneleigh, war

Customer Due Diligence Analyst - Economic Crime

Coventry Building Society -
Coventry

Apply Now

Job details

Full-time
£37,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Analysis skills
Communication skills
Banking
Time management

Full job description

About the role

Our AML team is responsible for ensuring the Society’s compliance with regulations by operating defences in relation to money laundering, Sanctions and terrorist financing. We are now recruiting a Customer Due Diligence Analyst to join them. This is a 12 month opportunity.

The role holder will be responsible for conducting comprehensive due diligence (including Enhanced Due Diligence) reviews on Retail and Business Banking clients and counterparties. This will include assessing operational legitimacy, ownership structures and commercial activity for Business Banking clients. They will also complete customer risk assessments, identifying where Enhanced Due Diligence is required in accordance with the Money Laundering Regulations, and manage the customer within the risk appetite of the Society.

Using a variety of sources, including publicly available sources, and through interaction with both internal and external stakeholders, such as other regulated firms and law enforcement, investigations will need to be documented accordingly to evidential standards, and provide recommendations for outcomes on investigations based on sound, verified evidence for approval. This will include, where appropriate, making disclosures under the prescribed and most appropriate format to the National Crime Agency (NCA).

This role operates Monday to Friday 9am – 5pm and once up to speed the team operate on a hybrid basis and are on-site at least 1 day a week either in our Coventry or Manchester office.

Our benefits include:

28 days holiday a year plus bank holidays and a holiday buy/sell scheme
Annual discretionary bonus scheme
Personal pension with enhanced contributions
Maternity, paternity and shared parental leave
Extensive wellbeing support
Life assurance (6 times annual salary)

Find out more about the fantastic benefits of joining Coventry Building Society here.

We reserve the right to close this advert early if we receive a high volume of suitable applications.

About you

To be successful you’ll need experience in hands on high volume CDD/KYC or Due Diligence including investigations and an understanding of corporate structures and you’ll be able to evidence when you’ve conducted and completed investigations with good decision making and time management skills, and have the ability to analyse conflicting information. You’ll be comfortable in a customer focused, fast paced and ever changing environment, as well as the ability to work independently and as part of a team.

To be successful in this role it’s essential you have:

Current experience of Customer Due Diligence/Enhanced Due Diligence in 1LOD from a banking background
Experience of transaction monitoring and SARs.
Evidence of working with stakeholders at all levels, with the ability to persuade and influence
An ability to interpret complex issues, good communication and strong decision making skills
Investigative, analytical and problem solving skills, able to assess information objectively and deliver solutions that are appropriate and fair
Confidence in the use of computer systems, including Microsoft Word and Excel.

Desirable experience will be:

Experience and understanding of the importance of customer care
Industry recognised qualifications such as the ICA Certificate in Anti-Money Laundering or be prepared to undertake one
A solid understanding of the current legislative and regulatory environment

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Location

Manchester

Apply Now

Refine Your Search

customer relations jobs in stoneleigh, war

Customer Due Diligence Analyst - Economic Crime

Business Support Administration Manager

Customer Services Advisor Level 1

Customer Services Team Manager

Customer Relations Lead

Local Authority Attendance Officer

Head of Customer

Pensions Administrator

Client Experience Advisor

PNC Case Resulting Officer

Passenger Transport Coordinator

Education Engagement and Inclusion Practitioner

Operations Co-ordinator - BHX

Senior Pensions Administrator

Facilities Cleaner CV83LF

Careers Administrator - Birmingham Business School - 107553 - Grade 5

Communications Manager (Corporate) - External Relations - 107436 - Grade 7

Caseworker - Firearms Licensing Unit

Ombudsman & Compensation Assistant

HR Officer

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