Customer experience coordinator Work, Jobs in Stourbridge, Wmd (with Salaries)

Bookings Coordinator
WORD360 Language Services —Birmingham
- £26,500 a year
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Client Liaison & Customer Experience Coordinator
Prime Oak / Whitlock & Lowe —Wolverhampton
- £13.00 - £13.50 an hour
- Part-time
- Sales
- Customer service
- Microsoft Office
- Free parking
Quick apply
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Fitted Kitchen project coordinator
The Gallery —Stourbridge
- £30,000 a year
- Full-time
- CAD
- Customer service
- IT
Quick apply
Service Delivery Coordinator
RS Recovery Ltd —Tipton
- £28,023.86 - £37,050.00 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
Quick apply
8d
Customer Retention Executive
Travis Perkins plc —Halesowen
- Full-time
- Leadership
Service Coordinator
J&M Refrigeration —Stourbridge
- From £28,000 a year
- Full-time
- Microsoft Outlook
- Analysis skills
- In-person
- Annual leave
Quick apply
19h
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Flexible schedule
Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Customer Sales Advisor
Travis Perkins plc —Halesowen
- Full-time
- Leadership
Project Control Coordinator
nGeneration —Tipton
- £25,704 - £26,704 a year
- Full-time
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
Sales Coordinator
Mitie —Stourbridge
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
Customer Assistance Coordinator - Roadside
Allianz —Birmingham
- £15,436.34 - £27,013.60 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Operations Coordinator
Reconomy —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Store discount
Training Coordinator
EMR Group —Wednesbury
- Full-time
- Administrative experience
- Driving
- Organisational skills
- Annual leave
Quick apply
Enrolment Officer
Birmingham City University —Birmingham
- £35,331 - £39,002 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
1d
Production & Development Coordinator Fashion - Apparel
YOKA YO —Brierley Hill
- £25,000 - £28,000 a year
- Microsoft Excel
- ERP systems
- English
Quick apply
13d
Service Coordinator
Mitie —Stourbridge
- Full-time
- Microsoft Office
- Analysis skills
- Organisational skills
- Life insurance
7d
Customer Service Coordinator
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee assistance programme

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customer experience coordinator jobs near stourbridge, wmd

Bookings Coordinator

WORD360 Language Services -
Birmingham

Apply Now

Job details

Permanent
£26,500 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Flexible schedule
Sick pay

Qualifications

Communication skills
Negotiation

Full job description

About The Role

Main Purpose of Job

We are looking for a proactive, resourceful, and persuasive Bookings Coordinator to manage booking requests for clients by securing the appropriate subcontracted interpreter. This role demands strong negotiation skills, initiative, and the ability to make strategic decisions that balance fulfilling client needs with managing interpreter availability and costs. The successful candidate will thrive in a fast-paced environment and consistently deliver efficient solutions.

Responsibilities and Duties

Actively secure availability from freelance interpreters to fulfil client requests.
Make informed decisions to ensure bookings are completed within budget while preserving profit margins.
Negotiate interpreter rates when needed to align with established pricing structures.
Cultivate and maintain strong, professional relationships with both linguists and clients.
Communicate effectively with clients and interpreters, setting clear expectations
Efficiently manage urgent or last-minute booking requests, ensuring a timely solution.

Skills and Attributes Required

Proven experience in booking coordination or scheduling
Strong negotiation skills
Excellent ability to make independent decisions and manage multiple priorities.
Highly organized with strong attention to detail.
Excellent communication and interpersonal skills with a customer-focused mindset.
Using your own initiative and being able to think out of the box

Benefits

Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
Comprehensive Training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
Employee Recognition: Celebrate achievements with our employee awards and development programs.
Health and Wellness: Benefit from health insurance, reduced gym memberships, reduced cinema tickets, and more.
Career Growth: Your efforts drive your success. With our ambitious growth plans, you’ll continually expand your expertise and opportunities.
Cycle to Work Scheme: Join the cycling revolution with our support.
Pension Scheme: Secure your future with our workplace pension plan.
Paid Sick Leave: Rest assured with paid time off during illness.
Social Events: Engage with colleagues and innovate through business-wide social events.

Recruitment Process

Successful applicants will complete a short pre-screen, including recorded answers to a few questions, along with a psychometrics test.
If shortlisted, you’ll be invited to a first interview (via Microsoft Teams or in person).
Finalists will attend a final interview (again, either online or face-to-face).
Please note, the process may change

Diversity, Inclusion and Wellbeing

Diversity, inclusion and wellbeing is an important part of Word360's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

Additional Information

If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.

About Us

Word360 is the largest Interpreting and Translation company in the United Kingdom and we are lucky to be working alongside some brilliant clients across nationwide.

Apply Now

Refine Your Search

customer experience coordinator jobs in stourbridge, wmd

Bookings Coordinator

Client Liaison & Customer Experience Coordinator

Customer Care Coordinator

Fitted Kitchen project coordinator

Service Delivery Coordinator

Customer Retention Executive

Service Coordinator

Helpdesk Coordinator - FTC 12 months

Complaints Coordinator

Customer Sales Advisor

Project Control Coordinator

Sales Coordinator

Customer Assistance Coordinator - Roadside

Field Service Coordinator

Operations Coordinator

Training Coordinator

Enrolment Officer

Production & Development Coordinator Fashion - Apparel

Service Coordinator

Customer Service Coordinator

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