Quality assurance specialist Work, Jobs in Stroud, Gls (with Salaries)

Quality Assurance Specialist
Ecotricity —Stroud
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Travel
- Free parking
- Employee discount
Quick apply
2d
Head of Customer Service
Ecotricity —Stroud
- Full-time
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Free parking
- Employee discount
Quick apply
4d
Safety, Health and Compliance Officer
Stroud District Council —Stroud
- £40,444 a year
- Full-time
- Hybrid work
- Communication skills
4d
Senior HR Shared Services Administrator
Renishaw —Wotton-under-Edge
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
- Employee assistance programme
4d
Quality Inspector
Joint Operations Ltd —Swindon
- £32,000 - £40,000 a year
- Full-time
- Microsoft Word
- Maintenance
- Continuous improvement
- Free parking
- Store discount
Quick apply
5d
Supply Chain Planner
Creed Foodservice —Cheltenham
- Up to £32,640 a year
- Full-time
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
13d
Onboarding Consultant - 12 month FTC
The Openwork Partnership —Swindon
- Up to £55,000 a year
- Travel
- Mentoring
- Financial services
8d
Onboarding Consultant
The Openwork Partnership —Swindon
- Up to £55,000 a year
- Travel
- Mentoring
- Financial services
6d
Senior Manager FOS Complaints
St. James's Place —Cirencester
- Analysis skills
- Team management
- Leadership
- Annual leave
12d
Resourcing Partner
Superdry —Cheltenham
- English
- Presentation skills
- Recruiting
- Store discount
- Annual leave
13d
Planning Content Editor
Haymarket Media Group —Gloucester
- £28,000 - £32,000 a year
- Hybrid work
- Writing skills
- Analysis skills
- Organisational skills
- Flexible schedule
Senior Internal Auditor
Secret Intelligence Service —Cheltenham
- £60,998 - £62,895 a year
- Part-time
- Travel
- In-person
- Annual leave
- Work from home
Freelance Care Compliance Consultant (Self Employed - Contractor)
Delphi Care Solutions —Gloucester
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick apply
Test Engineer
CoreTech Security Services —Cheltenham
- Full-time
- Software troubleshooting
- Analysis skills
- Scripting
Continuous Improvement Specialist
Safran —Gloucester
- Full-time
- Continuous improvement
9d
Paralegal - Wills, Trusts and Probate
Brethertons Solicitors —Cheltenham
- Full-time
- Communication skills
5d
Private Medical Insurance Switch Adviser
Usay Compare —Cirencester
- £35,000 a year
Quick apply
Deputy Home Manager
The Orders of St Johns Care Trust —Thornbury
- Up to £46,000 a year
- Weekend availability
- Management
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Service Manager
Prosperity Care & Wellbeing LTD —Gloucester
- £37,000 a year
- Full-time
- Management
- Care plans
- Leadership
- Free parking
- Employee discount
4d
Senior Internal Auditor
GCHQ —Cheltenham
- £60,998 - £62,895 a year
- Travel
- In-person
- Annual leave
- Work from home

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Quality Assurance Specialist

Ecotricity
Stroud

Quick apply

Job details

Full-time
£28,000 - £32,000 a year
2 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Employee mentoring programme
Discounted or free food
Company pension
Company events
Employee discount
Paid volunteer time
Referral programme
On-site parking

Qualifications

CRM software
Stakeholder collaboration
Stakeholder liaison
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
B2B
Root cause analysis
Internal quality assurance
Analytics

Full job description

We are seeking a motivated Quality Assurance Specialist to join Ecotricity Business within our Strategy, Performance & Change department. As a Quality Assurance Specialist, you’ll play a key role in evaluating and improving the performance of our B2B and Microtricity teams. You’ll assess customer interactions and core operational processes to ensure accuracy, compliance, and a consistently positive experience. Working closely with B2B teams, you’ll provide detailed feedback on quality findings and support continuous improvement initiatives.

This is a great opportunity to make a meaningful impact in a fast-paced, purpose-driven environment.

Core Responsibilities

Deliver quality assurance activity across B2B operations, ensuring assessments are fair, consistent, evidence-based and focused on customer interactions, operational processes, industry activities and key controls.
Evaluate agent and process performance against regulatory compliance, commercial controls, data accuracy and behavioural standards.
Produce meaningful insight from quality assurance activity, identifying trends, risks, root causes and opportunities, and provide actionable recommendations to improve operational performance and customer outcomes.
Monitor the effectiveness of quality improvement actions, ensuring agreed improvements are delivered, embedded and deliver measurable benefits.
Partner with operational Team Leaders, Managers and the wider Strategy, Performance & Change department to translate quality findings into coaching, process improvements and wider business change initiatives.
Develop and implement quality assurance standards for new and existing processes.

For this role, you'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire, as the role requires weekly office presence.

Are you highly organised, detail-oriented, and thrive in a role that demands accuracy, structure and proactiveness. You are confident in reviewing performance, identifying trends, and translating insights into clear actions that improve outcomes.

You communicate clearly and build strong relationships that help drive collaboration and continuous improvement. As part of a small team, you'll be expected to handle your own workload, so you'll be comfortable multi-tasking and managing priorities in a fast-paced environment.

Essential skills:

Proven experience in quality assurance, operational performance, compliance, customer service or a similar role
Analytical capability with the ability to translate quality data into clear insight and actions, including identifying trends, root causes, risks and improvement opportunities
Stakeholder management skills, with the ability to influence and challenge constructively
Clear and structured communicator, both written and verbal
Strong problem-solving skills and attention to detail
Ability to manage multiple priorities and deliver outcomes in a structured and organised way
Experience within a regulated industry (e.g. energy or utilities)
Understanding of energy supply processes, customer operations, billing, metering or industry-related activity
Knowledge of Continuous Improvement, Operational Excellence or quality management methodologies
Experience using quality assurance tools, CRM systems or operational platforms (e.g. MiPerform)

If you like the sound of the role but don’t meet all the requirements, we encourage you to apply. We are interested in meeting people from diverse backgrounds and experiences.

*.What's in it for you...*

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car-pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Pay: £28,000.00-£32,000.00 per year

Benefits:

Casual dress
Company events
Discounted or free food
Employee discount
Employee mentoring programme
Free parking
On-site parking
Referral programme

Ability to commute/relocate:

Stroud, Gloucestershire: reliably commute or plan to relocate before starting work (required)

Application question(s):

Will you require Sponsorship in the future?

Work authorisation:

United Kingdom (required)

Location:

Stroud, Gloucestershire (required)

Work Location: Hybrid remote in Stroud (Gloucestershire, South West Region)

Quick apply

Refine Your Search

quality assurance specialist jobs in stroud, gls

Quality Assurance Specialist

Head of Customer Service

Safety, Health and Compliance Officer

Senior HR Shared Services Administrator

Quality Inspector

Supply Chain Planner

Onboarding Consultant - 12 month FTC

Onboarding Consultant

Senior Manager FOS Complaints

Resourcing Partner

Planning Content Editor

Senior Internal Auditor

Freelance Care Compliance Consultant (Self Employed - Contractor)

Test Engineer

Continuous Improvement Specialist

Paralegal - Wills, Trusts and Probate

Private Medical Insurance Switch Adviser

Deputy Home Manager

Service Manager

Senior Internal Auditor

I want to receive the latest job alerts for quality assurance specialist in stroud, gls

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