Job Introduction
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services.
The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.
The role
We are looking for a Business Support Supervisor to join our Repairs & Maintenance service. This is a key operational role responsible for leading our Business Support Officers/Schedulers and ensuring the smooth, efficient scheduling of responsive repairs and planned maintenance across the borough.
You will play a central part in managing our new Housing Management System, supporting workforce scheduling, appointment management and performance monitoring.
Key Requirements
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Leading, supervising and developing a team of Business Support Officers/Schedulers.
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Overseeing the scheduling of responsive repairs and planned maintenance, ensuring operatives are allocated effectively.
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Monitoring daily workloads, rescheduling appointments and ensuring repairs are completed within target timescales.
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Acting as a key point of contact for Customer Services regarding repairs enquiries.
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Ensuring accurate use of IT systems, maintaining up‑to‑date records and producing performance reports.
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Liaising with operatives, supervisors, contractors and tenants to coordinate access and resolve issues.
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Managing customer enquiries and complaints in line with council policies.
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Supporting continuous improvement by reviewing processes and identifying efficiencies.
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Conducting 1:1s, appraisals and addressing performance issues where required.
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Ensuring compliance with customer care standards, health and safety and data protection requirements.
Skills & experience
We’re looking for someone who is organised, proactive and confident in leading a busy team. You will bring:
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At least 2 years’ experience in an administrative or technical environment (social housing desirable).
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Experience supervising, motivating or leading staff.
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Strong IT skills, including databases, scheduling systems and Microsoft Office.
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Excellent communication and customer service skills, including handling complaints.
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Ability to analyse data, produce reports and support performance monitoring.
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Strong organisational skills with the ability to prioritise and manage competing demands.
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GCSE Maths and English (Grade C or above) or equivalent.
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NVQ Level 3 in Customer Services or Business Management (desirable).
Additional Information
The Councils offer a range of staff benefits:
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pension
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generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
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flexible working, where appropriate
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Employee Assistance Programme
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access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more
Interview date: to be confirmed by the Repairs & Maintenance Management Team
What next
Need further information on the duties of this post? Please contact Mike Walsh (recruiting manager) on email
[email protected]
If you experience difficulties when applying online then please contact HR at
[email protected]
If this role interests you please select the 'Apply Now' button
