Emergency management & response occupations Work, Jobs in Studley, War (with Salaries)

Incident & Resilience Lead
Halfords —Redditch
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee discount
Public Contact Officer
West Midlands Police —Birmingham
- Full-time
- Annual leave
- Employee assistance programme
Business Continuity, Preparedness and Resilience Practitioner
HM Revenue and Customs —Birmingham
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- Data analysis skills
- English
- Presentation skills
- Work from home
4d
Senior Space Crisis Exercising and Training Advisor
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £49,065 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- IT
- Annual leave
- Employee discount
2d
Fire Risk Assessor (Fixed-Term Contract)
Midland Heart —Birmingham
- Up to £51,103 a year
- Full-time
- Travel
- Annual leave
- Employee discount
Tactical Planner
Warwickshire Police —Warwick
- £40,383 - £42,612 a year
- Full-time
- IT
Event First Aider
Sharman First Aiders —Birmingham
- £120 - £140 a day
- Part-time
- Anatomy knowledge
- Heavy lifting
- BLS Certification
- Free parking
Quick apply
1d
Fire First Response Officer
Securitas —Worcester
- £16 an hour
- Weekend availability
- First Aid Certification
- Communication skills
Quick apply
4d
Emergency Responder (Oldham, Rochdale & Tameside)
St John Ambulance —St. John
3d
Emergency Responder (Coventry)
St John Ambulance —Coventry
OCC Contact Handler
West Mercia Police —Hindlip
- £23,395 - £31,337 a year
- Part-time
- Annual leave
- Employee assistance programme
13d
Prevention Supervision & Support Officer (temporary 9 months)
West Midlands Fire Service —Birmingham
- £35,412 - £37,280 a year
- Full-time
- Microsoft Office
- Driving
- Free parking
- Employee assistance programme
9d
Emergency Responder (Chichester)
St John Ambulance —St. John
OCC Communications Officer
Warwickshire Police —Warwick
- £36,505 a year
- 12 hour shift
- Free parking
- Annual leave
Firefighter (Fire Control) TRANSFER IN
West Midlands Fire Service —Birmingham
- Up to £34,415 a year
- Full-time
- Free parking
- Employee assistance programme
Capabilities Manager
London Ambulance Service NHS Trust —Moreton-In-Marsh
- £57,528 - £64,750 a year
- Full-time
- English
- Leadership
16h
Emergency Responder (Staffordshire, Shropshire & Wolverhampton)
St John Ambulance —Wolverhampton
20h
Trainee Fire Safety Consultant
The Building Safety Consultancy —Malvern
- £25,000 - £30,000 a year
- Full-time
- System design
- Bachelor's degree
- Construction experience
Quick apply
14d
[6990] Control Room Operator
National Highways —Birmingham
- £29,010.00 - £37,762.50 a year
- Typing
- Communication skills
6d
Fire Safety Consultant
The Building Safety Consultancy —Malvern
- £35,000 - £45,000 a year
- Full-time
- Bachelor's degree
- Travel
- Construction experience
Quick apply
9d

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Incident & Resilience Lead

Halfords -
Redditch

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Incident management
Disaster recovery
ServiceNow
IT
Problem management

Full job description

Job no: 565439
Work type: Full time
Site: Redditch
Categories: IT
Location: Worcestershire
Salary: Competitive Salary + Car Allowance
Business Area: Halfords Support Centre

About us

Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for cocreators: people who want to make a real impact, take ownership and be part of something that’s still evolving.

Technology at Halfords is at a turning point. We’re modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes.

We're looking for people who act as trusted advisors to the business, take end-to-end accountability for outcomes, and can balance pace with long-term architectural integrity. Innovation here means practical, scalable solutions, not ideas that stay on whiteboards.

Halfords operates a hybrid working policy – this position will be based 3 days per week at our support centre in Redditch, West Midlands.

About the role

As Incident and Resilience Lead within our Technology Service and Operations team, you'll take ownership of two closely linked capabilities that are currently being built from the ground up.

This is very much a design and build role to begin with. You'll work closely with our internal teams and external partner TCS to assess what's in place, shape what good looks like, and then move into structured testing and continuous improvement. You'll be a regular presence in BCP steercos alongside the risk management team and senior business stakeholders, so the ability to engage credibly at that level is important.

If you've built incident management and resilience capability before, can point to what you've implemented and the difference it made, and are energised by establishing something properly rather than inheriting someone else's framework, this is a role where you'll have the freedom and backing to do it well.

Key responsibilities

Define and own the technology incident management framework, ensuring clear processes exist for every level of incident, with structured follow-up, tracking, and continuous improvement

Develop disaster recovery and business continuity playbooks, defining recovery objectives, service restoration sequencing, and clear roles and responsibilities for when critical incidents occur

Design and lead resilience testing and simulation exercises, validating organisational readiness and using outcomes to drive meaningful improvements

Work with TCS and internal technology teams to assess the current incident management process and develop it into a robust, well-governed framework

Sit on BCP steercos alongside the risk management team, contributing to senior business continuity governance and ensuring technology resilience is properly represented

Coordinate the organisational response during critical incidents when required, ensuring appropriate escalation, communication, and alignment across technical teams and business leadership

Lead structured post-incident reviews, ensuring root causes are understood and lessons are captured and acted on

About you

Proven experience building and implementing incident management and business continuity frameworks, with a clear track record of what you've delivered and the impact it had

Strong understanding of BCP, disaster recovery, and operational resilience, with hands-on experience developing runbooks, playbooks, and recovery plans in complex environments

Solid grounding in ITIL methodology, particularly around incident and problem management

Experienced working with third-party delivery partners and senior stakeholders, including presenting at governance forums and business continuity steercos

Background in a data centre, command centre, or major incident management environment is a strong advantage

Comfortable operating in a large, complex organisation with significant ongoing change, where ambiguity is part of the landscape rather than the exception

Familiarity with enterprise ITSM platforms such as ServiceNow is beneficial, as is experience in retail, omnichannel, or 24/7 operational environments

Reward & benefits

A fair and competitive salary evaluated against market data, car allowance, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.

Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.

We offer hybrid working with a blend of working in our Support Centre and from home.

You will have access to a wealth of employee discounts across the Halfords suite of products and services.

Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Note: Halfords operates a hybrid working policy – this position will be based 3 days per week at our support centre in Redditch, West Midlands.

Apply Now

Refine Your Search

emergency management & response occupations jobs in studley, war

Incident & Resilience Lead

Public Contact Officer

Business Continuity, Preparedness and Resilience Practitioner

Senior Space Crisis Exercising and Training Advisor

Fire Risk Assessor (Fixed-Term Contract)

Tactical Planner

Event First Aider

Fire First Response Officer

Emergency Responder (Oldham, Rochdale & Tameside)

Emergency Responder (Coventry)

OCC Contact Handler

Prevention Supervision & Support Officer (temporary 9 months)

Emergency Responder (Chichester)

OCC Communications Officer

Firefighter (Fire Control) TRANSFER IN

Capabilities Manager

Emergency Responder (Staffordshire, Shropshire & Wolverhampton)

Trainee Fire Safety Consultant

[6990] Control Room Operator

Fire Safety Consultant

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