Technical support occupations Work, Jobs in Studley, War (with Salaries)

Service Desk Engineer
Central IT Solutions Ltd —Redditch
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
Quick apply
IT & Cyber Support Trainee (Degree Apprenticeship)
Assure Technical —Malvern
- £18,000 - £23,000 a year
- Full-time
- Computer skills
- In-person
- Communication skills
- Free parking
- Relocation assistance
Quick apply
12d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- In-person
- Annual leave
Quick apply
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
IT Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Monday to Friday
- Hybrid work
- Work from home
5d
IT Junior
Ormerod Rutter Chartered Accountants —Droitwich
- Full-time
- Maintenance
- Computer networking
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Network Engineer Field Operative & Help Desk Support
Power Fibre —Birmingham
- £26,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
Senior Support Engineer
Simplify IT Solutions Ltd. —Alcester
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Life insurance
Quick apply
2d
ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
IT Support Engineer
wavenet —Solihull
- Full-time
- Computer networking
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
5d
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
Help Desk Operator
Warwick Nub News —Warwick
- £29,000 - £32,000 a year
- SharePoint
- Communication skills
2d
Technical Support Engineer
Gallagher Group —Warwick
- CRM software
- Computer networking
- Communication skills
2d
IT Training Officer
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Hybrid work
- University
- Bachelor's degree
- Training & development
12d
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
IT Technician
MR MOBILE & TECH LIMITED —Nuneaton
- £41,700 a year
- Full-time
- Computer literacy
- Maintenance
- Windows
Quick apply

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Service Desk Engineer

Central IT Solutions Ltd
Redditch

Quick apply

Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Technical troubleshooting
Desktop support
TCP
Driving Licence
Incident management
Incident queue management
Analysis skills
Technical support incident logging
IP networking
Customer support
Customer interaction
IT incident logging
Cybersecurity
Incident log maintenance
Communication skills
Active Directory

Full job description

Company Overview

Central IT Solutions Ltd are a leading Managed Service Provider in the IT industry situated in the West Midlands, who are dedicated to delivering exceptional IT solutions and support to businesses across a plethora of different sectors. Committed to excellence and innovation, Central IT Solutions pride themselves on providing reliable services tailored to meet the unique needs of their clients.

Job Purpose

As a Service Desk Engineer, you will be responsible for delivering first and second-line technical support to a diverse range of business customers from our Redditch office.

Working as part of the service desk, you will diagnose and resolve technical issues, manage service requests and provide excellent customer service while ensuring incidents are handled efficiently and professionally.

This role is ideal for someone with previous IT support experience who is looking to develop their technical skills within a fast-paced Managed Service Provider. Every day presents new challenges, technologies and opportunities to learn.

Responsibilities and Duties

Provide first and second line technical support via our PSA, telephone and face-to-face
Diagnose and resolve hardware, software and Microsoft 365 issues
Log, manage and update incidents and service requests through our Service Desk system
Escalate complex incidents to senior engineers where appropriate via our escalation process
Maintain accurate technical documentation
Build strong working relationships with users while delivering outstanding customer service

Minimum Requirements:

Minimum 1–2 years’ experience within an IT Service Desk or MSP environment
Strong Microsoft 365 administration experience (essential)
Experience supporting Windows-based machines
Good understanding of Active Directory
Basic networking knowledge (DNS, DHCP, TCP/IP)
Strong troubleshooting and analytical skills
Excellent customer service and communication skills
Ability to prioritise workloads and manage multiple tasks
Strong attention to detail
Eligibility to work in the United Kingdom

Desirable Skills

Experience with any of the following would be advantageous:

WatchGuard products
Remote monitoring and management (RMM) platforms
Cyber Security best practices
Managed Service Provider (MSP) experience
Full UK Driving Licence

Company Benefits:

Private Healthcare(after successful probation)
Competitive salary (dependent on experience)
25 days annual leave plus Bank Holidays
Company pension scheme
Ongoing training and professional development
Industry certification opportunities
Career progression within a growing Managed Service Provider

Job Types: Full-time, Permanent

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in studley, war

Service Desk Engineer

IT & Cyber Support Trainee (Degree Apprenticeship)

Service Desk Analyst / IT Support Help Desk Technician

2nd Line Help/Service desk Engineer

2nd Line Support Engineer- Permanent

IT Service Desk Analyst

IT Support Apprentice

IT Junior

Network Engineer Field Operative & Help Desk Support

2nd Line Engineer - Support

Senior Support Engineer

ICT Support Analyst - Birmingham

IT Support Engineer

1st / 2nd Line IT Support Analyst

1st Line NOC Engineer

Help Desk Operator

Technical Support Engineer

IT Training Officer

Field Service Administrator

IT Technician

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