Service desk agent Work, Jobs in Sunbury, Sry (with Salaries)

Night Manager
The Laslett Hotel —London
- £32,000 a year
- Full-time
- Hospitality
- Management
- English
- Store discount
- Health & wellbeing programme
Quick apply
6d
Trading Data & AI Analyst
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- SQL
Customer Service Co-ordinator
Nelson Dish and Glasswashing Machines Ltd —Acton
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Advance Booking Agent
Amplify Guest Services —Moorgate Station
- £33,345 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
3d
Community Host - Night
Urbanbubble —London
- £28,000 - £31,000 a year
- Full-time
- Customer service
- No experience needed
- Front desk
- Annual leave
- Sick pay
Quick apply
6d
Night Front Desk Agent
Pan Pacific London —London
- Full-time
- Hotel
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
3d
Customer Service Desk Co-Ordinator
Nelson Dish and Glasswashing Machines Ltd —Acton
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Associate, Governance & Oversight Specialist
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- IT
Night Concierge
Rendall & Rittner —London
- £30,382 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
6d
Head of Customer Service (12 months contract)
Deltatre —London
- Weekend availability
- Customer service
- Travel
- IT
Quick apply
5d
Transport Coordinator
Cencora —Feltham
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Receptionist/ Administrative Assistant
University College London —London
- £31,904 - £35,575 a year
- Full-time
- Microsoft Outlook
- Doctoral degree
- Customer service
- Annual leave
6d
Business Support Administrator (12 Month Fixed Term Contract)
Menzies LLP —Staines-upon-Thames
- Customer service
- Microsoft Office
- Administrative experience
12d
Guest Service Agent
Moxy - Reception —London
- £26,000 a year
- Weekend availability
- Hospitality
- Bar
- Hotel
Quick apply
13d
Technical Support Engineer
Appspace —London
- Remote
- Customer service
- Salesforce
- Windows
- Annual leave
- Flexible schedule
Quick apply
Office Manager
Rodial —London
- Microsoft Office
- IT
- Communication skills
Quick apply
Front Desk Agent
OBS Hotel Limited —London
- Night shift
- Customer service
- Hotel
- Guest services
Daytime Concierge
LRG —London
- £28,000 - £36,000 a year
- Organisational skills
- Time management
Quick apply
3d
Porter
Rendall & Rittner —London
- £27,500 a year
- Full-time
- Employee assistance programme
- Employee discount
2d
IT Helpdesk Specialist, UK
Similarweb —London
- Windows
- Microsoft Office
- Scripting

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Night Manager

The Laslett Hotel -
London

Quick apply

Job details

Full-time
£32,000 a year
6 days ago

Benefits

Store discount
Health & wellbeing programme
Additional leave
Discounted or free food
Company pension
Company events
Employee discount
Sick pay

Qualifications

Hospitality
Management
English
Computer skills
Communication skills
Hotel experience
Office experience

Full job description

Night Manager | The Laslett Hotel | Notting Hill

In the position of Duty/Night Manager you create an amazing VIBE - cool, exciting but also relaxed, unpretentious and accessible - for a great eclectic mix of guests whilst maintaining the Ethos, brand integrity and operational standards. Being the face of the Senior Management Team Front of House, you have the empowerment to take decisions on their behalf when it comes to guest complaints and requests. By being out and about you ensure quality and consistency in our approach towards guests and keep the edge of what we are!

RESPONSIBILITIES & DUTIES:

Representing the Senior Mgt team and take ownership/responsibility when dealing with complaints and guest requests
Ensure running a smooth Front of house operations and be the ‘go to’ person for FOH teams in absence of their HODs
Record/Follow up glitch log entries that occurred in the hotel and follow up with the Front of House/Senior Mgt team if necessary
Maintains high visibility in public areas during peak times and performs Front Desk duties in high demand times.
Complete knowledge of all features and services (including Food & Beverage outlets, menu/price/promotions/hours)
Conversant with all hotel room types, numbers, layout, locations, rates and Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
Fully conversant with special packages, short and long-term promotions (hotel, outlets, spa)
Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards
Empowers employees to provide excellent customer service.
Ensure all necessary supplies are available for the Front of House in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures
Assist responding to all issues/feedback raised in internal and external reports, including TripAdvisor reports, if required and liaise with Front of House and hotel management as appropriate
Undertake and complete any special projects, tasks or other reasonable request by Front of House and/or Hotel Manager
Meet and welcome regular, global card holders and VIP guests

FINANCIAL ACCOUNTABILITY:

Follow up on any doubtful accounts passed on by Front Desk Agents
Authorise and sign paid outs, corrections, adjustments and cashier’s banking
Be fully involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested
Ensure Front Desk Agents balance their close of shift and resolve any discrepancies in audit and cash float balancing
Liaise and co-ordinate with Accounts and Front of House Manager for any special billing requests and procedures
Fully conversant with hotel credit policy

COMMUNICATION:

Ensure prompt and courteous response to guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through
Pass on to Sales Department any possible leads which could develop into future business
Represent and/or assist Front of House Manager in all necessary meetings, as required, to ensure good inter-departmental communication
Constantly communicate and maintain mutual understanding with all other hotel departments
Champion guest name usage and guest engagement levels

PERSONNAL & TRAINING:

Attend training sessions/courses as required, including Train the Trainer, Grievance & Disciplinary procedures.
Assist with the recruitment, training, motivation and supervision of all members of the Front of House teams, in conjunction with the Front of House management
Monitor, identify and nurture training needs within the FOH department to ensure all members of staff meet the demands of existing roles and are developed to take advantage of promotion opportunities which may occur within the hotel/sbe.
Create and develop formal/informal training plans/programme to meet identified needs

Position Requirements

Previous management experience within a Front Office environment
Excellent interpersonal and communication skills for guests, colleagues, visitors, suppliers, and responding in a proactive and professional manner at all times
To be fully conversant with, and maintain an awareness/observation of:
Hotel fire emergency and bomb procedures
Hotel and company security procedures
Hotel health and safety policy and procedures (including risk management)
Hotel standards of operation and department procedures, including grooming standards
Training and development programmes for Front of House

GENERAL:

Well-presented and well groomed
Strong written and spoken English skills
Competency in computer skills
Ability to multi-task, effectively prioritise and execute tasks in a high pressure environment
Attention to detail
A consistently positive attitude, self-motivated and enthusiastic

£32,000 per year plus service charge.

Job Type: Full-time

Pay: £32,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Discounted or free food
Employee discount
Health & wellbeing programme
Sick pay
Store discount

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service desk agent jobs in sunbury, sry

Night Manager

Trading Data & AI Analyst

Customer Service Co-ordinator

Advance Booking Agent

Community Host - Night

Night Front Desk Agent

Customer Service Desk Co-Ordinator

Associate, Governance & Oversight Specialist

Night Concierge

Head of Customer Service (12 months contract)

Transport Coordinator

Receptionist/ Administrative Assistant

Business Support Administrator (12 Month Fixed Term Contract)

Guest Service Agent

Technical Support Engineer

Office Manager

Front Desk Agent

Daytime Concierge

Porter

IT Helpdesk Specialist, UK

I want to receive the latest job alerts for service desk agent in sunbury, sry

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