Client services specialist Work, Jobs in Sunderland, Eng (with Salaries)

Customer Service Advisor
Barclays —Sunderland
- Monday to Friday
- Hybrid work
- Computer skills
- Communication skills
- Time management
3h
Client Services Specialist
WPS Advisory —Newcastle upon Tyne
- £27,420 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Maths
- Health & wellbeing programme
- Annual leave
Quick apply
Intelligence and Investigations Specialist (North East of England)
NetWatch Global —Newcastle upon Tyne
- £27,533 a year
- Full-time
- Remote
- English
- Databases
- Bachelor's degree
- Health & wellbeing programme
- Work from home
Quick apply
9d
Customer Advisor
Alexander Mann Solutions (AMS) —Newcastle upon Tyne
- £14.29 an hour
- Full-time
- Hybrid work
- Communication skills
Telephone and Digital Adviser
Citizens Advice Northumberland —Ashington
- £25,090 - £27,550 a year
- Part-time
- In-person
- Health & wellbeing programme
Quick apply
8d
Enquiry Coordinator
Reeves Independent —Newcastle upon Tyne
- £26,500 a year
- Full-time
- Data entry
- In-person
- Phone etiquette
- Sick pay
Quick apply
Planning Assistant
United Infrastructure —Washington
- Full-time
- Computer literacy
- Writing skills
- Computer skills
Quick apply
Customer Success Manager
OneClickComply —Sunderland
- £32,500 - £60,000 a year
- Full-time
- CRM software
- School
- Annual leave
- Employee discount
Quick apply
Legionella Risk Assessor
SMS Environmental —Newcastle upon Tyne
- Up to £34,000 a year
- Overtime
- Bachelor's degree
- Travel
- Communication skills
- Employee discount
- Referral programme
Quick apply
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
10d
Customer Service Advisor
ArvatoConnect —Newcastle upon Tyne
- £24,785 a year
- Full-time
- Hybrid work
- Computer literacy
- In-person
- Communication skills
- Employee discount
- Life insurance
2d
Area Sales Executive
WeBuyAnyCar —Sunderland
- £28,200 a year
- Rotating shift
- Customer service
- IT
- Communication skills
Quick apply
Product Mission Lead
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- In-person
- AI
Quick apply
Operations Administrator
Vadella —Wallsend
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Area Development Manager
Lanes Group —Washington
- Full-time
- Business development
Quick apply
New Boarding Compliance Analyst - EDD Specialist
Worldpay (UK) Limited —Gateshead
- Analysis skills
- Bachelor's degree
- Financial services
- Employee assistance programme
Quick apply
14d
Training & Development Lead
Daisy Chain Autism & Neurodiversity —Stockton-on-Tees
- £32,000 a year
- Part-time
- Business development
- Continuous improvement
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Director, Financial & Commercial
FWB —Sunderland
- Full-time
- Business
- Leadership
- Communication skills
Client Experience Host
The Watches of Switzerland Group —Newcastle upon Tyne
- Part-time
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme

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client services specialist jobs near sunderland, eng

Customer Service Advisor

Barclays -
Sunderland

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Job details

Permanent
3 hours ago

Qualifications

Stakeholder collaboration
Stakeholder liaison
Microsoft Office Suite
Risk management
Computer skills
Customer support
Customer interaction
Communication skills
Time management

Full job description

Date live: 21/08/2026

Business Area: Barclays Payments Merchant Services

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000126322

Join Barclays as a Customer Service Advisor, where you’ll begin by developing strong core telephony skills through hands-on training and ongoing support. Leading on from this, you’ll progress through a structured development path that includes complaints handling training and over time, more specialist skill sets. This layered approach is designed to create a flexible, capable team that can respond confidently to evolving service demands. At Barclaycard Payments Merchant Services, we’re building a team of adaptable, skilled professionals who can deliver high-quality service across a range of customer needs. If you’re passionate about delivering great service and looking for a role where you can learn, grow and thrive, we’d love to hear from you.

The training will be on a full-time basis for the duration of 7 weeks.

Monday-Friday 9am-5pm.

To be successful as a Customer Service Advisor, you should have:

Experience in customer service (internal or external).
Ability to manage a high volume of customer queries without compromising quality.
Excellent communication skills, both written and verbal, with the ability to tailor your message.
Solid PC skills, including proficiency in Microsoft Office.

Some other highly valued skills may include:

A genuine desire to develop and progress your career.
Confidence in balancing personal, team and client commitments.
Strong time management skills, with the ability to prioritise in fast-paced, governed environments.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This is more than just a job, it’s a chance to build a career in a supportive, forward-thinking environment where your development is mapped and your growth is supported every step of the way.

This role is based in Sunderland, with a hybrid working model of working a minimum of 3 days per week in the office.

Purpose of the role

To address customer questions, concerns or requests while maintaining customer service expectations.

Accountabilities

Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner.
Collaboration with teams across the bank to align, promote, and integrate customer care initiatives.
Management and maintenance of customer records and documentation to ensure accuracy.
Participation in training and development initiatives to improve customer skills, knowledge, and services.
Identification of industry trends and developments related to customer service to implement best practice in customer care.
Execution of escalation requests to the relevant team or senior management as required in a timely manner.
Execution of customer service activities through various communication channels including chat, email, and phone.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

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client services specialist jobs in sunderland, eng

Customer Service Advisor