Support services Work, Jobs in Sunderland, Eng (with Salaries)

Venue Support
British Esport Federation —Sunderland
- £12.71 an hour
- Part-time
- Hospitality
- Bar
- Customer service
- Annual leave
Quick apply
4d
Support Worker
Nova Care Group —Sunderland
- Up to £37,300 a year
- Full-time
- IT
- Annual leave
- Referral programme
Customer Hub Advisor (Compressed/Weekend Shift)
Ocado Retail —Sunderland
- £26,184 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Annual leave
11d
Business Support Assistant
Walfinch Home Care Newcastle —North Shields
- £13 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
5d
Customer Hub Advisor (Late Shift)
Ocado Retail —Sunderland
- £27,275 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
11d
Support Worker
Athena Support —Sunderland
- £13 an hour
- Driving
- In-person
- Annual leave
- Employee discount
Quick apply
13d
Healthcare Data Processor
Virprac —Wallsend
- £13.50 an hour
- Full-time
- GP surgery experience
- English
- SQL
- Free parking
- Annual leave
Quick apply
4d
Service Colleague
ASDA —Ryhope
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
18h
Admin Assistant - Care Home
Barchester Healthcare —Peterlee
- £13.21 an hour
- Computer skills
- Employee discount
- Referral programme
Quick apply
3d
Lead Coordinator
First Mortgage NE —Sunderland
- From £25,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Annual leave
- Referral programme
Quick apply
3d
Movements Controller
Northern Trains —Newcastle upon Tyne
- £51,575 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
3d
Support Worker
Orchard Healthcare Group —Sunderland
- £13.77 - £14.60 an hour
- Employee assistance programme
Quick apply
Customer Help Desk Co-ordinator
JLA —Sunderland
- £25,272 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
3d
1st Line Support Engineer
IT Professional Services Ltd. —Chester-le-Street
- £24,420 - £28,000 a year
- Full-time
- Windows
- Computer networking
- In-person
- Free parking
- Sick pay
Quick apply
4d
Restaurant Floor Supervisor
Rio Brazilian Steakhouse Sunderland —Sunderland
- £13 - £18 an hour
- 12 hour shift
- Hospitality
- Customer service
- Organisational skills
- Employee discount
Quick apply
12d
Custsomer Service Representative (University Clearing) Temp
Echo-U Ltd. —Newcastle upon Tyne
- From £24,784.50 a year
- Temporary
- Hospitality
- Customer service
- In-person
Quick apply
3h
Sales Assistant
Ryman —Sunderland
- £10.91 - £12.77 an hour
- Part-time
- Sales
- Communication skills
- Employee discount
- Referral programme
6d
Relief Worker
The Riverside Group —Sunderland
- £15.40 an hour
- Part-time
- Microsoft Office
- Administrative experience
- IT
Care Assistant
Orchard Healthcare Group —Sunderland
- £12.71 - £12.96 an hour
- Full-time
- Employee assistance programme
Quick apply
Room Attendant
Lime FMS —Washington
- £12.71 an hour
- Part-time
- Hospitality
- Hotel
- In-person
- Free parking
- Store discount
Quick apply
5h

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Venue Support

British Esport Federation
Sunderland

Quick apply

Job details

Part-time | Zero hours contract
£12.71 an hour
4 days ago

Benefits

Annual leave

Qualifications

Hospitality
Customer service
Microsoft Office
Organisational skills
Front desk
Communication skills
Time management

Full job description

JOB DESCRIPTION

Job Title: Venue Support

Location: British Esports Facilities, Sunderland (British Arena, The Place and The Gaming Houses)

Contract Type: Bank / Casual Worker Agreement

Hours of Work: Flexible bank hours providing 24/7 cover, including days, evenings, nights, weekends and Bank Holidays.

Salary: £12.71 per hour plus 12.07% holiday pay

JOB PURPOSE

The focus of this role is to maintain British Esports' facilities as welcoming, safe, secure and professionally operated environments. The post holder will undertake front of house, customer service, venue support and security duties, ensuring visitors, students, clients, tenants, residents and event attendees receive a positive experience whilst maintaining high standards of safety, presentation and operational readiness.

This role supports the operation of all British Esports facilities. Depending on operational requirements, the post holder may be scheduled to work across one or more of the British Arena, The Place and/or the Gaming Houses and must be flexible in supporting the needs of each facility.

MAIN DUTIES & RESPONSIBILITIES

Front of House & Customer Service

Provide front-of-house reception support and act as a welcoming first point of contact for visitors, customers, students, tenants, residents and partners.
Monitor and manage venue inboxes, responding to routine enquiries, and escalating matters where appropriate.
Answer telephone calls professionally, take accurate messages and direct enquiries to the appropriate team member.
Handle visitor enquiries and provide accurate information regarding British Esports facilities, services, programmes and events.
Signpost visitors and customers to rooms, facilities and event locations.
Conduct venue tours for prospective clients, visitors, partners and customers.
Assist with incoming post, parcels and deliveries and ensure prompt collection where required.
Maintain awareness of venue bookings and support the successful delivery of events, meetings and programmes.
Complete pre-event and post-event venue checks.
Set up meeting rooms, classrooms, event spaces and venue areas in accordance with operational requirements.
Support ticketing activities, visitor registrations and event admissions.
Process merchandise sales and other venue-based transactions using approved systems and procedures.
Assist Gaming Houses residents and guests with check-in and check-out procedures, key issue and return, room access arrangements and general enquiries.
Support colleagues across departments and undertake any other reasonable duties as required.

Hospitality Service

Provide customer service support within catering, hospitality, café and bar service areas across British Esports facilities.
Serve food, beverages and refreshments in accordance with company procedures, licensing requirements and food hygiene standards.
Process customer transactions using approved payment and point-of-sale systems.
Prepare and replenish refreshments and hospitality provisions for meetings, events and venue activities.
Assist with the setup, operation and close-down of hospitality, café and bar service areas.
Monitor stock levels and report replenishment requirements to management.
Maintain cleanliness, presentation and hygiene standards within hospitality and customer service areas.
Provide a high standard of customer service to visitors, clients, residents, students and event attendees.
Support hospitality requirements during tournaments, conferences, exhibitions, meetings, community activities and corporate events.

Venue Operations

Assist in maintaining facilities to a high standard of cleanliness, presentation and operational readiness.
Carry out routine building checks and report maintenance issues promptly.
Support the safe opening and closing of facilities.
Ensure communal areas, meeting rooms and event spaces remain prepared for customer and operational use.
Support the delivery of tournaments, events, training programmes, meetings and corporate activities.
Work collaboratively with colleagues, tenants, contractors and venue users to ensure the facilities operate effectively.
Safety, Security & Compliance
Conduct regular patrols of facilities, external areas and perimeter boundaries.
Respond appropriately to alarm activations, security incidents and emergencies.
Ensure visitors, contractors and venue users sign in correctly and possess appropriate identification where required.
Monitor CCTV systems in accordance with company procedures and data protection requirements.
Record, investigate and report incidents, accidents, safeguarding concerns, maintenance issues and security breaches.
Follow all health and safety, safeguarding, security and emergency procedures.
Carry out bag checks and searches where required in accordance with company procedures and event requirements.
Assist with emergency evacuations and incident response when required.
Maintain positive working relationships with local police, emergency services, contractors and key stakeholders.
Promote a safe and secure environment for all visitors, students, staff, residents and guests.

PERSON SPECIFICATION

Essential Skills & Experience

Excellent customer service and communication skills.
Ability to communicate confidently and professionally with a wide range of stakeholders.
Strong interpersonal skills and a positive, approachable manner.
Competent user of Microsoft Office applications and email systems.
Strong organisational and time management skills.
Reliable, flexible and adaptable in response to operational requirements.
Ability to work flexible shifts including evenings, weekends and overnight shifts where required.

Desirable Skills & Experience

Previous experience in hospitality, leisure, events, customer service or venue management.
Previous front of house or reception experience.
Knowledge of health and safety procedures.
Experience within a security or facilities-based role.

Pay: £12.71 per hour

Ability to commute/relocate:

Sunderland SR1 1QX: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

support services jobs in sunderland, eng

Venue Support

Support Worker

Customer Hub Advisor (Compressed/Weekend Shift)

Business Support Assistant

Customer Hub Advisor (Late Shift)

Support Worker

Healthcare Data Processor

Service Colleague

Admin Assistant - Care Home

Lead Coordinator

Movements Controller

Support Worker

Customer Help Desk Co-ordinator

1st Line Support Engineer

Restaurant Floor Supervisor

Custsomer Service Representative (University Clearing) Temp

Sales Assistant

Relief Worker

Care Assistant

Room Attendant

I want to receive the latest job alerts for support services in sunderland, eng

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