Contract analyst Work, Jobs in Sunderland, Twr (with Salaries)

Customer Service Advisor
Barclays —Sunderland
- Monday to Friday
- Hybrid work
- Computer skills
- Communication skills
- Time management
2d
Assistant Property Data Analyst
HomeGroup —Newcastle upon Tyne
- £30,000 a year
- Temporary
- Hybrid work
- Customer service
- Administrative experience
- Data entry
- Employee discount
- Life insurance
10d
Service Desk Analyst
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Analyst PECT NEROCU
Northumbria Police —South Tyneside
- £36,066 - £41,028 a year
- Full-time
- Analysis skills
- Travel
- Analytics
- Employee discount
- Sick pay
HR MI, Systems & Analytics Analyst
NRG —Newcastle upon Tyne
- Up to £52,000 a year
- Analysis skills
- Communication skills
- Annual leave
11d
Digital Investigator - National Digital Investigation Unit
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Work from home
1h
Technical Solutions Analyst (12-month fixed term)
University of Sunderland —Sunderland
- £38,786 - £46,049 a year
- Full-time
- Hybrid work
- Analysis skills
- University
- Annual leave
4d
Business Analyst
Cora Health —Newcastle upon Tyne
- £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
- Employee assistance programme
3d
IT Service Delivery Analyst
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
5d
Senior PMO Analyst
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Presentation skills
- Organisational skills
- SharePoint
- Employee assistance programme
- Employee discount
12d
Partnership and Business Development Officer
Homes England —Elswick
- £30,129 - £35,140 a year
- Full-time
- Research
- Business development
- Project management
- Annual leave
- Employee assistance programme
9d
Business and Data Reporting Analyst (12-month FTC)
Norton Rose Fulbright —Newcastle upon Tyne
- Microsoft Word
- Analysis skills
Portfolio Benefits Analyst
HM Revenue and Customs —Newcastle upon Tyne
- £50,686 - £55,157 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Work from home
6d
Principal Data Analyst
HM Revenue and Customs —Newcastle upon Tyne
- £58,541 - £72,711 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Work from home
9d
Head of Enterprise Performance
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £73,165 - £81,535 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
Technical Assurance Officer
Arvato —Newcastle upon Tyne
- £40,000 - £48,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Senior Infrastructure Analyst
Newcastle University —Newcastle upon Tyne
- £32,080 - £35,608 a year
- Full-time
- University
Senior QAT Analyst (SC Cleared)
Scrumconnect Consulting —Newcastle upon Tyne
- £350 a day
- DevOps
- Mentoring
- Leadership
QAT Analyst (SC Cleared)
Scrumconnect Consulting —Newcastle upon Tyne
- £300 a day
- Engineering
- Analysis skills
O2C Analyst - French speaking
Sage —Newcastle upon Tyne
- Hybrid work
- AI
- Communication skills
- Analytics

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Customer Service Advisor

Barclays -
Sunderland

Apply Now

Job details

Permanent
2 days ago

Qualifications

Stakeholder collaboration
Stakeholder liaison
Microsoft Office Suite
Risk management
Computer skills
Customer support
Customer interaction
Communication skills
Time management

Full job description

Date live: 21/08/2026

Business Area: Barclays Payments Merchant Services

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000126322

Join Barclays as a Customer Service Advisor, where you’ll begin by developing strong core telephony skills through hands-on training and ongoing support. Leading on from this, you’ll progress through a structured development path that includes complaints handling training and over time, more specialist skill sets. This layered approach is designed to create a flexible, capable team that can respond confidently to evolving service demands. At Barclaycard Payments Merchant Services, we’re building a team of adaptable, skilled professionals who can deliver high-quality service across a range of customer needs. If you’re passionate about delivering great service and looking for a role where you can learn, grow and thrive, we’d love to hear from you.

The training will be on a full-time basis for the duration of 7 weeks.

Monday-Friday 9am-5pm.

To be successful as a Customer Service Advisor, you should have:

Experience in customer service (internal or external).
Ability to manage a high volume of customer queries without compromising quality.
Excellent communication skills, both written and verbal, with the ability to tailor your message.
Solid PC skills, including proficiency in Microsoft Office.

Some other highly valued skills may include:

A genuine desire to develop and progress your career.
Confidence in balancing personal, team and client commitments.
Strong time management skills, with the ability to prioritise in fast-paced, governed environments.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This is more than just a job, it’s a chance to build a career in a supportive, forward-thinking environment where your development is mapped and your growth is supported every step of the way.

This role is based in Sunderland, with a hybrid working model of working a minimum of 3 days per week in the office.

Purpose of the role

To address customer questions, concerns or requests while maintaining customer service expectations.

Accountabilities

Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner.
Collaboration with teams across the bank to align, promote, and integrate customer care initiatives.
Management and maintenance of customer records and documentation to ensure accuracy.
Participation in training and development initiatives to improve customer skills, knowledge, and services.
Identification of industry trends and developments related to customer service to implement best practice in customer care.
Execution of escalation requests to the relevant team or senior management as required in a timely manner.
Execution of customer service activities through various communication channels including chat, email, and phone.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

contract analyst jobs in sunderland, twr

Customer Service Advisor

Assistant Property Data Analyst

Service Desk Analyst

Analyst PECT NEROCU

HR MI, Systems & Analytics Analyst

Digital Investigator - National Digital Investigation Unit

Technical Solutions Analyst (12-month fixed term)

Business Analyst

IT Service Delivery Analyst

Senior PMO Analyst

Partnership and Business Development Officer

Business and Data Reporting Analyst (12-month FTC)

Portfolio Benefits Analyst

Principal Data Analyst

Head of Enterprise Performance

Technical Assurance Officer

Senior Infrastructure Analyst

Senior QAT Analyst (SC Cleared)

QAT Analyst (SC Cleared)

O2C Analyst - French speaking

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