Head of customer service Work, Jobs in Sunderland, Twr (with Salaries)

Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
Retail Store Manager
French Connection —Dalton le Dale
- Up to £32,000 a year
- Full-time
- Management
- Customer service
- Team management
- Store discount
- Employee discount
Quick apply
2d
Head of Credit and Collections
Wave Utilities —Durham
- From £70,667 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
3d
Head of Strategic Channels
Nationwide Building Society —Newcastle upon Tyne
- Up to £150,000 a year
- Full-time
- Financial services
5d
Flights Reservations Assistant
Hays Travel —Sunderland
- Customer service
- Employee discount
Worldwide Res. Team Leader
Hays Travel —Sunderland
- Sales
- Customer service
- Supervising experience
- Employee discount
8d
L&D Services Manager
NRG —Newcastle upon Tyne
- £50,000 a year
- Hybrid work
- Management
- Analysis skills
VacancyTitle: Head of Intelligence
Northumbrian Water/Essex & Suffolk Water —Durham
- £110,000 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Annual leave
- Employee assistance programme
2d
Mercedes-Benz Head of Service
Sytner Mercedes-Benz of Newcastle —Newcastle upon Tyne
- Weekend availability
- Supervising experience
- Leadership
Flights Admin Assistant
Hays Travel —Sunderland
- Microsoft Powerpoint
- Sales
- Customer service
- Employee discount
Head Chef
Whitehills —Sunderland
- £30,000 - £50,000 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Employee discount
Quick apply
Vista Aftersales Advisor
Hays Travel —Sunderland
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Customer Relations Clerk
Hays Travel —Sunderland
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Employee discount
Customer Help Desk Co-ordinator
JLA —Sunderland
- £25,272 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
1d
Head Chef
The Village Cafe —Sunderland
- £29,000 - £35,000 a year
- Full-time
- Hospitality
- Culinary experience
- Restaurant management
- Store discount
- Employee discount
Quick apply
Venue Manager
Admiral Slots —North Shields
- £33,789 a year
- Full-time
- Customer service
Quick apply
Video Content Executive
Hays Travel —Sunderland
- Social media management
- Travel
- AI
- Employee discount
1d
Assistant Manager, Kurt Geiger, Metro Gateshead
Kurt Geiger —Metrocentre
- Full-time
- Sales
- Retail management
- Leadership
- Employee discount
Quick apply
Claims Handler
Auxillis —Peterlee
- £25,004 a year
- Monday to Friday
- Hybrid work
- Free parking
- Annual leave
Quick apply
12d
Head Chef/Kitchen Manager
JustPubs Ltd —Sunderland
- £30,000 - £40,000 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Employee discount
Quick apply

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head of customer service jobs near sunderland, twr

Head of Collections

Auxillis -
Peterlee

Quick apply

Job details

Permanent
£75,000 a year

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee discount
Referral programme
Car scheme

Qualifications

Leadership
Negotiation

Full job description

Location: Peterlee, with regular travel to Principia Law in Northwich

This is an exciting opportunity to join Auxillis and Northgate Insurance Services in a key Senior Leadership Team position, reporting directly to the Managing Director.

As Head of Collections, you will lead the end-to-end recovery of credit hire, credit repair and associated losses from at-fault third-party insurers. Combining strategic leadership with operational excellence, you will take ownership of recovery performance, insurer relationships, litigation strategy and cash collection outcomes across the business.

Leading a team of managers and specialists, you will drive improvements in cash collection, reduce aged debt, optimise recovery processes and strengthen relationships with insurers, claims management companies and legal partners. You will play a pivotal role in shaping recovery strategy, influencing commercial outcomes and ensuring the business remains at the forefront of industry best practice.

Join Auxillis as a Head of Collections and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …

Salary - Competitive salary based on experience, plus annual bonus and company car.

Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year (pro rata'd based on working hours). Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
Pension - Employer contributions of 7%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community & Culture - We foster a welcoming community that celebrates cultural events and holidays, making everyone feel part of our work family. Enjoy regular onsite visits from vendors, and free, secure parking for a hassle-free commute.
Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About You

We're looking for an experienced operational leader with significant expertise within credit hire, insurance recoveries, motor claims or a related environment.

You'll bring:

Significant experience leading collections, recoveries, claims settlement or credit hire operations.
Strong technical knowledge of the credit hire and insurance recovery market.
A proven track record of improving cash collection performance and reducing aged debt.
Experience building and managing senior insurer relationships.
Strong commercial acumen with excellent negotiation and influencing skills.
Experience overseeing litigation strategies and working closely with legal partners.
The ability to lead and develop high-performing teams within a fast-paced operational environment.
A strategic mindset with the ability to translate business objectives into measurable outcomes.
Strong stakeholder management skills with the confidence to influence at senior leadership level.

About Us

You may not know the Auxillis name (soon to be Northgate Insurance Services), but it is likely we have helped someone you know. We are the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.

Quick apply

Refine Your Search

head of customer service jobs in sunderland, twr

Head of Collections

Retail Store Manager

Head of Credit and Collections

Head of Strategic Channels

Flights Reservations Assistant

Worldwide Res. Team Leader

L&D Services Manager

VacancyTitle: Head of Intelligence

Mercedes-Benz Head of Service

Flights Admin Assistant

Head Chef

Vista Aftersales Advisor

Customer Relations Clerk

Customer Help Desk Co-ordinator

Head Chef

Venue Manager

Video Content Executive

Assistant Manager, Kurt Geiger, Metro Gateshead

Claims Handler

Head Chef/Kitchen Manager

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